"The property close to shopping area however it is far from Gatwick airport."

"Best staff . The receptionist is the best ever"

"Good enough for a one night next to airport with a convenient bus service to and from Gatwick."

"Family’s Most Favourite Hotel in the UK – Unforgettable Staycation Moments Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we choose to refresh ourselves and truly enjoy relaxing family time. During the final days of the Easter Bank Holiday, we once again had an unforgettable stay here, and the hotel exceeded our expectations in every way. Our wonderful experience began at reception, where a professional and welcoming receptionist, Mr. Waleed, assisted us. He kindly helped register our car plate for overnight parking and informed us that the swimming pool facility renovations had been completed. He also thoughtfully let us know that my son Matt could enjoy the pool until 7 p.m. Thanks to his clear explanation and kind arrangement, we had plenty of time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and steam room. It was a perfect way for both adults and children to relax and unwind. After our swim, we were quite hungry. At that moment, Restaurant Manager Mr. Nadeem warmly approached us and started chatting with my son. Matt was absolutely delighted—especially because Mr. Nadeem remembered him from previous visits. His kindness made us feel genuinely welcomed and valued. Even while waiting for our meal, we felt cheerful and at ease. At the end of dinner, he took time to speak with us again, encouraging Matt in his studies and sharing that his wife is a wonderful school teacher. These sincere and personal interactions truly touched our hearts. We also followed sightseeing recommendations from other hotel staff and visited nearby attractions such as Walton-on-Thames, which made our trip even more enjoyable and memorable. Once again, Holiday Inn London–Shepperton made us feel welcomed, cared for, and appreciated as a family. This hotel is not just a place to stay—it truly feels like a second home to us. Cheers, Mr Pan Pan Cheng Guest of Room 204"

"There is no ac in each pod, if you need fresh air you have to open the pod for more. The bathroom smells bad and the water is fine. I don’t think it worth to stay in. Good for me only staying here for one night."

"The bed was broken and it had wires sticking up cooming out of the bed and it hurt my leg when I tried to lay down on it . There was no Bodey wash as well ."

"The stay was very comfortable, though the facilities were not similar to Holiday Inn. Very neat and clean rooms. The hospitality of the staff was very good. Overall, it was a very good stay, as the Epsom race course area is also very beautiful. Only minus point is busy facilities are not very nearby from the hotel."

"Meget serviceminded personale i receptionen Et dejligt hotel med fantastiske god beliggenhed til East Grydon stadion som kører til Vicktoria stadion og den anden vej Gatwick lufthavn Vi har nydt vores ophold og vender helt sikkert tilbage igen"

"The hotel was generally clean and spacious. Unfortunately the AC was out so our room was about 80 degrees for both nights we were there. They gave us a small oscillating fan that helped a bit the second night but definitely would not have stayed here if we knew about their AC issues."