Popular Hangzhou 4-star Hotels

The housekeeper Yi Ren Hong 尹仁红is very friendly and helpful. She is kind and caring as well as provide punctuality service to us when we requested the laundry to be sent to us as we said time. I'll give her 100% for her service and attitude. However, the services of front desk receptionist can be improved. They lack of smiling and friendly tone of voice. For the facilities of the hotel, this is good and surprised me as provided free laundry services as compared to other hotel mostly they didn't provide .

I had a wonderful stay at the Merchant Marco Edgelake Hotel and would highly recommend it to anyone visiting the area. The location of the hotel is fantastic and within walking distance of many attractions and dining options. The hotel itself exudes a charming ambiance, with tastefully decorated rooms that are both comfortable and well-equipped. I particularly enjoyed the stunning views of the lake from my room, which added an extra touch of serenity to my stay. The staff at the Merchant Marco Edgelake Hotel were also a standout feature. They were incredibly friendly, attentive, and always willing to go the extra mile to ensure that guests had an enjoyable experience. From check-in to check-out, the service was impeccable. Additionally, the hotel amenities were excellent. The on-site restaurant served delicious meals, I also appreciated the hotel's attention to cleanliness and safety measures, which made me feel secure during my stay. Overall, my experience at the Merchant Marco Edgelake Hotel was fantastic. I would not hesitate to return and would recommend it to anyone looking for a comfortable and welcoming place to stay in the area.

Miss Zhu who drove us around the West Lake provided excellent service and explanation of the areas we visited. The service was excellent in helping us bringing our luggage to the room as well!

The metro is just opposite the hotel. The receptionist were excellent in helping us to get our supper as we arrived midnight and didnt have the local apps to ordering food. Receptionist are very helpful and enthusiastic in solving our problem and answering our questions. Below are the supper that we ordered through the help of the receptionist

It was confusing at first, but in general it was good experience, staff is friendly and kind. Rooms are not that big, sometimes the design of the room is questionable because in the middle of the room it was a colony and it was uncomfortable to move but overall it was good.

Good location near Hangzhou east railway station. Neat and clean rooms, check-in is a easy and fast. Friendly and helpful staff. There are lots of food choice and a supermarket. Lots of restaurants around the holiday and mall near the railway station and inside the railway station.

I really enjoyed my stay and found the location very convenient. It's walking distance from Xihu ( West Lake). The reception was very helpful despite my lacking Mandarin speaking skills. Enjoyed my room and had a nice view!

It's relatively close to the subway station. It's easy to call a taxi. The location is quite convenient. The coffee in the lobby is delicious, the laundry room is also convenient and fully equipped! The room was very clean and the sleep was very comfortable. Xiaowei at the front desk has great service, thank you very much! Next time I go on a business trip, I’ll give it a try and recommend it~

Good: Friendly staffs Easy access to all popular places to shops and eat. Take 15-20 mins walking distance to West Lake. Take less an a min walking distance for coffee, and breakfast next to hotel. Very close by subway, and buses. Hotel has free self washing and drying machines. Bad: If you are a clean freak, this hotel is not for you. I had a crab leg bone left in a toilet room after the room cleaning service is done ( sure, definitely not from me since I have not eaten any crab) Not price performed since the room was small with no review at all. I saw a flea in a sink, but didn’t take photos since no further expectation from cleanliness.

Disappointed with the hotel location compared with Citigo in Suzhou (the nearest metro is quite far from the hotel). Room very small but clean. Luckily the staffs are very helpful (especially on the laundry) and hotel breakfast is good. Overall i am happy staying in this hotel 😉