Maxwell Reserve Singapore, Autograph Collection

Guests appreciate the exceptional, friendly service, and convenient location near attractions and dining. They also praise the cleanliness and comfort of the spacious rooms.

FANTASTIC🫷🫸🧜♀️🪑🔄LOVE IT, THE HOTEL THAT I WANTED TO STAY VERY LONG IN MY GOAL LIST, FINALLY WITH THE SUPPORT OF GST VOUCHER FROM GOV, DECIDE TO SUPPORT LOCAL STAY, THIS PLACE IS FANTASTIC, DIDN'T WANT TO SHOW THE PHOTO CAUSE I AM AFRAID PEOPLE MAY SNATCH THIS ROOM REAL QUICK BUT SERIOUSLY, GOOD THINGS NEED TO SHARE. I HAVE NEVER STAYED IN A HOTEL AT SINGAPORE THAT DOESN'T CHASE ME OUT FOR CHECK OUT, THE ONLY THAT ALLOW ME UNTIL 4PM CHECK OUT IS ALEXANDRA HOTEL WHICH IS NOW A CHANGED BRAND NAME HOTEL, THIS HOTEL IS THE ONLY SECOND ONE I REQUEST FOR 1PM CHECK OUT BUT THE BED IS TOO COMFORT TO BE AWAKE AND I SLEPT ALL THE WAY TO 2PM YET THEY NEVER CHARGE OR BLAME ME😍😍 😳THANKS GOD FOR LETTING MY DREAM COME TRUE, THIS PLACE IS REAL GOOD. THE BREAKFAST OH MY GOD IS HEAVEN, PAY BACK GOV THE GST VOUCHER BY SUPPORT BACK IT TOURISM, GOOD THING I THINK. THEIR TOLIETRIES SUPER GOOD NOT TO FORGET THEIR CLASSIC BLACK SLIPPER WHICH I DID NOT BRING BACK FOR IT IS NOT WRAP IN PLASTIC PACKAGE SO I AM A BIT WORRIED BUT I GUESS IT IS THEIR WAY OF SERVING GUEST BUT I WOULD PREFER WITH PACKAGING. LASTLY THEY HAVE MISSING ITEM IN MINIBAR WHICH I WOULD APPRECIATE IF THEY WOULD BE CAREFUL ABOUT THIS WHEN I FEEDBACK BUT THEY DOESN'T SEEM TO CARE, HOPEFULLY THEY WON'T CHARGE ON MY BILL FOR MISSING ITEM LIKE THIS. ANYWAY, MY FAMILY LOVE THIS PLACE ALSO😇JUST TOLIET FLUSH PLEASE REPAIR FOR IT IS SPOIL WHEN WE ENTER AFTER 2 TIME USAGE. FREAKING LOVE THIER DESIGN LIKE MAJESTY PALACE😍😍😍😍

Oct 2024: Good location, beautiful colonial architecture but bedroom was small and customer service can be improved. Unfortunately there’s a construction next door and it affects the view and ambiance of the hotel. Massive hoarding next to hotel. Also, had a bad experience with the front desk of the hotel. They first gave me a room without a window (just a sky light, which the front desk insisted was a window). I said if I had to stand on a desk or bed to see out, it’s not a window. They then brought me to a room with a window but it was completely hoarded up. I insisted on a change of room to the type of room they had on their website with a nice big window and wanted to show them the room photo I was referring to. The front desk manager rudely and abruptly said “no need, I know what our rooms look like”. He seemed agitated and was curt. I couldn’t sleep the first night. They changed my room the next day to one next to the housekeeping room with the housekeeping cart outside my door 24/7. When asked a bellboy for direction to their nearest washroom from the lobby, his answer was, “it’s my first day ma’am, I don’t know”. When asked for an iron, they brought one that was full of gunk and was calcified. Apart from the front desk manager, rest of staff was helpful and nice. Overall, not a pleasant experience. The staff needs to be better trained.