Posted on Jun 27, 2026
Guest UserMy friend and I traveled from HK to Futian Mandarin Oriental to celebrate a birthday. I'd researched several hotels online beforehand and ultimately chose MO, a hotel I hadn't stayed at before. My main reasons were the hotel's reputation for quality and excellent service, as well as its convenient location for shopping, with a mall and many dining options right downstairs. From the moment we stepped out of the car and into the hotel, we could immediately tell it was different from other five-star establishments. The experience, from being greeted upon arrival, having our luggage promptly taken, being escorted to the 78th floor for check-in, and finally shown to our room, was incredibly smooth and warm. By the time we left, at least eight hotel staff members had interacted with us, and every single one was genuinely friendly and kind. This 100% positive interaction rate is something I've rarely encountered over the years.
For me, the air conditioning's coolness and quietness, as well as absolute cleanliness and a modern feel, are paramount in a hotel room, and they scored full marks on all counts. (I learned that this hotel has only been open for four years, and I truly hope they can maintain this excellent standard, as it's crucial for guests like us). I'd like to thank the gentleman who checked us in – I've forgotten his name, but he was incredibly thoughtful and proactive in anticipating our needs, making arrangements for us to attend a concert on June 26th. I also want to thank the lovely Victor, who showed us to our room, gave us a detailed introduction to the hotel, and took photos for us. And a special thank you to Brian, the 'Chef Concierge' (Golden Key member), who satisfied our curiosity by explaining the origin and role of the Chinese Golden Key concierges. Besides having a wonderful birthday trip, we also gained a rich experience in human connection. Thank you to everyone at Futian MO. We'll definitely be staying here again! ^.^
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Price per night from:£331
Posted on Aug 16, 2026|Club Deluxe King Room
Anonymous UserThis time, we celebrated our anniversary by staying in an Executive Room at the Mandarin Oriental Guangzhou, and the overall experience was excellent. As soon as we got out of the car, the bellboy promptly came over to help with our luggage, and then we checked in directly at the Executive Lounge. It was very efficient, and we didn't have to wait in line at the main lobby. The hotel had thoughtfully prepared a card and a cake to celebrate our anniversary, which was a very nice touch.
What left the deepest impression was the service. No matter where we were in the hotel, every staff member we encountered greeted us kindly, making us feel right at home. I'd especially like to commend Nicolo from the Executive Lounge, Oriental Club. From the moment we checked in, he was incredibly welcoming. Every time we visited the Executive Lounge, he remembered our names and always chatted with us pleasantly, with a smile on his face. His service was professional and friendly, adding many wonderful memories to our trip.
Additionally, Yamy and Silvia, who handled our check-out at the Executive Lounge, proactively asked if we wanted to pack some drinks and also gave us a refrigerator magnet.
The only thing that needs improvement is the late check-out policy. The front desk initially told me that it depended on availability and was generally not possible, and in the end, they could only extend it until 2 PM. Considering that hotels of a similar caliber usually offer more flexible late check-out options, I hope the hotel will actively consider extending the late check-out time.
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Price per night from:£168
Posted on Aug 17, 2026|Deluxe 2-bed Room
jtsyzyb
⭐⭐⭐⭐⭐ Highly recommend the JW Marriott Hotel Shenzhen! As an established five-star hotel in Futian CBD, its location is exceptional, within walking distance to Chegongmiao Metro Station, making it incredibly convenient whether you're here for business or leisure. The lobby boasts a low-key yet luxurious design, creating a quiet and elegant atmosphere. The guest rooms are spacious, meticulously cleaned, and feature a separate wet and dry area in the bathroom. The mattress is soft, ensuring an excellent night's sleep.
I especially want to commend the hotel's service team; the Guest Relations Specialist was patient and thoughtful, efficiently responding to all our needs. The breakfast buffet offers a wide variety of choices, with authentic Cantonese dim sum. The gym and swimming pool facilities are comprehensive. My entire stay was pleasant and seamless; the Marriott standard is definitely upheld. I highly recommend it and look forward to staying again.
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Price per night from:£108
Posted on Aug 6, 2026|Deluxe 2-bed Room
BusshuiA huge shout-out to Vanilla at the front desk of The Ritz-Carlton, Shenzhen Galaxy! My stay was absolutely perfect. The lobby ambiance is grand and elegant, and the location is superb. However, the most outstanding aspect was undoubtedly the professional service from the front office team. A special thank you to Front Office Director Perry and the entire front desk team: Hedy, Jimmy, Jennifer, Molly, Erin, Dannie, Koko, Sahar, Joy, Bella, and Eva. The whole team is incredibly well-trained and works seamlessly together, maintaining order even during peak check-in times. Both check-in and check-out processes were efficient and quick.
The team members were consistently gentle and polite, proactively explaining hotel facilities, local transportation, and member benefits. They were prompt in responding to requests for luggage storage, coordinating room needs, and answering inquiries. Their attention to detail was exceptional, perfectly embodying the Ritz-Carlton's 'Ladies and Gentlemen serving Ladies and Gentlemen' philosophy. Each team member was patient, meticulous, and handled situations with poise, resolving issues efficiently and thoughtfully. There was no cumbersome waiting at any point, and my travel fatigue instantly melted away. When I visit Futian next time, The Ritz-Carlton, Shenzhen Galaxy will still be my top choice. I wholeheartedly recommend it to everyone!
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Price per night from:£191
Posted on Aug 7, 2026|Castle Garden Room-King Bed
Guest User
My child loved it and wants to stay here again next time.
Chimelong Ocean Kingdom has several hotels: Penguin Hotel, Spaceship Hotel, and Hengqin Bay. Each has its unique features. Hengqin Bay's main draws are its water park and dolphins. The water park opens at 9:30 AM, and that's when the dolphins are fed, allowing for close-up viewing.
The package ticket offers unlimited entry to Ocean Kingdom for two days, which is incredibly good value. Especially in the hot summer, you can get tired after half a day of playing, so it's great for kids to return to the hotel to rest and then come back the next day to finish exploring. Plus, you get one-hour early entry, avoiding the 10 AM queues at the main Chimelong entrance by using the hotel's exclusive通道.
Breakfast at the hotel is also very extensive, with a wide variety of steamed dim sum, noodles, and more. Everything is of excellent quality! My child had a blast eating and playing.
Hengqin Bay is absolutely massive, divided into Dolphin and Seahorse sections. Upon entering, you're almost shocked to see about a dozen counters with staff checking people in – it gets incredibly crowded! Naturally, during breakfast, two large restaurants serve food simultaneously.
There was a minor hiccup during check-in, but the concierge discreetly delivered four picture books and puzzles to the children, which was a very nice touch!
We also had an experience ordering takeout. Everyone waited at the takeout handover point, and we were all assigned four-digit codes, making it feel like a secret agent rendezvous – quite amusing.
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Price per night from:£103
Posted on Jul 23, 2026|Sea View Room - Twin
Guest UserFirst off, a big thank you to Flora for arranging everything! We stayed at Wanghailou and MGM before this, and while those were satisfactory, Angsana's service truly surprised us. They upgraded our original sea view room to a 'Premium Sea View,' which was fantastic. The elevator goes directly down to the pool, and the way the pool blends with the trees here creates a wonderful, Bali-like atmosphere. Plus, the sunshine in Zhuhai isn't as intense as in Sanya, making it feel very relaxing – a much more laid-back vibe than the scenic pool at Wanghailou. The only minor point was on the other side of the pool, it seemed like it needed a good clean, as there was a bit of plastic trash.
Since it wasn't a holiday, they also kindly arranged an early check-in and an extra hour for check-out, which I genuinely appreciated. At MGM, despite many empty rooms, they insisted on a 3 PM check-in, so comparisons are inevitable. The room facilities aren't brand new, but for the price point, they're perfectly fine, especially considering the neighboring hotels are over 3K.
The Thai restaurant, 'Miyan,' was delicious; every dish was excellent, even better than most Thai restaurants. Irene also helped us secure the only private room, making for a relaxed and enjoyable meal. My only suggestion: the price of the Coke was unnecessarily high. The food prices were reasonable, but the Coke felt really out of place. Also, I'd suggest considering packages that include the minibar. For a resort hotel, a small investment there could greatly enhance the guest experience. Overall, this was the best part of our trip, and we'll definitely be back!
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Price per night from:£93
Posted on Jul 15, 2026
Guest UserThe overall decor is simple yet luxurious, elegant and grand without being over-the-top. The soothing scent in the lobby and at the front desk immediately made me feel relaxed upon entering. The bedding in the guest room was soft and comfortable against the skin. Check-in and check-out at the front desk were quick, and the staff member, housekeeper Season, was polite and professional, responding promptly to any requests. Overall, the stay experience was quite good.
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Price per night from:£108
Posted on Aug 15, 2026|Greater Bay Ocean View King
Guest User
Our stay at The St. Regis Zhuhai truly highlighted the impeccable hardware and rooms. The room itself boasted a retro-luxury style, offering spacious comfort. The marble bathroom felt premium, and the floor-to-ceiling windows provided an absolutely stunning view. From the bed, we could take in the river view and the Macau Tower, and the overall decor and furnishings were incredibly tasteful, making for a very comfortable stay.
Unfortunately, the service experience somewhat lagged behind. Check-in efficiency was just average, and responses to calls were a bit slow. Some of the detailed services didn't quite measure up; for example, the selection of welcome fruits felt quite disappointing given the hotel's high-end positioning.
Purely based on the accommodation environment, it's definitely worth a stay; the views and hardware are absolutely top-notch. However, there's significant room for improvement in the service. If the service could match the facilities, the experience would be much more perfect. If you're looking for amazing room views, go for it. But for those who highly value service details, I'd suggest lowering your expectations.
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Price per night from:£103
Posted on Aug 12, 2026|Enjoyable Double Bed Room (Tranquil Space+Comfy Sleep Bedding+Intelligent Room Control)
FWXieThis hotel is in a great location, right next to Gangding Computer City, making transportation very convenient. The hotel has a unique, retro-themed decor.
The room is spacious, clean, and tidy, with modern and complete amenities (including a large TV, refrigerator, air purifier, hot shower system, smart toilet, and touch control panel). The hot shower system is excellent; you can easily control the water flow and temperature, and the water pressure is strong with plenty of hot water. The bed is very comfortable, and I slept well. The Wi-Fi speed is fast enough. Room drawbacks: no large windows; noisy air conditioning.
The breakfast buffet is particularly good, with a wide selection, including various hot dishes, noodles, wontons, dumplings cooked to order, salads, pastries, desserts, fruits, drinks, and more.
Overall, the stay was excellent, and it offers good value for money.
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Price per night from:£40
Posted on Aug 3, 2026|Polar Region Room-King Bed
YindunzhilongThis hotel was my choice for a summer family trip, booked in advance with a 'stay + play' package. We arrived around 4 PM and I was still surprised by how massive it is. The penguin theme is really distinct, and it was packed with people – clearly a popular place! There were staff members everywhere. We took their advice and went to the Ocean Kingdom first, entering in minutes through the hotel's exclusive pass. When we returned after 6 PM, it was indeed less crowded, and check-in was smooth. The room was clean and odor-free, with child-friendly toiletries. The air conditioning worked great, the bedding was comfortable, and we had a view of the Ocean Kingdom from the window. We even discovered we could see the fireworks show at night, though unfortunately, a heavy rain that evening meant we had to miss Lang Lang's performance. Our dedicated butler was fantastic, explaining everything we needed to know about our stay and the park. For breakfast, they sent a QR code via WeChat, so no need to check at the front desk. Breakfast offered a huge variety, both Chinese and Western, and even though there were many people, it didn't feel chaotic. There was plenty of seating, and after a satisfying meal, we headed back into the park, full of good cheer. It was a very satisfying travel experience.
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Price per night from:£101