Hotels With spa in Kanagawa Prefecture, Japan

Everything is good. It’s very near minato mirai subway station and there are plenty of shops, a supermarket and eating places to go to. If the weather is no good there are places to while away time without getting wet. The service staff from the reception, restaurants and housekeepers provided excellent services. Stayed facing the park and has a good view during the night. Soundproofing is good no noise disturbances. The Haneda airport limousine bus stops right at the door steps of the property. Drawback is there is need to use USB adaptors to charge electronic devices.

We thoroughly enjoyed our stay at the hotel. The staff were consistently warm, attentive, and eager to assist, which made us feel welcome throughout our visit. Our room was spotless, comfortable, and thoughtfully furnished, providing a restful atmosphere. The amenities offered were convenient and met all our requirements, ensuring a seamless experience. We would gladly recommend this hotel to anyone looking for high-quality accommodation.

Our experience staying in Hakone was perfect! We stayed at the Tensein in Hakone-Yumoto, an easy location to take the bus, car or train to some popular tourist attractions in the area. The check in itself was rather slow but the staff do their best to speak good English and discuss every detail about your stay with you. The room had everything we needed, the shampoo and conditioners provided was wonderful and there was a variety of products to use. On check in, the private onsen was given at 50% discount at 1,100 Japanese yen per use, we got 2 vouchers so used it 2 times (as we have tattoos we could not go into the public onsen). On check in you have to collect your towel and your choice of Yukata (traditional Japanese robe) which you’re welcomed and encouraged to wear around the hotel and gardens. The hotel is strictly no shoes, so upon arrival you leave your shoes in a locked box and keep the key. If you wish to walk around the beautiful gardens, there are slider type shoes available to slip on, as well as umbrellas to use if it’s raining. Outside they have a onsen for your feet to enjoy with a drink. All of the food and drink (apart from breakfast which was included) was put on our bill at the end. There was a wide selection of drinks, nibbles and food available for dinner and lunches at the dining room and there was a large buffet dining room for buffet breakfast and dinner (if you booked it). The hotel is just a short 10 minute walk to the town and 15 minute walk to the Hakone-Yumoto station. Visiting Mt Fuji is easy, with a bus ‘H’ running from stand 2 opposite the Hakone -Yumoto station. Get off at ‘Motohakone’. From there, you can take another bus and a train to get you to another town ‘Gora’ and surrounding attractions to enjoy.

Hotel is abit dated and old by now compared to when I stayed many years ago. Still it’s a relatively clean, nice and comfy hotel, with nice Fuji view in both onsen and surrounding area. Overall it’s a lovely stay and we are happy to be back again.

This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.

This hotel is super convenient, right next to Odawara Station. Check-in is at 3 PM and check-out is at 10 AM. Odawara Station itself has tons of food options, a supermarket, and even a Uniqlo. The room was quite spacious, and from the higher floors, you can even see the sea! The windows don't open, but there's a ventilation valve and an air purifier. The only downside is the Wi-Fi, which was a bit spotty and kept disconnecting.

Although it was close to the station, it was difficult to find for someone with a poor sense of direction, and I got lost for 30 minutes. It was clean, comfortable, and pleasant.

The hotel is a 5–6 minute walk from Gora Station, making it convenient for exploring the area. They offer welcome drinks and snacks, along with complimentary coffee and beverages. Both breakfast and dinner were delicious; breakfast included congee, and dinner was a generous spread (buffet plus beef or fish teppanyaki). The room was newly renovated and quite spacious. While there's no bathtub, the indoor onsen is good (though no open-air bath, there is a foot bath). Service was decent, and it offers great value for money.

This is a very nice hot spring resort hotel. Finding it at this price during the New Year period is great value. The hotel is quite close to Carved Forest Station, or you can go to Gora; there's a free shuttle bus. If you're taking public transport, you can get off at Tenyu Station. The rooms are large, with balconies, a reasonable layout, separate wet and dry areas, and heating. The hotel itself has a hot spring. If you want to dine at the hotel, you need to make a reservation in advance. There are also restaurants nearby; I arrived quite late and had some yakiniku (grilled meat) nearby.

It was a short stay, 1 night, but it is a great location close to Fujisawa Station which can go to Kamakura or Enoshima easily. The hotel has free welcome drinks.