Best Hotels in Westlake Village

Good breakfast, suitable for family outings. The room smells a bit tolerable. The surrounding environment is super good and will come next time.

The service is the most important for the hotel. For more than half a month, the whole set of services that such a hotel can provide can be kept at a top priority. Whether it can consider the price of the frequent residents, it will become better.

Service and environment are very good. It is newly renovated and tastes a bit.

Still love this place, it is perfect for those who are just looking for a basic, clean, inexpensive place, in a good location. Have been coming here for many years now, each time for a 3-4 day stay. After Covid, the room cleaning services changed and now you only receive towel change and trash take out each day, with full cleaning on the 6th day of stay. Unfortunately, this reduced service was not consistent. On the first day, trash was taken out and towels changed. On the second day, the towel change was left on the table by the TV. On the 3rd day, no service at all. I

This place was amazing. For the rate you really get alot. Not too crazy about the parking fee and that they charge you everyday but it is what it is and maybe hotels even charge more than that. For some strange reason there is a smoky smell in some of the rooms, but they were good about switching us until we found a better room. Windows don't open so if you're on the ground level you miss a lot of the patio noise. It's a lot nicer when it's not as crowded here. The higher levels have a nice view. We did have to make a deposit but they didn't charge us any pet fees. Didn't know if the restaurant was open but we didn't find a menu in the room. It's outdated but in a in a way that adds to its charm. Not a bad place, I recommend it. They had security and compared to lower range lodging in Simi Valley we felt comfortable. Plenty of T.V. channels and plug outlets.

Overall it was pretty good, the room was spacious and the check-in process was convenient and quick. The hotel also has a swimming pool, although I didn’t have a chance to swim. The bad thing is that I had to pay the deposit twice... I couldn’t even see the toiletries in the room being cleaned after they were used up.

Hotel is good, that is, the Holiday Inn has to collect the deposit, it will take a long time to return, forced to feel very uncomfortable, it is best not to choose the Holiday Inn, basically every holiday hotel receives a deposit! Ctrip has not written clearly, resulting in consumers are very passive, everyone should complain!

Convenient transportation, close to high speed, no traffic jam around

On July 18th 2022, my husband and I arrived at the HGI in Calabasas at noon which I realize is prior to stated check in time. I absolutely, positively and completely understand that check in time is 4:00 p.m. The problem is that we were informed our room was ready...HOWEVER...in order to check in prior to 4 pm I would have to pay an additional $75.00. I did not pay it. This is on top of the $187.00 a night I was already paying for the room. I was told this was corporate policy....however...NOWHERE...not in large print or the very small print on my reservation was this stated, nor was it stated anywhere on the Hilton Garden Inn website, or the website for this actual property. There were NO signs posted anywhere inside of the hotel stating this fact. If it is a policy, rule, program, plan or procedure it MUST BE STATED SOMEWHERE. . On the website for this actual property...under the tab ”Hotel Policies”...it does not show any fee for early check in, but early check out or late check have $0.00 fees. I have lost count as to how many people I have spoken with including the director of sales at the property (Eduardo) who basically told me they can do as they wish and blew me off. I have been in email contact with the front office manager (Alyssa) at that hotel and her response was the ”thank you for bringing this to our attention...blah, blah, blah”. I did speak with two people in Hilton corporate guest relations and was finally given additional Hilton Honors points. They now consider the case closed. I do not consider the case closed. No one seems to understand that there has to be notification of additional charges. I am still angry and frustrated, and after the way we were treated and disrespected at the hotel and again by all of the many people I have been in contact with I do not feel valued or appreciated as a guest or a Hilton Honors member. I am questioning my future relationship with the Hilton chain.

This hotel was wonderful. Very clean. Great service. I will definitely recommend to friends and family.