Hotel near Tunjungan,Genteng33.3% of visitors choose this area
GGuest User2026.02.24
I really need to complain about the cleanliness. This hotel had four pillows for two beds, and one of them actually had urine stains on it! It smelled strongly of urine. I went to the front desk to ask for a replacement, but it never came, so I just threw it on the floor – it was unusable! Also, the water quality at the hotel was really bad. I brought my own filter faucet, and the filter element ended up black. I'm so glad I used it!
They saw I was staying with a child for two nights, but didn't offer any extra slippers or toothbrushes, which other hotels usually do proactively.
Furthermore, our room was on the 7th floor, and it happened to be a Sunday. From 4 or 5 AM, there were prayers, which were extremely loud and made it impossible to sleep. I asked the front desk to change rooms, but they said all the suitable rooms were full and there was nothing they could do. In the end, we had to endure it for two nights. 😓
On the positive side, the hotel's buffet was quite good. There were also some local specialty snacks that I tried. And the swimming pool was an infinity pool with a nice view. However, it was mostly local children swimming, so the adults didn't go in. The gym was also very well-equipped.
It was very convenient and close to the largest shopping mall in Surabaya. Downstairs was also a pedestrian street. After dark, there were many places to eat, as well as cafes and bars. It was a nice area to explore.
Overall, it was barely acceptable, but some basic standards should be upheld. Urine stains on a pillow are simply unacceptable; it definitely means the pillowcase wasn't changed! I hope the hotel can improve.
1. Room Comfort & Design
The rooms blend minimalist elegance with modern amenities, offering features like a 32” LED TV, in-room safe, desk, air conditioning, blackout curtains, and premium bedding.
Bathroom amenities include a bidet, shampoo, slippers, hair dryer (upon request), walk-in shower, and complimentary toiletries—ensuring a clean and comfortable stay.
2. Location & Facilities
Situated strategically on Jl. Diponegoro No. 215 in Wonokromo, it’s close to major attractions like Korea Park, Thor Square, Ciputra World Mall, Tunjungan Plaza, and BG Junction.
Amenities include a rooftop terrace and sky lounge for relaxing with panoramic city views, an on-site restaurant (Zhang Restaurant), 24-hour room service, spa services, meeting rooms, and free parking.
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
GGuest User2026.05.11
Lovely comfortable hotel, located on a very busy main road but can walk to alun-alun square and tourist information office without crossing any main roads. Nice friendly staff and clean, comfortable room
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
TTuomas Ye2026.04.17
Stayed here for 2 nights for a business trip and overall it was quite okay. The location is alright, but just take note it is quite a bit of a walk if you want to go Tunjungan Plaza. Breakfast has a good selection of food, but it gets quite crowded unless you go down early to eat. I had some issues with the TV because it keeps freezing after a while, which was a bit annoying. Also, room service missed out some things because they didn't provide a floor mat and hand towel after they cleaned the room. But for a short business trip, everything else was fine and still acceptable.
Hotel near Tunjungan,Tegalsari33.3% of visitors choose this area
JJans muhd2026.03.03
The best hotel we stayed in Surabaya, conveniently located beside Tunjungan plaza with many restaurants and stores. Walking distance around 5 mins have many chic and hipster cafes worth visiting. Hotel room was clean and very spacious. All the staff was very friendly and accomodating. The best part was the buffet breakfast, with many arrays of foods and live stations. With all the delicous food and warm staff at the restaurant, we really enjoyed the whole breakfast. Highly recommemded!
Real resort feel from the moment we step foot on the property. While the design may be a bit dated, the rooms are large and facilities in the resort is good. we especially like the restaurants we had our breakfast and dinner. I also enjoyed the hot and cold pools and the sauna in the resort.
The hotel is at a place quite convenient and quiet. We got to see the fireworks of the entire cbd. The room is quite spacious and clean. There are malls and cafes nearby.
Hotel near Wiyung,Wiyung11.1% of visitors choose this area
GGuest User2026.03.24
One of the best hotel in Surabaya, standing on the biggest mall in Indonesia, we can feel a good holiday with another experiences.
The breakfast was so amazing, have a good taste and serve with a lot of kindness.
We will back again.
Great
321 reviews
9.3/10
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8,8/10
Very Good
Great resort. Very suitable for kids and family. Staff was freindly and helpful.
This was my first time taking my infant on a road trip, and we chose Grand Mercure Malang based on its strong reputation and positive reviews. I'm happy to say that the experience lived up to expectations. The room we stayed in was clean and offered a spectacular mountain view. Upon arrival, we were initially assigned a room that was still being cleaned, but the hotel staff quickly realized the mistake and rectified it promptly. We also requested a baby crib, which was delivered shortly after without any issues. The bathroom was well-stocked with amenity kits, and there were plenty of clothes hangers available. The shower pressure was strong and very comfortable. I made use of the gym and swimming pool during our stay. The gym was well-equipped with a squat rack, a full set of dumbbells, a cable machine, and two benches. The swimming pool was pleasantly warm, which made for an enjoyable experience. Our room included breakfast, and there was a wide variety of food options available. The service throughout was kind and respectful. I would say the barista at the coffee counter could benefit from more training to improve their cappuccino-making skills, but it was still acceptable. I will definitely return to this hotel for future stays. I've also included some photos to help others considering booking here. Thanks again to the Mercure Malang team for a great stay!
The view was amazing!!! We woke up to the sounds of bird chirping outside, beautiful sunrise and fresh air. Thank you for the cute decoration, we truly appreciate it. Will definitely recommed this accommodation to our friends and other family members! :)
It’s a very nice hotel spacious enough , I get an up grade from Mountain View room into bathtub room. Breakfast is complete and variously… And there is a restaurant just across the hotel
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