"I booked 2 rooms for a 3-night stay at this hotel for my son and I through Trip.com. Upon arrival, my son’s bed had no bedding, no sheets or pillowcases, as noted in reviews which I wasn't aware. His bathroom had a strong odor, and mine was unclean, a stinky serious health issue. Neither of our room phones worked, calls to the front desk (option 3 on the main hotel line) were consistently disconnected. On our first night (06/21/25), the Wi-Fi went down and remained unavailable through the next day (06/22/25). I reported the issue to a female front desk employee, who said she had spent three hours on the phone with customer service before giving up. She stated it might be restored by Monday (06/23/25), but service never resumed. Despite promoting free Wi-Fi, the hotel failed to provide a stable wifi connection. She blamed a storm, but online reviews dated 06/20/25 indicate the issue began earlier. Due to the poor room conditions and lack of Wi-Fi, my son left early. A housekeeper let me into his room earlier in the day, and acknowledged his departure. I attempted to notify the front desk after I returned from taking him home around 9:00 PM, but the office was closed and the phones still inoperable. I followed up the next morning and again at checkout (06/24/25), requesting a credit for my son's 3rd night due to their bad wifi service. The male front desk staff said they had no record of my son’s early departure, which is understandable given the office was closed and unreachable by phone and they already know this. I had to pass the front desk office upon entering the hotel's driveway to return to my room, all the lights were off. I also filed a complaint via Trip.com’s customer service on 06/22/25, and the staff at trip.com has called them multiple times and sent multiple emails as well. The hotel has denied a refund, citing a late return of the key, ignoring that their office was closed, wifi was down and contact methods unavailable. They lied stating they have no complaints on file, but I have proof I emailed them on 06/22/25 and they have cameras allegedly. I will be seeking justice and escalating this matter by sharing my experience EVERYWHERE to warn other EVERYONE!"

"Located within Swarthmore College, the hotel was very convenient for visiting the campus. The room was surprisingly spacious, much larger than the one I stayed in during June, and even cheaper. The downstairs restaurant served a good American breakfast, and across from the restaurant was a small but well-stocked shop with a wide variety of stationery, snacks, school logo clothing, water bottles, and more. I liked it."

"We stayed for one night in the Holiday Inn at Drexel Hill. We were just in Philly to see the BabyMetal show over at the TD Mann Amphitheater. I was pleasantly surprised by how clean and updated this hotel was. We had no issues at all and the staff was very friendly. Before the concert we ate dinner at the hotel restaurant and the service and the food was great and appropriately priced. It was close the arena, it has a wonderfully large parking lot which you do not have to pay extra for, and they have security as well. Not that we felt the area was unsafe. The area was very nice and I never had any security concerns. If we come back to see another show in the city we'll be booking at this hotel again."

"I've never stayed in such a dirty hotel in my life. There was a used condom in the hallway, trash everywhere, and a party on the ground floor. The elevator smelled awful; everything was filthy. The room was beyond belief—I'll post pictures. When I turned on the tap in my room, it clogged instantly. I only had a spa sheet and a duvet. I strongly advise against staying here."

"I booked online and my flight was delayed, I asked them to get me a refund bc i wasn’t gonna be able to get there and i explained the situation and they don’t refund me not even half of how much I paid, they deny the cancellation or a free refund due to this problem that I had, they just kept the money and I never used the room. Do not book with them in the future bc this is not fair at all, lose all the money bc they refuse to give u a refund or half of the price at least I think is not worth it."

"Cheap. That’s all. If cheapest is not your #1 priority, I would not recommend this hotel. But good reception staff and convenient airport shuttle. Shuttle is on demand 24 hours."

"car free parking the frontdesk is very nice provide printing service"

"Perfect location. The room was neat, clean and extremely comfortable. We had not one complaint. We will definitely share with our family and friends how nice your accommodations and location was. We would not hesitate booking another staying the future."