"The rooms are good, meeting 4-star standards. The windows are soundproof, so you can't hear anything from the street. You can sleep well at night. The breakfast is plentiful and delicious. The location is right next to the main train station, not in the city center. A very good choice for people who travel a lot by train. The hotel charges an additional fee for early check-in, which is a bit confusing to me, since Olomouc isn't London/Milan/Prague. One evening and the following morning, there was no hot water due to technical problems. What also confuses me a bit: I booked in EUR, but the hotel charged me in CZK using its exchange rate (unfavorable for me). When I paid by credit card, the amount I received was larger (my bank doesn't charge a fee). After negotiation, I was refunded the excess. Normally, the booking agent takes the amount in EUR directly when booking; or the website shows the CZK price, and you then pay this CZK at the hotel."

"It's quiet and calm and very nice. The atmosphere is great! Very satisfied"

"I stayed in a Junior Suite. The room itself was modern, spacious, and very well equipped, and it felt genuinely premium. I specifically chose this room because of the large bathtub. Unfortunately, the bathtub could not be used at all during the stay because the drain plug did not work. Despite several attempts by staff, the issue was never resolved. The staff openly admitted they were already aware of this defect, which is particularly disappointing when the bathtub is a key feature of this room category. The wellness area was available only in a limited mode. The staff there were friendly but clearly disorganized. What left a very poor impression was being given a dirty towel in the wellness area — something that should simply never happen in a hotel of this level. The lobby bar — if it exists at all — was not available during the stay. The same applied to several other services, always with the explanation “maybe another day.” This creates a strange paradox: you book a hotel, but without services. And this happened during holidays, when most of the city was closed and there was literally nowhere to eat or drink outside the hotel. In such situations, a hotel should compensate for the lack of options in the city — not mirror it. Room service was available only from the third day of the stay. While the food quality itself was good, the absence of room service during the first two days, combined with a closed restaurant and no lobby bar, is a serious failure — especially during a holiday period. Housekeeping was one of the biggest issues. The bedsheet was already dirty upon arrival and was not changed at any point during the entire stay, even though the room was “cleaned” later. From a hygiene perspective, this is unacceptable and hard to comprehend in a hotel positioning itself at a higher standard. Breakfast was modest, with a very limited selection and not particularly fresh pastries. The worst part, however, was the organization: staff were moving metal carts between tables while guests were eating, collecting dishes and creating significant noise. As an almost surreal moment, staff members were also seen taking food for themselves and removing plates from the breakfast area. The biggest disappointment overall was communication — from the initial reservation process to the check-in experience. It felt chaotic, inconsistent, and at times as if the guest was an inconvenience. Ironically, the check-out staff were very friendly, but by then the overall impression was already damaged. Summary: a beautiful, new hotel with excellent rooms, but services, organization, and basic hygiene standards do not currently match the price or expectations. Especially when the city is effectively closed, a hotel should step in and provide services — unfortunately, that did not happen here. A real shame, because the potential is clearly there."

"clean rooms great breakfast, wide selection of dishes advantage of late check-out proximity to sports activities"

"Hotel is clean and staff is great, but breakfast was far from abundance shown on photos. Very limited food choice. One hour from the start some of the food was gone for good. In addition all pancakes and cakes tasted somewhat chemical. There is no kettle or anything similar in a basic room. The room was spacious and AC worked as it should though. Hotel is about 15 minutes walk from tram stop (if would be closer, but there's no sidewalk along the big street nearby)."

"Aplication change reqiusted date. I lose acomodation Very bad."

"Clean, new hotel in a quiet neighbourhood. Amazing gym and overall a great facility. Welcome drink is a nice extra service. A true four-star experience."

"Staff was very friendly and spoke good English, breakfast was a bit disappointing, not a lot of choice so I would skip that for my next visit."

"The spa was only open on weekends and was not available, but overall it is a really good hotel. Best recommended!"