The bus stop is just a 3-minute walk away, and the hotel is relatively new, located in a commercial area, making dining and shopping very convenient. The bathroom has a three-part design, but the room size is a bit small, making it difficult to open a 27-inch suitcase. The toiletries provided were not very comprehensive, good thing I brought my own. The air conditioning blowing directly onto the bed was also a minor issue.
I booked a room with a view of Sakurajima, and it was like a painting; I could see the volcano and sunrise just by opening the curtains. The hot spring bath area was quite large overall, but the outdoor section felt a bit small. Breakfast was very crowded, with many locals staying there. The service in general was friendly and flexible, and the shuttle bus was very convenient.
This hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.
Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.
At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.
Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.
Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.
Good location,within walking distance to jet foil port to Yakushima. Not far from bus stop from Kagoshima airport.
Very nice service from Hotel staffs, we came early(10am) and left our bags at the hotel, at check in time (3pm) they’ve already brought all our bags to the room.
Standard size of Japanese hotel with all amenities you need.
Comfy bed.
This hotel, run by JR, boasts an unbeatable location right inside Kagoshima-Chuo Station. It's literally a one-minute walk from the Shinkansen exit. Kagoshima-Chuo is the central hub of Kagoshima and the southernmost Shinkansen station in Kyushu. You'll find Amu Plaza, Aeon Mall, and various trams and buses to different destinations nearby, making it the perfect place to stay. What truly stands out is the front desk, which consistently has four or five staff members on duty, giving the hotel a genuinely high-class feel.
I like this hotel. I've stayed here for 2 times. They provide a free transfer from and to Railway station and a city centre. Very good onsen with a scenic view on Sakurajima. You can also rent a bike here in the hotel for a reasonable price. Convenience store is right by the hotel.
A new hotel with excellent location. It’s just next to the shopping streets with lots of restaurants & souvenir shops. Got amenities such as bath salt, tea bags, drip coffee & cleansing oil/ lotion at hotel lobby for you to pick up. The restaurant where you take breakfast commands a stunning panoramic view. Will stay here again.
Amazing hotel, truly. Conveniently located near the airport shuttle stop and tram stop. All the combini nearby, lots of restaurants and cafes. It is situated at the corner of the arcade quarters, so it is very comfortable to walk almost anywhere under the roof that protects you from both sun and rain. Walking distance from ferry to Sakurajima and toppy/rocket port to Tanegashima and Yakushima (sadly, no arcades on that stretch of distance).
The rooms are nice and clean, with comfortable beds and pillows, amenities are amazing (bath salts and coffee drips even!). The service is top-notch! They even provided a shoe drying machine and helped us on several occasions.
Probably best value for money in Kagoshima if you're looking for an affordable but comfortable stay.
Upon checking in, guests are treated to stunning views of Sakurajima volcano and Kagoshima city right from their rooms. The hotel boasts an excellent location, nestled close to Shiroyama Park in a tranquil setting. The highlight is undoubtedly the rooftop onsen, offering direct views of Sakurajima—soaking in the hot spring while admiring the majestic volcano is an unforgettable experience. Breakfast offers a wide variety, and the service is meticulous and attentive. Whether for sightseeing or business trips, this hotel is a convenient and iconic top-tier choice in Kagoshima city.
The room is genuinely cozy, sparkling clean, and feels like a new apartment. It's about a 7-8 minute walk from Tenmonkan. The street downstairs is lined with nightclubs, so it's probably best not to return too late. There's a 7-Eleven downstairs and a local supermarket diagonally opposite, offering all sorts of fresh meat and vegetables. It was perfect for us to buy ingredients and use the room's kitchenware for a satisfying yakiniku or shabu-shabu meal. The local wagyu and kurobuta pork were incredibly fragrant and absolutely delicious! Check-in and check-out are fully self-service, which has its pros and cons. The advantage is the peace, quiet, and freedom it offers. However, the downside is that if it's raining and you need help calling a taxi, there's no staff member available to assist you. A taxi ride to Kagoshima-Chuo Station costs about 1000 yen. I would definitely choose to stay here again if I have the opportunity.
Very Good
94 reviews
8.8/10
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9.0/10
Great
ええりぽんI used this hotel for a short trip with my husband after work (we wanted to go to Kirishima Shrine)!
First, we were given a welcome drink of sweet potato shochu and tea, typical of Kagoshima, and everyone was having a good time. I also had some tea, and the staff were very polite and I felt that they were proud of the hotel. ^_^
First, we went to the family bath, and it was a very relaxing space where we could relax.
There was a coffee meal set, and I had never made my own coffee, but I was able to spend a relaxing time enjoying delicious coffee! The wonderful tools make it a picture. ♪
The large public bath was also okay. I went there thinking it would be just normal and clean, but it was very Japanese and stylish, and had a different atmosphere from the hotel's front desk and rooms, and it was very nice! There were several types of amenities to choose from, such as shampoo, and I thought, wow! I wanted to try this! I was happy.
My husband is tall. I wrote that in the comments section, and they prepared loungewear in a larger size for us, and we had a much more enjoyable time than we expected!
My husband doesn't go to hot springs very often, but
it was so good that I forced him to go, and he was so happy too! (*Ü*)♡
I'm really glad we were able to make some good memories♪
SShalajiangfanqiejiangThe river view room has a beautiful scenery, with an extremely clear blue-green river outside the window. Breakfast and dinner are fresh local ingredients, mainly fish. There is a bus stop at the door: Ohara Town.
GGuest UserSplendid sea view from a beautiful, large, bedroom.
2 beds instead of one big. This could have been better to me.
Service is excellent. People are nice, always trying to help, being resourceful on how you may handle your visit of the island. Top notch people.
The real ”could be better” thing to me is, the restaurant that close really early (8.30pm if my memory is good), does server only buffet for 80kY.
The buffet is of quality mixing Japanese, Chinese and Western styles of food. And also comes with nice desserts.
However, having the choice to get only one A la carte dish could be a real plus. I personally do not want to get a full buffet for every and each of my diners.
And if you do not have a car, finding another place to eat may become a challenge. There is nothing around at a walking distance except a supermarket.
The breakfast is definitely qualitative. And if you intend to move early for visiting, the hotel can prepare you a breakfast and a lunch box for no overcharge. Basic but good and appreciated.
To have another plus, they serves a local craft beer made with local cedar trees. Quite a good and interesting one.
GGuest UserThe location may be inconvenient,
but it's a great place for healing purposes.
The food is delicious and the view is amazing.
There are many stars in the evening, and in the summer, you can enjoy the pool, which seems even better. The hot springs in the hotel are free, and when there aren't many people,
I was alone and took a picture of the bath.
It felt like a private bath because I could enjoy it alone.
The hot springs while looking at the sea were the best.
The hot springs are open from 5 AM to 12 AM.
I'm so happy that they operate.
And most of all, the staff were really kind.
I was impressed that they greeted me from the time I arrived at the hotel until I left.
HHuifeideyuerbushanggouThe hotel offers a shuttle service, which makes getting around very convenient. Right outside the hotel, there's a tram stop that takes you to the pier, where you can catch a boat to Sakurajima for sightseeing. The hotel's breakfast is quite substantial, with plenty of fruit, and the golden kiwi was especially sweet. All the staff were attentive and thoughtful. The hotel also has a free gym, and right next door is a hot spring ♨️ where you can enjoy a full soak or a foot bath; the spa services, however, are paid. Overall, everything was excellent. I'll definitely stay here again on my next visit. I hope for friendship between China and Japan and world peace 🤝🏻
JJiuyangjunThis hotel, run by JR, boasts an unbeatable location right inside Kagoshima-Chuo Station. It's literally a one-minute walk from the Shinkansen exit. Kagoshima-Chuo is the central hub of Kagoshima and the southernmost Shinkansen station in Kyushu. You'll find Amu Plaza, Aeon Mall, and various trams and buses to different destinations nearby, making it the perfect place to stay. What truly stands out is the front desk, which consistently has four or five staff members on duty, giving the hotel a genuinely high-class feel.
GGuest UserAs for cleanliness, the hotel is still new, so the room was very clean. One thing that bothered me was, was it a mistake by the cleaning staff? There were tea bags on the shelf in the room, but there was one tea bag on the shelf above it, which was neatly propped up. Are there two per room...?
The location is a bit of a walk from Yanigawa (about an 8-minute walk), but it might be good for multiple people! The location is not complicated, so you can find it easily. However, since it is outside the downtown area, there is nothing around...just another hotel or a ******** parlor! It is a bit dark, so it might be a bit scary for a woman to walk there alone. There is no convenience store nearby, so be careful!
The necessary facilities and amenities are available. There were separate pajamas for top and bottom. The bath was a type without a bathtub.
In terms of service, I had booked a single non-smoking room, but they upgraded me to a double room because there was a vacancy ^ ^
GGuest UserA new hotel with excellent location. It’s just next to the shopping streets with lots of restaurants & souvenir shops. Got amenities such as bath salt, tea bags, drip coffee & cleansing oil/ lotion at hotel lobby for you to pick up. The restaurant where you take breakfast commands a stunning panoramic view. Will stay here again.
OOliveycThis hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.
Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.
At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.
Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.
Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.
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