Hotel Indigo Kuala Lumpur on The Park
Latest booking 21 hrs ago
This is a fairly new hotel in town. We stayed two nights at the suite and the interior design of the suite is beautifully decorated. I had a technician come at midnight on our first night’s stay due to the standing light and the hot water issue in the bathroom. He helped reset the system for the standing light and readjust the temperature of hot water. It solved my reading problem before bed and a hot bath was made possible. However, the team at the breakfast needs to be trained properly. We didn’t know we should order our hot served food at the table and we went straight to the food station to place our orders. For that, the order became confusing and long waited. A staff accidentally bumped to a tall chair which was next to our table and created a chaos. The manager came to her aid and apologized profusely to us on behalf of her. You can tell that the manager was performing his duty well but the staff walked away without any apologies. Well, though it’s a new hotel, the breakfast team should have gone through more vigorous training and preparation for food. It’s not an ethical excuse for hospitality. Another kind note for those driving in, only 13 parking lots are available in the basement, and it’s for valet parking only.
Very Good
917 Reviews