Hotel near Melaka City Center,Melaka77.3% of visitors choose this area
GGuest User2026.02.07
We are a family of 5 adults visiting Melaka for my mom's 96th birthday celebration with her family and friends living n Melaka. We had the family suite - 3 bedrooms and 2 bathrooms. *Reception lobby has an overwhelming smell that is disgusting.
*Bathrooms: the tiles in the bathroom are moldy and falling apart with makeshift patchu. Bath towels had a funny smell and had seen better days. We had no choice but to replace the while towels with the blue-striped pool towels.
* Kitchen - a skeleton setup with sink, microwave, fridge, kettle and coffee maker. Basic amenities like one would expect in a kitchen such as stovetop, dish washing liquid, kitchen
hand towels, crockery and utensils are missing. The microwave is filthy. We have to use the white hand towels that guests would normally use in the bathroom to dry our hands in the kitchen. We had to request room service to clean the filthy microwave, provide plates and utensils for us to eat out take-out food, along with dish washing liquid to wash our dirty dishes. Pictures speak a thousand words.
Hotel is connected to a Mall - Shore that is deserted. Foot traffic is at its all time low. Mall is dimly lit ... a HUGE contrast to AEON.
I would not recommend this hotel. Sorry.
Hotel near Melaka City Center,Melaka77.3% of visitors choose this area
AAin Kassim2026.02.17
The Room & Amenities
The room itself was spacious and featured a balcony, which was a nice touch. However, the amenities are very basic and ”no-frills.” Regarding service, don't expect much. We noticed housekeeping cleaning the room next door, but they never checked in to see if we needed anything. It seems housekeeping is strictly upon request or non-existent for short stays.
The Elevator Crisis (The Dealbreaker)
The biggest issue here is the infrastructure. There are only 4 lifts to service 41 floors, which is mathematically impossible during busy periods.
• Wait Times: We waited nearly 35 minutes just to get to the ground floor or carpar.
• Check-out: We tried to beat the rush by leaving early, and it still took over 40 minutes to get a lift that wasn't full.
• Management Issues: To make matters worse, 2 of the 4 lifts were being operated manually, meaning they rarely stopped at middle floors like ours (Level 21). We were essentially trapped while lifts passed us by already full.
Final Verdict
If you are staying here, be prepared to factor in an extra hour just for vertical travel. There is a Sky Deck that likely adds to the traffic, making the wait times unbearable. Due to the poor lift-to-guest ratio, I won't be returning. It’s simply not worth the frustration.
Ok la semua ok. Cuma owner dia mcm lambat sangat. Dah la kena tanya baru nak bg location. Lol. But nasib baik semua ok. So ok jela.
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Hotel near Melaka City Center,Melaka77.3% of visitors choose this area
1137900753142026.03.01
This is a guesthouse-style hotel with spacious rooms. Since it's relatively new, everything feels very fresh. There's a gym and swimming pool located in Building 7B. I didn't book breakfast at the hotel, as there are plenty of shops downstairs offering local delicacies. It's also very convenient to get to the beach, and from the higher floors, you can catch a glimpse of the golden ocean. Getting around with Grab is easy, and most attractions are just a 10-20 minute ride away. A 100 MYR deposit is required upon check-in, which can be paid in cash or by credit card. The only downsides are that the hot water for showering runs out quickly after 10 PM, and the sink is a bit small.
Hotel near Melaka City Center,Melaka77.3% of visitors choose this area
AAnonymous User2026.02.01
Room is clean and good condition. Gym is good but swimming pool water is cloudy. Carpark is very safe and good. Good security with access card to lift.
Not near to shopping or food options. Too far to walk to jonker street, advise to grab which costs only RM6.
Hotel near Melaka City Center,Melaka77.3% of visitors choose this area
AAnonymous User2025.12.18
It’s a spontaneous trip that we booked the room before we check google reviews. Yet we are aware of the different way of check in.
Apparently it’s under awanjiwa management of the *air-bnb* style of room which is the same hotel as The pines.
First,
If there is choice i may direct book frm the pines , we tried once under the shore & the swiss garden same thing yet also unforgettable trip 😅
I would say hotel charge the prices will assure give the best services maybe .
We consider lucky that awanjiwa person in charge is nice and responsible. We got some hicups on the check in and got settle to change another room as u can see frm photos the disaster of the first room we got i told the PIC only the bed and the sink is clean others is all dusty 😵💫
We got changed to another better condition rooms also with some stain on the table n cupboard so i had to clean myself before place anything in.
Its not that bad tho, but i would say im not an airbnb guest . 😅 and its feel really weird when u stay in hotel but its like so weird u cant park in the same unit and u just dont feel u are away for a trip as the place u check in like ur neighbor home kind of feel .
This the second time im staying here. First time was a week ago and the staff was fantastic but unfortunately this time there was this guy(i dont know him/her) was very rude. Totally pissed me off, if you cant be nice and polite in your service industry then better just stay at home!!! Very arrogant.
It’s our impromptu stay because was on the way to SG and last minute booking in this hotel. The hotel room is very classy and clean, smell good, nice view at high level. Room facility is well equipped and very clean. Will come back for a few more night stay
Hotel near Melaka City Center,Melaka77.3% of visitors choose this area
NNinjaK2026.01.17
Nice stay overall, however there were a couple of areas that disappointed us.
Breakfast used Buttercup margarine instead of butter. I understand some guests may prefer it, but it was really not to my taste.
We requested two additional bottles of water, and the next day asked for another two. We were told we had already “claimed” our allocation and would need to pay for more. We were asking for a normal amount, not excessive quantities.
These small issues affected the experience, and unfortunately we may consider other options for our next stay.
Hotel near Melaka City Center,Melaka77.3% of visitors choose this area
SShitou88982026.02.23
This hotel is great, just a bit hard to find. The online name is different from the actual hotel name, that's the only issue. Everything else is excellent! The room is spacious, and there's a swimming pool downstairs with a kids' water play area, which is fantastic!
Great
16 reviews
9.0/10
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8.7/10
Very Good
Awesome location as Mahkota Parade and Dataran Pahlawan just a stone throw distance away from Hatten Hotel. Our coach dropped us off at the bus terminal which was 2 mins away from the hotel too. The staff are friendly and helpful and we had an enjoyable stay with them. Strongly recommended Hatten Hotel if you are visiting to Malacca.
Everything good , room very spacious and clean Breakfast choice a lot , worth for price Swimming pool has adult and kid pool Just activities in resort choices not more , surrounding not much food choice during dinner Tampin is a small town 5min away resort and we had dinner there
Our stay at Puteri Bay Melaka was great 👍🏼 The location was great because we are able to have a good view of the beach, and it was near food places. The hotel reception and staff were also kind and helpful. Food selection for breakfast was good and the beds were comfortable and had a good sleep 👍🏼👍🏼 The downside was that the toilet was not totally clean as there were strands of hairs sticking out from under the bed. Additionally, there were no toothbrushes provided in the room, and the prayer mat had an odour. Generally, the stay was good although maybe staff need to ensure the room cleanliness and smell abit more? I would still recommend the hotel for the comfortable beds and nice view and location beside the waterfront 👍🏼👍🏼👍🏼
Nice place for families outing with great and warmest environment as well as great facilities. We enjoyed the great breakfast and great swimming pool throughout out staycation.
Super nice place and crew... I bring my family husband wife and 7month old baby to Encore Melaka... Our daughter first trip in their life. She like the stay after tired driving from KL to Melaka. Room is spacious, good view, alot parking, big bed with pillow... We will bring families stay again.
Big and clean room with a high-rise building view. Surely recommend for the good location where is very close to the river and has an extremely quiet environment.
The hotel is located right in the heart of Melaka City, making it easy to reach all the main attractions. It’s only about 12–15 minutes (around 10–15 km) from the Ayer Keroh Toll and roughly 6–8 minutes away from Jonker Street, very convenient for both drivers and those who prefer short rides around town. The check-in process was smooth, and the receptionist was very friendly and polite. I really loved the room as it was spacious, modern, and well-kept, probably because the hotel is still new. There was even a sofa bed that could comfortably fit one person. Breakfast didn’t have many options, but the nasi lemak sambal was really good. Parking was also hassle-free ,they validate your ticket once for your entire stay, so you can go in and out easily. There are also plenty of food options nearby, which makes the location even better. Overall, I had a very pleasant stay here and would definitely choose this hotel again for my next trip to Melaka.
We had great stay at The Lisbon located at Kampung Portugis, Malacca. It is beyond what was our request, a relaxing stay with pool for the kids. At first we tought the hotel was an abandoned place, and no one booked at Trip.Com yet. But thanks to Mimie, one of the Reception Admin, she ensured us that it is a great place to stay. So, we cross finger, booked it right away. Loved the interior of the buildings, it white, and have floral blue on top. The scenery is quite astounished. Our room are facing the Selat Melaka view. There are pool for the kids and adult to enjoy with. For halal food, there is halal restaurant at the nearby stay for you to enjoy Malacca greatest cuisine. This hotel has lots of potential. You wont regret your stay here, because we fully enjoy our stay. Shout out to the Lisbon Hotel team that make our stay, a memorable one. The General Manager, the F&B Manager and his assistance, to Mimie, Fifi and Amir for walking us thru this great experiences.
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