Explore Guest Reviews of Hotels in Quintana Roo

Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only
4.6/5112 Reviews
one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.
Grand Oasis Cancun - All Inclusive
3.5/544 Reviews
Avenida Kukulkan
Overall this is a decent resort with a good amount of entertainment for a younger crowd. There are lots of options for dining but if you spend your time in the buffet, the options will get a bit repetitive and are lesser in quality. There are different shows and parties each day with a new theme to keep things fresh. The staff are nice but do expect to wait in a line for drinks at most any of the bars. The rooms were clean but are beginning to show a bit of their age. Check in was smooth and checkout was even easier. They do offer Covid testing if that is something that you will need but be sure to book when you arrive as time slots can fill up quickly. Overall, the strong points of this hotel are the massive and beautiful pool, a long and well maintained beach, many options for dining, and a fun and active a**osphere.
Avani Cancun Airport
4.4/5136 Reviews
From first glance the place looks nice and the rooms had very large incredibly comfortable bed, this is where the positive feedback ends unfortunately. Let me begin with the towels. After coming out of the shower I opened up what appeared to be a clean folded towel and low a behold a large brown skid mark or blood stain the size of an average sized forearm was on it. I complained at reception and asked for a new towel but nobody apologised or offered to take away the old towel from our room which seemed a bit odd. Secondly I was over charged on a taxi ride to town and discovered this after paying the driver cash and noticing the driver enter the hotel to hand over commission to the receptionist after they both thought I left in the lift to my room. After I got into the lift I immediately forgot to ask the receptionist for a plate and fork and witnessed this very popular “tourist taxi hustle” which I’ve had enough of duration my stay in Mexico. Secondly the hotel food was on the same par as economy class on board food 15 years ago. The rooms don’t have robes or slippers either and the floors are made of wood so the comfort level lacks a little bit for the price. The flies and mosquitoes were throughout the entire hotel and this began to be very annoying especially when trying to relax in any location throughout the hotel. The cleanliness of the place is below average and this is the finally key point for us. Luckily we only stayed for 2 nights due to Kiwi.com not paying Swiss International and we missed our flights. I high recommend not staying here especially if you’re a couple wanting a relaxing escape. It fitted the purpose for 2 nights only! I highly recommend anyone to go stay in Cozumel and hire an AirBnB. We stayed for 5 months and it’s worth every min. We still love Mexico.
Soho Boutique Holbox - Adults Only
4/594 Reviews
The strength of this hotel is the great built-in spa within the hotel property! Stay here if you want to enjoy a beautiful spa experience only steps away from your hotel room. Don’t stay here is you expect to be close to downtown. It’s at least a twenty minute walk to downtown, including if you just need a quick drink from a convenience store, and having to take a taxi each time quickly adds up! Don’t even think about walking to and from the hotel after sunset as the mosquitoes will eat you very quickly (you won’t even make it half way). Hence, I sort of wished I picked any hotel closer to downtown as I believe their premium is worth it just on this fact alone. Don’t stay here if you want variety with the included breakfast. The complimentary breakfast will have you searching for the rooftop entrance across the street, climb the stairs to be presented three preset breakfast options; omelette or scrambled eggs with either cheese or ham or pancakes. Granted, a bit of fruits and yogurt is included along with the eggs, but it’s pretty basic. Though I’m not complaining when you get to have freshly prepared breakfast on the rooftop overlooking the Holbox white beach! Just don’t expect much nor to have a variety of options. But it will get the job done! Breakfast was 8:30-10:30am and we hung around past that to enjoy coffee on the rooftop WIFI. Don’t stay here if you are expecting a good pool experience. The two small pools on the property aren’t running all the time so it doesn’t look appealing to get into. Don’t stay here if you are expecting a view from your hotel room. You won’t see any bit of the ocean - just the hotels in front and behind this hotel. We upgraded from the Double Room to the King suite and really glad we did because we got a nice balcony and comfortable bed with plenty of different pillow options. We also looked into upgrading to the King suite with bathtub option but glad we didn’t opt for it as the bathtub didn’t look appealing and just took up all the living room space. We wish the rooms were a bit more spacious, with perhaps some living room furniture, otherwise you just get a basic bed with nightstands, TV with basic cable and basic bathroom. The water pressure was good and quickly warmed up. The room AC was great and didn’t need to be run long. The issue mainly was the poor insulating as we heard out downstairs neighbours and likely would have heard whoever was across from us if there was anyone. There was no safe or iron in the room unfortunately. If beach clubs are your thing, there are three decent options very close by. We checked out “HAU” beach club directly across from this hotel. This beach club didn’t have a minimum, had a generous happy hour (4-7pm), but unfortunately we got diarrhea after their mojitos. Although they were delicious mojitos so it’s hard to regret it. I primarily booked this place to get a great spa experience and they exceeded my expectations. Thus, based on this experience, this hotel deserves nothing less than five stars. I also can’t forget to mention the hotel staff were incredibly helpful during our stay. Shoutout to all the concierges and especially including Mateo, Almira and Marianna in the reservations department!
All Ritmo Cancun Resort & Water Park
3.1/5105 Reviews
Puerto Juarez
The accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday. Earl
Hotelito Azul
4.1/5103 Reviews
Zona Hotelera
We had an overall wonderful experience for our 7 days spent at Hotelito Azul! We went with another couple and each stayed in the Oceanfront Suites (we were above them, they were ground level). The rooms were clean and spacious. Somewhat limited storage for clothes but we made the best of the shelving/hanging unit provided. The shower is a dream. The maid service cleaned our room daily and did a wonderful job! We loved the treats left on our pillows each day. AC was yours to control. One challenge we faced that would have a simple fix was the lack of rugs in the room. You’re walking through sand to get to your room and yes, there’s a bucket of water to rinse before entering however we were desperate for a small outdoor rug or just something at either the sides or foot of the bed to brush off sand before getting in bed. Interestingly, our friends downstairs had an awesome runner at the foot of their bed so maybe just consistency with that would make a huge difference! You wake to a cute basket with coffee each morning and they will refill your drinking water as much as you need it in the room. We can’t say enough good things about the staff. You communicate to them through What’sApp which offered quick responses to any questions or concerns or when ordering food/drink. Larissa, the concierge was WONDERFUL. She welcomed us every day and made us feel right at home and taken care of during our stay. She helped fill out trip with wonderful experiences whether it be tours, great local spots for food/drink or logistics. We rented scooters from the hotel the majority of our vacation days and it was well worth it. We did find the prices just across the street were cheaper however we liked the convenience of renting through the hotel. The food and drink at the hotel is all delicious, although we quickly learned that eating and drinking on the beach does get expensive, so we chose wisely when/how much we ate at the hotel. This just comes with the location. The physical location of the hotel is ideal because it isn’t too far down into the beach strip, which traffic became pretty bad the further you drove in. The aesthetic and details of the hotel are perfect for making you feel like you’re living in a whimsical jungle. FYI to all looking to stay on the beach in Tulum, during April-November or so, Tulum gets a massive amount of seaweed that makes it nearly impossible to swim in the ocean. The hotels, including Hotelito Azul, do their best to remove as much seaweed from the beach as possible, but man, is it an uphill battle. This limited our ability to sit out on the beach unfortunately, because the only relief from the heat was the outdoor shower. Which, again, is lovely, but not the ocean. Luckily, Tulum has so many other wonderful things to do that we did not feel this impacted our trip in any significant way. Those that travel during the better months have a lovely beachfront area to look forward to at Hotelito Azul. All in all, we loved our stay at this hotel and look forward to returning in the future! Thank you all!
Temptation Cancun Resort - All Inclusive - Adults Only
4.2/5106 Reviews
Zona Hotelera
Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.
Hotel Muaré
4.4/563 Reviews
La Veleta
Tucked away in the bustling heart of Tulum, the Muare Hotel effortlessly transports its guests into a world of serene tranquility and unparalleled luxury. The moment you cross the threshold, it's as though you've stepped into a different realm, a realm where design aesthetics blend harmoniously with the natural beauty of Tulum. Each room at the Muare Hotel is a testament to the sublime fusion of comfort and style. The addition of an outdoor shower offers a revitalizing bathing experience beneath the open sky. Whether bathing under the warmth of the morning sun or under the cool gaze of the evening stars, the outdoor shower truly is a delightful touch. Further adding to the bespoke experience is a personal plunge pool that is a part of every room. A secluded sanctuary for rejuvenation, it allows guests to enjoy a soothing dip at their convenience. Additionally, the hotel's main pool, an epitome of artistic design, serves as an inviting hub for social interaction and relaxation. The wellness journey at the Muare Hotel is underscored by its serene spa, a haven where guests can unwind and experience revitalizing treatments. It's a sanctuary where self-care takes precedence, and tranquility is guaranteed. The dining experience at Muare Hotel is a gastronomic adventure led by the hotel’s remarkable restaurant, Gaudea. Marrying Mexican and Mediterranean cuisines in an exquisite fusion, Gaudea ensures a culinary voyage that appeals to every palate. A testament to their inclusivity is the thoughtful gluten-free menu, promising that every guest can savor this journey without compromise. The Brown Butter Fish with Toasted Almonds, in particular, stands out for its delightful balance of flavors, a must-try for any guest. In summary, the Muare Hotel, Tulum, is more than a luxurious stay; it's a holistic experience. The thoughtfully designed rooms, top-notch amenities, sumptuous cuisine, and the overall ambiance of serenity make it a destination in itself. For any traveler visiting Tulum, I strongly recommend the Muare Hotel. It's not just a hotel, it's a journey into a realm of luxury and tranquility. An unmissable gem, Muare Hotel stands as a testament to a perfect blend of style, comfort, and culinary artistry.
InterContinental Presidente Cancun Resort
4.5/545 Reviews
Zona Hotelera
Fantastic property in terms of commons areas. The rooms are pretty outdated and have an adjoining room which feels very unsafe. The pool and beach and breakfast is very good. If I was to give rating in terms of rooms no more than 3 star common areas are a 5 out of 5.
Hotel NYX Cancun
4.4/573 Reviews
Avenida Kukulkan
There were no major issues during our stay. Excellent service! Tips: Bring plenty of $1s for tipping. I'd recommend tipping around $1 per drink and $5-$10 per meal, more for above-and-beyond service.) Take care of the staff and they will take care of you. Meals: Know the dress code before you dine. The sushi restaurant at Umami doesn't require reservations and the food was amazing. Ivonne, our server, provided superior service. Also, as a vegetarian, I was happy that most of the menus indicated which items were vegetarian, but it was a little frustrating at the buffets to not know which items had meat. For example, at breakfast, I didn't know that the refried beans were made with lard. (However, when we asked about it, the staff offered to accommodate my dietary restrictions the next time we dined. Unfortunately, it was too late as we were leaving early the next morning.) Drinks: The drinks were excellent, I recommend getting a michelada (beer with lime and clam juice). Pools: There are two pools, a pool with a bar (not a swim-up bar) and another with hot tubs. There were plenty of daily activities at the main pool. Rooms: Our room (standard) was great, two double beds. No issues with cleanliness or maid service. I loved that there was a magnifying mirror for putting on makeup in the bathroom. The lighting in the bathroom was also good for makeup/grooming. There was a hairdryer. Toiletries provided included shampoo, soap, body wash, and lotion. There was an iron and ironing board. The mini-fridge was stocked daily (not by the maids, a different person kept the fridge stocked) with a Sprite, a Coke, 2 large waters, and two beers. (If you need more water, just ask at the front desk.) There's also a coffee pot in the room. All-inclusive: Know ahead of time what's included in the all-inclusive package and/or don't assume; just ask! The all-inclusive does NOT include room service, premium drinks, spa services, certain menu items, or tips. Also, there are some restrictions regarding the Italian restaurant and Umami, but you can eat at Umami without reservations; you only need reservations to sit at the hibachi bar. I made sure to read a lot of reviews for Hotel NYX before this trip; the negative ones seem to be written by disgruntled guests who were rude to the staff or upset about an issue they didn't report during their stay (waiting till they left to complain). Hats off to the guest experience manager who artfully responds to every single review.

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Local Travel Info

Number of Hotels2,204
Number of Reviews60,496
Average Price (Weekdays)$301
Average Price (Weekends)$303