"Location: Excellent. You can ski right to the side entrance, which is incredibly convenient. Service: Rather average. There's no shuttle bus from the JR station to the hotel... When I asked the front desk, they just said to 'take a taxi' (which cost almost 5000 yen). They didn't even proactively ask if I needed help calling a taxi. After I requested one, there was a long delay with no response. I had to call them myself to be told taxis were busy and couldn't be dispatched, so I ended up hailing a Didi myself. Credibility: None! One evening, I had to leave the restaurant early. My companion, who doesn't speak Japanese, was left alone and ordered a beer in English – just one. When the bill came, they had inexplicably added an extra beer and a glass of red wine (as shown on the receipt). My companion didn't look closely, assuming the extra charge was a service fee. We only discovered this days later when checking out. I don't want to waste time and effort arguing about it, but I'm giving everyone a heads-up."

"## The Ritz-Carlton Reserve, Niseko | Summer Solitude, Mountain Breezes & Rejuvenation My first visit to Niseko instantly charmed me with its summer appeal – uncrowded and picturesque, with refreshing breezes. It's the perfect escape from the summer heat, offering exceptional value for money and making it an ideal choice for a secluded getaway. The hotel boasts a minimalist yet refined decor, perfectly blending the sophistication of a high-end urban hotel with the serene ambiance of the natural mountain surroundings. Attention to detail is impeccable, and the service team is exceptionally thoughtful and meticulous, making guests feel completely at ease. Regarding dining, breakfast offers a delightful combination of à la carte and buffet options, with an extensive and nutritious selection. For dinner, I'd suggest exploring nearby restaurants for better value and variety. Its location is truly a 'hidden gem' – secluded yet convenient. It's just a few minutes' walk to the ski village's commercial area, which even in summer has a pleasant buzz. For those driving, it offers privacy and convenience. Guests without a car can easily connect via the Hilton hotel next to the ski slope, ensuring clear and efficient transportation. Niseko, beautiful year-round, truly transforms into a ski paradise in winter. The hotel's exclusive gondola serves as a 'private access lane,' offering genuine ski-in/ski-out convenience. Paired with a master-designed night illumination show, it adds a romantic touch to the snowy evenings. Compared to other popular ski resorts, this area feels more tranquil and private, making it especially ideal for families or discerning travelers seeking a premium experience. Undoubtedly, the standout features are the exclusive ski-in/ski-out gondola and the resort's appealing atmosphere, perfect for both summer and winter. The off-peak season, priced at nearly half of peak season rates, offers outstanding value. It's highly recommended for guests who value tranquility and appreciate meticulous service – whether it's a summer escape from the heat or a winter ski adventure, guests will find a double delight of comfort and serenity here."

"The room is superb, big enough for fam of 3. Room service excellent. The view of our room is majestic."

"Very clean rooms, outdoor onsen some organic matter but mostly ok. Though they tried to close breakfast early on us one morning. 3 people including myself didn't get the full breakfast buffet. Parking is about 10 spaces or so. I went in late March, away from peak season so was enough."

"You need a car if you want to stay here and enjoy skiing. If you have a car this hotel is perfect. Cheap price and huge rooms. Onsen with open air bath is magnificent. Hotel is not new and you definitely will see, feel and smell it. But for that price its almost impossible to find anything better in Niseko."

"I just booked on Ctrip, and the hotel promptly sent an email asking about any food allergies and my arrival time. Sure enough, as soon as my chartered car pulled up to the hotel entrance, a staff member was already there to confirm my details. The check-in process was handled entirely by a dedicated person in the lounge area while I sat comfortably on a sofa, enjoying welcome snacks. It was a really pleasant experience. I booked a private onsen suite this time, and the room was spacious and well-equipped, featuring not only a private hot spring but also a massage chair. All drinks at the hotel bar were complimentary, and the Kaiseki dinner I added in the evening was incredibly fresh and delicious, course after course. Although breakfast was a fixed set menu, the ingredients and fruits changed daily. While it's not super close to the ski resort center, the hotel provides a shuttle bus service, and there's also a convenience store and vending machines on-site. Overall, it was truly excellent and exceeded my expectations. I'll definitely be back next time, whether for skiing in Niseko or just for a quiet getaway!"

"I stayed at this hotel in the summer, and compared to winter when rooms are hard to find and prices are sky-high, the summer rates were incredibly affordable. The hotel is nestled deep within a national park forest. The outdoor onsen experience in summer was exceptional, surrounded by lush green foliage and dense forest – it was incredibly healing. However, transportation in the area is extremely inconvenient. If you're not driving, public transport is very infrequent. Plus, all the convenience stores and restaurants near the hotel were closed for the summer, meaning there were absolutely no places to restock supplies."

"We stayed in the annex building which had a bit of a bare bones hostel vibe, but great value for the Niseko area. The main building looked much nicer but the only part we could access was the lobby and onsen. I wish we could have had the option to pay for breakfast because it looked very nice. There are places to leave your ski gear near the annex and main building entrances. Rooms were functional but nothing fancy. Tatami bedding was very old and stained but the sheets covering the bedding were all freshly laundered and clean so our group wasn't too bothered. Only sobakawa pillows are provided. There is a kitchen on the second floor near the rooms, convenient until someone starts banging around at 5am making breakfast. The annex onsen baths were open 24hrs and right downstairs which was awesome - our group mostly had them to ourselves. Inside and outside baths for both genders, the water was very hot but perfectly tolerable. You do need to pay to rent towels or bring your own - there are none provided in the rooms. There are slippers at the annex entrance but they are really beat up. Staff were very friendly, not much English spoken but we could communicate well enough via Google translate. They have their own snowplows and will plow the parking lot after a snowstorm. Roads to/from Niseko will also get plowed after a storm. They also have a bunch of snow clearing tools (shovels, brushes, etc) at the main building entrance."

"best for family"