Customer Support

Explore Guest Reviews of Hotels in Jilin

Wanda Jin Suites Changbaishan

Wanda Jin Suites Changbaishan

4.6/51688 Reviews
Changbai Mountain Wanda Resort
Resort was crowded & Hotel is kind of old, bed not that comfortable but the housekeeping team did a good job. Room was clean & 保洁阿姨very generous with the bottle water. Thank you so much. Front desk reception Vito 小弟very helpful & friendly. Patiently helped me to call up & arrange for me to go to the restaurant I want to go. I couldn’t call my 出租车师傅from room & Vito immediately call him for me & even helped me to add 微信. Breakfast was average. But the western food restaurant at hotel level 1 was not bad. The minus point was, very difficult in fact not possible to use hotel wifi if you do not have 微信. My children were very upset over this because this is the first time they cannot direct connect wifi in a 4-5 star hotel. Restaurants inside the resort nothing great & not cheap. Preferred to take taxi to go outside to eat. Tip:- try calling restaurants that were less than 2km away. Most of the time they can send their driver to pick you up to their restaurant & send you back after that.
Zhi Resort • Riverside

Zhi Resort • Riverside

4.7/5225 Reviews
Chibei Area
As a Ctrip Golden Diamond customer, I must write this review. Although there are few reviews, I write this so that Zaihe can do better in the future. I stayed at this hotel because it was recommended several times and was praised unanimously. Indeed, everything from hardware to environmental design, to landscape construction, to fun activities and services are quite good, but the paper towels, toiletries, shampoo, etc. provided in the room are seriously inconsistent with the hotel's positioning. I rarely use them in a high-end hotel. The paper towels are so gritty that my hair feels like dry grass and my head is itchy after washing. The power of a hair dryer can be used to dry clothes, but it can cause great damage to hair. There was no humidifier in the room and the breakfast area was freezing. In short, small things affect the experience and lower the level of the hotel, which is really not smart.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.

Local Travel Info

Number of Hotels2
Number of Reviews1,913
Average Price (Weekdays)₩ 429,723
Average Price (Weekends)₩ 429,204