Echarm Hotel Shanghai North Bund Tilanqiao subway station

Very friendly reception, fast check in. Our room was clean, we enjoyed our 2 days stay. Many shops and restaurants around, 7 minutes walking to the subway and less than 30 minutes to the railway station.

Stayed for 3 nights and the services from the front desk really super good. Friendly, helpful and ensure we have comfort stay. Guide us on how to use the 美团for ordering food as well as helping us to keep the parcel. Last but not least, we were given to upgrade to a bigger room with window. Overall, great experience and recommend place.

Room was filled with cig smell even though it says no smoking. This branch is pretty old, and hygiene is not ideal. It is relative close to the train station. However, the neighbour is very quiet and dark at night.

Hotel service overall very satisfy. Hotel is clean and near to metro station. Hotel staff very helpful as they help us to extend our check out time to 3pm. They also help us to keep our clothes from laundry room. We hope that hotel can provide more washing machine for customer usage to avoid waiting time. In conclusion we highly recommend this hotel.

Service very good , staff friendly and can speak English.

Mu room has a very bed smell came from the bathroom. Turning on the circulator fan in the bathroom can help reduce it (take very long time until I do not smell it) but it fill the bathroom with smoking smell. The staffs seemed not communicate with each other well since I asked A to help me book a taxi to go to airport, but later I knew that booking through Didi is much more cheaper so I told to B (since A was not there that time) that please cancel my booking, I worried that maybe A noted somewhere about my booking before so I repeated 3 times to make sure she understand and she said “yes, you can book through Didi first and if you cannot catch a taxi on Didi we will help you to call a taxi”. However, the next day when I go to the reception desk to confirm the address with the staff there (in this time, the staff was C) to book my taxi through Didi, he said he already called a taxi for me and the taxi was right here in front of the hotel. So I had no other choice. Luckily I hadn’t booked Didi when I was in the room so I can go with the taxi called by the staff, I dont know what should I do if I had booked Didi and there had been two taxies!