Mercure properties in Melbourne

The hotel is in a good location and everything feels very new. It seems like some of the finishing work, such as the painting, may not be fully completed yet. The staff were very nice and friendly. The coffee machine in the room also looked brand new, but unfortunately it didn’t seem to be working properly. Overall, it was still a pleasant stay.

The hotel offers a good variety for breakfast, but the taste leaves much to be desired. For example, the fried rice and noodles lacked egg and only contained frozen vegetables. The hot congee and natural honey were among the few highlights. Despite being open for over four years, the hotel rooms and public area corridors still have that 'new hotel smell,' likely due to the lack of windows for ventilation, relying solely on central air conditioning. The pool had no lifeguard, and when I went for a swim, many children were diving in without their guardians stopping them. I promptly left this potentially dangerous area. Sure enough, a short while later, one boy hurt his toe while diving and was taken out of the pool by his mother, who then rode the same elevator as me. The hotel doesn't offer bellhop service, so I had to push my own luggage cart between the front desk and my room. Hana at the front desk was professional and a great conversationalist. The front desk manager, Ron, on the other hand, seemed to lack a smile; based on my observations over two days, he maintained the same expression throughout.

⭐️⭐️⭐️⭐️⭐️ 5/5 — Returning Guests & Still Impressed! This is our second stay at Mercure Caroline Springs in just two months — and once again, it did not disappoint! Receptionist Magda was absolutely wonderful—so welcoming and engaging! She recognized us from our first visit and went the extra mile to make sure we were happy and comfortable. To our delight, she even told us we’d been upgraded—how exciting! Her warmth and attention to detail truly made our stay special. From the warm welcome at check-in to the spotless, comfortable rooms with beautiful lake views, everything was just as perfect as we remembered. The staff are consistently friendly and attentive, and the location is ideal — peaceful yet close to shops, cafes, and restaurants. It’s rare to find a place you want to come back to so quickly, but Mercure Caroline Springs truly feels like a home away from home. Already looking forward to our next visit !!! Thank you so much once again 🙏🥰🧚🏻♀️ Warm Regards Till we see you again Maya and David Albert Would love to upload a video I have of this weekend but couldn’t upload the video… Here are some photos thou

🌟 This hotel really deserves a review! 🌟 The front desk staff were super warm and welcoming, and check-in was very quick. 💰 The room facilities are all brand new and very smart, it's like a smart home of the future! 🤖 The hotel's breakfast is also excellent, with a variety of delicious options that satisfied my taste buds. 🍔🍲 It's truly great value for money, and I'll definitely choose it again for my next business trip! 💼

Room was clean and beds were comfy. The hotel was excellent with good food and drink options within the hotel. Will stay here again.

Facilities: The facilities are quite comprehensive, including some suitable for disabled guests. It's autumn now, and the temperature is very comfortable. Cleanliness: Cleaning was prompt and timely. Environment: The location is excellent, close to the central station, making it convenient to go anywhere. There's also a public parking lot available.

Checked in quite late, around 10 PM, and the front desk was already empty. It took a while to find out I had to go to the back door, enter a code, and pick up the items. Interesting. Facilities: Standardized Cleanliness: Good Environment: There's road construction nearby, so you have to take a detour to drive in. Service: Felt really good, even though no one was physically present, they conveyed their sincerity.

The location is fantastic! You can walk to the University of Melbourne, the State Library, Queen Victoria Market, and all the main landmarks. Plus, the pickup point for day tours is just a few steps away. There are so many dining options nearby that even though there's a kitchen, we ended up eating out most of the time. Being in the Free Tram Zone was a huge bonus, making it easy to get to many popular shops and spots. The front desk staff, including an Indian/Pakistani guy and what seemed like an Arab lady, were both very friendly. The room was cleaned daily with fresh supplies. While the facilities aren't brand new, they are clean and practical. For a place to relax after a day of exploring, it offers great value for money.

I chose the Mercure brand as the name has a good reputation. I chose Mercure North Melbourne as it was very convenient to where I had meetings to attend over a two day period. Though I felt safe and comfortable in the hotel, I did think the hotel was quite ‘tired and tardy’’ looking. I would suggest it needs an overhaul - a ‘facelift’ and a total refurbishment to raise its standard.