Convenient and ease as already included morning tickets and night hot spring tickets and also breakfast so everything is seamless.
Room floor should be spc wooden as tiles too cold and tiles flooring looks cheap for hotel, not a personal fans for carpet floor and luckily they did not install that.
This is 3rd time staying here, good place for our son to experience lost world tambun as he loved the animals here roam freely and feeding freely.
Room has a strong smell as we guess they use strong air freshener male strong musky smell to mask the smoking smell before us. Water given to us also past expiry date š
The hotel arranged for us to stay in a corner room which has weak WiFi access. I didn't have WiFi for the entire three nights stay. Furthermore, the bed was rather hard and the room was rather small. However, the hotel provides excellent breakfast and is located at a very strategic location. The hotel is very close to the Ipoh parade and within 10 mins drive to famous tourist spots like concubine lane. Overall, the experience was just alright.
I enjoyed my stay overall, especially the cleanliness of the hotel and the excellent customer service. The staff were friendly and attentive, and all the necessary amenities were well provided for guests.
However, I was a bit disappointed with the room interior as it did not reflect the Balinese vibe I was expecting. The design and overall atmosphere felt lacking, including the absence of the signature Bali-style aroma or fragrance that usually enhances the experience.
Additionally, the hotel does not have a swimming pool, which was a downside for me. Overall, it was a comfortable stay, but there is room for improvement in terms of ambiance and facilities.
Title: A Slice of Paradise in Ipoh! The Private Onsen is a Game Changer āāāāā
I can honestly say this was one of the best stays I have ever had in Ipoh. If you are looking for relaxation, luxury, and convenience, the IWH Sunway Onsen Apartment is the place to be.
Here is why I canāt stop raving about it:
⢠The Private Onsen: This is the absolute highlight. Having a private hot spring tub right on the balcony is an experience you usually pay premium hotel prices for. Soaking in the natural geothermal water while looking out at the majestic limestone hills was incredibly rejuvenating. It is the perfect way to unwind.
⢠The View: Waking up to the view of the greenery and the misty hills is breathtaking. It feels like a retreat far away from the city, yet it is so accessible.
⢠The Apartment: The unit managed by IWH was spotless, modern, and beautifully decorated. The beds were hotel-quality comfortable (I slept like a baby!), and the amenities providedāfrom high-speed WiFi to the kitchenetteāmade it feel like a luxurious home away from home.
⢠Location: You are practically right next door to the Sunway Lost World of Tambun. Itās incredibly convenient if you are visiting the theme park. Plus, there are plenty of food options and a grocery store nearby.
⢠The Service: The IWH team was fantastic. Check-in was seamless, the instructions were clear, and they were very responsive to any questions I had.
I would highly recommend this to couples looking for a romantic getaway or families wanting a fun, relaxing trip. I am already planning my next trip back!
My personal rating : 11 / 10
Stayed at Hotel Casuarina recently and had a pleasant experience. The room was comfortable, and spacious. The location is convenient with easy access to nearby shops and food places. Breakfast was good with a decent variety of choices. Overall, a comfortable stay but cleanliness need to improve.
Good environment for relaxing but a bit disappointed on the food. Price is understandable as it is on remote location but the service was not up to a resort standard. The food was bland and the seafood was not fresh (stink and decayed).
Location ideal for walks to the lake gardens & cafes / hawker centres nearby.Ā
Unit floor was dusty. Some water spots & signs of water leak from the bedrooms - mouldy in those areas. Air conditioning in one room was not cold.Ā
All safe boxes were not working. Balcony door could not lock properly. No water boiler in the room. Some parts of the stairs had a lot of bird droppings.
I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
Our stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
Amazing
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AAnonymous UserI recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
GGuest UserOur stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
AAnonymous UserI enjoyed my stay overall, especially the cleanliness of the hotel and the excellent customer service. The staff were friendly and attentive, and all the necessary amenities were well provided for guests.
However, I was a bit disappointed with the room interior as it did not reflect the Balinese vibe I was expecting. The design and overall atmosphere felt lacking, including the absence of the signature Bali-style aroma or fragrance that usually enhances the experience.
Additionally, the hotel does not have a swimming pool, which was a downside for me. Overall, it was a comfortable stay, but there is room for improvement in terms of ambiance and facilities.
GGuest UserMarina Island Boat transfer easy, although I feel a little expensive. Coffee was cold, they had wrong check in information and I almost tripped on uneven block surface exiting building to boat. Check in completed at reception , with correction to booking. We were in a lower tropical garden villa, which is cheapest room. We were lucky to have part sea view and part back of pool view. Other lower villas in this category, not so good a view. This said, room was gorgeous, despite dead moth in sunken bath area. All the staff were fantastic and helpful. Chatted to some people in over water villas, who were disappointed you could not swim in sea from villa, nor enter sea from beach around jetty , due to sea urchins. On the other side of the Island is Emerrald bay. Absolutely stunning! Beautiful beach and sea to swim in. Lots of space for sun beds, but everyday ran out by 11am! Suggest they get some more! Forfeited scrumptious in all restaurants.Ā
GGavin L.The hotel arranged for us to stay in a corner room which has weak WiFi access. I didn't have WiFi for the entire three nights stay. Furthermore, the bed was rather hard and the room was rather small. However, the hotel provides excellent breakfast and is located at a very strategic location. The hotel is very close to the Ipoh parade and within 10 mins drive to famous tourist spots like concubine lane. Overall, the experience was just alright.
HH4ik4lTitle: A Slice of Paradise in Ipoh! The Private Onsen is a Game Changer āāāāā
I can honestly say this was one of the best stays I have ever had in Ipoh. If you are looking for relaxation, luxury, and convenience, the IWH Sunway Onsen Apartment is the place to be.
Here is why I canāt stop raving about it:
⢠The Private Onsen: This is the absolute highlight. Having a private hot spring tub right on the balcony is an experience you usually pay premium hotel prices for. Soaking in the natural geothermal water while looking out at the majestic limestone hills was incredibly rejuvenating. It is the perfect way to unwind.
⢠The View: Waking up to the view of the greenery and the misty hills is breathtaking. It feels like a retreat far away from the city, yet it is so accessible.
⢠The Apartment: The unit managed by IWH was spotless, modern, and beautifully decorated. The beds were hotel-quality comfortable (I slept like a baby!), and the amenities providedāfrom high-speed WiFi to the kitchenetteāmade it feel like a luxurious home away from home.
⢠Location: You are practically right next door to the Sunway Lost World of Tambun. Itās incredibly convenient if you are visiting the theme park. Plus, there are plenty of food options and a grocery store nearby.
⢠The Service: The IWH team was fantastic. Check-in was seamless, the instructions were clear, and they were very responsive to any questions I had.
I would highly recommend this to couples looking for a romantic getaway or families wanting a fun, relaxing trip. I am already planning my next trip back!
My personal rating : 11 / 10
AAnonymous UserConvenient and ease as already included morning tickets and night hot spring tickets and also breakfast so everything is seamless.
Room floor should be spc wooden as tiles too cold and tiles flooring looks cheap for hotel, not a personal fans for carpet floor and luckily they did not install that.
This is 3rd time staying here, good place for our son to experience lost world tambun as he loved the animals here roam freely and feeding freely.
Room has a strong smell as we guess they use strong air freshener male strong musky smell to mask the smoking smell before us. Water given to us also past expiry date š
GGuest UserGood environment for relaxing but a bit disappointed on the food. Price is understandable as it is on remote location but the service was not up to a resort standard. The food was bland and the seafood was not fresh (stink and decayed).
DDatin AisyahGohStayed at Hotel Casuarina recently and had a pleasant experience. The room was comfortable, and spacious. The location is convenient with easy access to nearby shops and food places. Breakfast was good with a decent variety of choices. Overall, a comfortable stay but cleanliness need to improve.
JJoyce ChuahFirst time stay here , itās great bed for good sleep, but to the top floor restaurants is disappointed. No one serve at counter and table non clean up even wait more than 5min , although we see the guys, finally we did ourselvesā¦
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