Quest properties in Melbourne

The hotel was great; they upgraded our room to a very spacious one with various cooking amenities and even two bathrooms. The heating was excellent. The staff were friendly and helpful.

Very accommodating at the last minute, was able to achieve after hours check in without issue. Apartment was clean, spacious, comfortable and had everything we needed plus more.

Overall comfortable 1 night stay. Booking/Room as described, with all necessities provided. Staff were welcoming, warm and helpful. I would recommend Quest Docklands and would consider staying again myself. Fantastic location with walkable surroundings and nice sights! Smooth check-in & check-out process; precheck-in option is a great feature, I saw it too late to utilise. Air vents may need cleaning as it didn't feel as cool as expected, woke up a little sweaty but the humid morning could have been messing with temperature. Air definitely flowing though as had to fiddle with the curtains to minimise slight bumping sounds it was making against the frame. I appreciate the welcome letter, especially the clarification on the no smoking policy. Environmentally conscious attention, always a plus!

This review is specifically for Quest Melbourne Airport, not the entire brand. I booked this hotel because they advertised as pet-friendly, and I was on a road trip with my dog at the time. I initially booked for July 18th, but due to a last-minute change in my itinerary, I contacted the hotel more than a week in advance to reschedule. I was informed that the original booking was non-refundable. Although frustrated, I accepted this policy. Subsequently, I rebooked for July 16th. What truly disappointed me was this: just two days before check-in, after I had already confirmed I would be bringing my dog and provided my check-in details, the hotel suddenly informed me that I needed to pay an additional AUD 117, which included a mandatory room upgrade, pet fee, and parking fee. I understand that different room types may have different regulations, but if an upgrade was truly necessary, this should have been clearly stated during booking, or even when we spoke on the phone, not sprung on me so close to check-in when I had almost no other options. It's not that I'm unwilling to pay a reasonable fee for my pet. On the same trip, I stayed at pet-friendly hotels in Canberra and Sydney, and even a five-star hotel in Melbourne. Some also charged pet fees, which I was perfectly fine with because the fees were transparent from the start, allowing me to make an informed decision before booking. After multiple communications, I finally connected with an employee who genuinely listened and helped me get the manager's approval to refund the second booking. I am very grateful for this employee's professionalism and attitude. With Ctrip's assistance, I cancelled the second reservation and did not stay. However, the loss from the first booking was irreparable. A reminder to other travelers, especially those with pets or booking through Ctrip: always call the hotel directly before placing your order to confirm all possible fees, including pet fees, parking fees, and whether your chosen room type allows pets, to avoid unexpected and unavoidable charges close to check-in. Based on this experience, I cannot recommend this hotel.

Second stay here. Love the location, close to the beach and Church Street shopping area which has one of the best Brunch in town.

Even though the room was meant for 2 people, it was still a big room and I wasn't expecting an apartment style hotel I guess. Close to John Cain Arena and other stadiums and can easily walk there. Close enough to the city by just hoping on a tram or the train too. Friendly and helpful staff. Only thing I noticed was a very mild rumbling of the trains passing by which was honestly negligible and doesn't bother me. Will definitely book here again!

Service was fabulous. Leslie was absolutely wonderful to deal with, a joy. The apartment was a great layout with everything you need for a short stay. Although the hotel room was starting to look tired and there was an overwhelming odour in rooms & hallways of curry, everything was neat and tidy. Thank you for our stay.

The location is excellent, easily within walking distance of major tourist attractions such as the Yarra River, the Royal Botanic Gardens, the Art Gallery, and Federation Square. The rooms are also nice, well-equipped, logically laid out, and clean. The staff are friendly and welcoming.

There are supermarkets and shopping malls nearby, the location is great. Our plans changed, but we booked a non-refundable room type. Anyway, Ctrip actively coordinated and we finally stayed there. The living environment experience was not bad!

We enjoyed our stay, room was great and comfy bed. Location is ideal. Only downside is when I booked parking was included but when we checked in they said it wasn’t and was full. To give the  staff credit they sourced me a very reasonably priced car park a short walk away. Overall A great place to say.