The room was small, the service was mediocre and very perfunctory, there were no toiletries, and the breakfast was terrible.
However, the location is good and convenient for getting around; almost everything is within walking distance of attractions. The price is on the expensive side and not very good value for money.
The location is definitely the highlight of this hotel. They have an airport shuttle from terminal 2 that goes every 20minutes. Then there is a bridge to terminal 1 that is a 3 minute walk, very convenient.
The room was okay and the staff were friendly enough
I would stay here again for an early/late flight.
We like this hotel. Good location I. A good, safe neighbourhood beside the angel of independence statue. We stayed at the King size bed room on the 10th floor with s views of the city. And free access to the exclusive Brisas Business Lounge that offer fast check-in, concierge service ,specialty coffes and soft drinks all day and free breakfast and light dinner, snakes and an alcohol drink in the evening.
We had a little incident at the room but the staff was quick to fix it.
The location is nice. Given Mexico's nature, it seems like a bonus to have a fire pit.
The hair dryer was damaged, so I had it repaired five days later.
The swimming pool is small. There's one jumping jack and one bike in the pool.
The shower is a bit dirty, so I can't even use the shower.
The water is a bit muddy. Take a good look.
Hotel near Reforma,Mexico City21.2% of visitors choose this area
AAnonymous User2024.09.02
Hotel facilities are aging, it has been many years. The hotel is very good. Wi-Fi signal is very poor. The hotel is very intimate. The coffee machine safe is available, and the front desk clerk is also very nice. The room was also very clean. A good experience.
Hotel near Reforma,Mexico City21.2% of visitors choose this area
FFreddie the Traveller2023.04.23
Very good location, there’s a swimming pool on the roof top. The interior is a bit old fashioned but okeish. They offer late check out that was super convincing since I had late night flight. The staff is extremely helpful and friendly. The room itself is small, cleaning is every day, providing 2 bottles of water and coffee bag. Oh and there’s a coffee machine. What I didn’t like - was breakfast. It’s sooo poor, the worst I had for all the travels in my entire life.
The room was nice and well equipped. Very clean and quiet, the bedding is quite comfortable. The location is a bit far from the downtown area, but it is very convenient to take a taxi or bus. There is a convenience store next to it and a fast food restaurant, coffee shop and various restaurants opposite. I especially recommend the breakfast, which is quite rich and of high quality. It is definitely worth purchasing. There is a discount at the front desk when you check in. The main thing is that the restaurant in this hotel has a very good dining level. The dinner a la carte is a little expensive, but the taste is good, the presentation is exquisite, and the service is also very thoughtful and meticulous.
Hotel near Santa Fe,Mexico City3.8% of visitors choose this area
NNimasherpaa2024.08.27
Location was great. The hotel was very clean. I enjoyed the pool. There’s a mall just below the hotel and have lots of options for food. Will definitely come back again.
Hotel near Reforma,Mexico City21.2% of visitors choose this area
Aapplezsq2025.06.17
The hotel design color is bold, the service is very good, the luggage is old people, warm and thoughtful, the restaurant is also beautiful, very safe area. The hotel goes out and turns right for 10 minutes to the bustling Reform Avenue. Many restaurants, shops, fashion, and green plants are beautiful.
Very Good
135 reviews
8.9/10
Price from
VND 4,662,236
per night
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8.6/10
Very Good
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
TTheVoyagerWe really loved staying at Tonala. The hotel is located in Roma Norte, a trendy neighbourhood in Mexico city. We could walk to all the nice restaurants ans cafes for food and drinks. There’s a really popular cafe downstairs for pastries, breakfast and coffee. And there’s a famous seafood restaurant as well as a fancy Michellin reservations-only restaurant next to it, right across the street from the hotel. Walking to the historic centre, La Condesa and the museuems took us about 15 minutes or so. The room is spacious and came with a great shower with working hot water. The air-cons worked really well in both the living and bed rooms. The laundry room is free to use from evening onwards. And the rooftop pool was great for a quick dip. Overall clean not just in our room but the stairs, lobby and rooftop and lift. Definitely 5-star and I would gladly stay there again when I next visit Mexico city.
GGuest UserSome young waitresses are not so friendly to customers and always seem a little impatient. I hope that the relatives, friends and parents of this waitress will encounter more warm, generous, patient and meticulous good services when traveling abroad.
NNanrenbangxiongdihuiThe room was small, the service was mediocre and very perfunctory, there were no toiletries, and the breakfast was terrible.
However, the location is good and convenient for getting around; almost everything is within walking distance of attractions. The price is on the expensive side and not very good value for money.
GGuest UserThe room is not big, but it is enough for me. Towels, soap, shower gel, shampoo, body lotion, hair dryer, tissues, etc. are provided. Slippers and toothpaste and toothbrush need to be brought by yourself. The mineral water you catch up with is charged, but the cleaning staff will give you water for free. If not, it is also convenient to buy it outside.
I think the location of this hotel is good. It looks like a busy area, close to Reform Avenue, surrounded by many convenience stores and restaurants, and is located in a relatively beautiful and safe street. The price is also good. In short, it is a very cost-effective hotel.
BBraden TseExceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City!
Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name.
We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again.
Became a fan of Ritz Carlton now
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