Hotel near Mactan,Lapu-Lapu City27.9% of visitors choose this area
RRea J.2025.10.26
One of the best hotels with good customer service and excellent facilities! I don’t normally write long feedback, but I was beyond happy and my expectations were truly exceeded. Kudos to both pool attendants — they’re polite, kind, and very attentive to kids. The Wi-Fi was great, perfect if you’re working while on vacation. The check-in and check-out processes were smooth and hassle-free!
The receptionists and F&B staff were amazing. Breakfast didn’t have too many options, but everything was delicious and worth the price. The room was quite small, especially if you’re traveling with kids, but it was clean, cozy, and smelled great Good Job to house keeping department!!
The hotel also offers free access to the Mactan Newtown beach and pool, which was amazing! They provide a free shuttle service on schedule, but if you don’t want to wait, no worries — it’s just a short walking distance. My baby Franco really enjoyed our stay here.
Thank you for the wonderful experience! We will surely
Belmont Management, please take care of your people — they’re your gems! Customers will surely keep coming back because of them!
Hotel near Mactan,Lapu-Lapu City27.9% of visitors choose this area
MMackoyElle2025.11.09
Hi!
Crown Regency Suites Mactan provides good service and very nice amenities. The staff are respectful and accommodating, making the stay pleasant. The room is beautiful, clean, and comfortable — a great place to relax.
The food was delicious and well-prepared, with flavors that were fresh and satisfying. The presentation was appealing, and the portions were just right. Overall, it was a very enjoyable dining experience.
Thank you!
Safety: As a solo traveler, safety is paramount, and this hotel truly delivered. With security checks at the entrance and a second one in the lobby, I felt completely at ease throughout my stay.
Facilities: Overall, the facilities were quite good. While not a brand-new hotel, the rooms were spacious and impeccably clean. The air conditioning was strong, and it was very quiet at night, which allowed me to sleep so soundly that I missed breakfast and ended up ordering takeout via Grab.
The rooftop pool wasn't very large, but I went up to lounge for a bit. After several days of diving, I was too tired to actually swim.
Service: Service was very responsive. During check-in, the staff mentioned I had the option to waive the deposit, and they even upgraded my room.
Hotel near Mactan,Lapu-Lapu City27.9% of visitors choose this area
AAnonymous User2025.09.12
Savoy is a good hotel, as it is located in the very center of Mactan, not far from the beach. The staff is friendly, on the first floor they give a towel and an entrance to the beach. The room was quiet, as was the whole hotel. On the first day they gave a dessert, it was nice and sweet. The water pressure in the room is good, there was always hot water. A gym and a swimming pool are available. The hotel was very humid, so things took a long time to dry. The floor in the room was dirty, as if it was never wiped.
Hotel near Cebu Downtown,Cebu City63.9% of visitors choose this area
AAAngeles2025.11.15
10/10💖👌 I WILL DEFINITELY COMING BACK TO THIS PLACE!!! STAFFS ARE VERY PLEASANT AND WARMING..
DEFINITELY RECOMMEND TO MY FRIENDS AND FAMILY IF THEY'LL GO TO CEBU. ROOM RATES ARE BIT CHEAP TO OTHER HOTELS IN CEBU.
YOU MUST TRY TO INCLUDE THEIR FREE BREAKFAST
AND ITS ABSOLUTELY DELICIOUS 😋 ....
COZY, CLEAN ROOM.. AIRCON IS COLD HEHE.
I TRIED TO STAY IN THE ROOFDECK FOR MY DINNER AND HAVE SOME COCKTAIL DRINKS, HAD EXPERIENCE THEIR ACOUSTIC TOO, VERY RELAXING...SO YOU MUST TRY TOO IF YOU WANT TO RELAPSE BY 7PM-10PM (HAHA)
NICE PLACE, RELAXED, NICE VIEW AND VERY LIVELY.
FOODS ARE WORTH IT, REASONABLE PRICE 👌
THANK YOU SOOO MUCH THE **PAD CO-LIVING**
Hotel near Cebu Downtown,Cebu City63.9% of visitors choose this area
GGuest User2025.09.11
The hotel is very close to Ayala mall. If you are someone that loves shopping , then you should stay here. The staffs in the hotel are very friendly and accommodating. If you enjoy music in the evening, they have some live music in the lobby until 11 pm. You can also order cocktails or any drinks in the lobby bar. They have some very good ones. ”Gayuma ng Sirena. ” is a must try. Breakfast is also good just come earlier to be able to sit in the restaurant.
We had a lovely stay at this beautiful resort. The infinity pool is stunning, and the direct beach access makes it even more special. The staff was very friendly and helpful throughout our stay. Everything was well organized and clean.
However, considering the price of €200 per night, the value for money could be improved. For the Philippines, this is quite a high rate, and we expected a bit more luxury. The breakfast buffet was quite basic — mostly cheap fruits like apples, oranges, and watermelon. We would have appreciated more tropical options, which are usually standard in the region. Also, cappuccinos were not included and had to be paid separately; only basic filter coffee was available.
Overall, it’s a great resort, but the pricing doesn’t fully match the experience
Hotel near Cebu Downtown,Cebu City63.9% of visitors choose this area
CCris R.2025.11.08
We stayed here for one night after a Category 4 Typhoon hit my home in Liloan, Cebu, Philippines. It was the sleep and rest we needed after such a traumatizing experience. The checkin experience was swift and seamless. The housekeeping personnel who added the bed was courteous and efficient. The security team made sure that our valuables are well taken care of. There is a reason why Radisson in Cebu is a respected and highly revered brand. Our testimony is just one of the reasons why.
Hotel near Cebu Downtown,Cebu City63.9% of visitors choose this area
GGuest User2025.09.30
This hotel's location is excellent, within easy reach of major establishments, and the staff are consistently polite and friendly. The Filipino breakfast buffet was a delightful highlight, though unfortunately let down by the weak coffee.
However, the hotel's major shortcoming is cleanliness. Our room's bedsheets were so worn they appeared grey instead of white, which raised concerns. Furthermore, housekeeping service was lacking; while the bed was made and towels were changed, the counters and sinks were left un-wiped. For a hotel that isn't very old, the lack of attention to basic upkeep was disappointing.
Hotel near Cebu Downtown,Cebu City63.9% of visitors choose this area
GGuest User2025.08.23
always looking forward to our stay here. staff is very friendly, so many restaurants to dine to, you can explore your options really well. also the breakfast spread is really good. definitely will be coming back again everytime we will be back in cebu. Thank You!
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JJan domingoJust 15 mins from the airport. The rooms are very cozy, cleanliness is 10/10. The facilities were maintained. A bit pricey but worth it. The breakfast buffet menu was different from day to day. Staffs were polite and helpful. Tawala is walking distance from the beach also so really worth the stay.
ННаталья ДроняеваOur stay at E L Westensee Resort exceeded all our expectations! This place is ideal for those who are looking for a combination of coziness, comfort and excellent service.
Our villa was simply magnificent: spacious, stylish and very cozy. Snow-white bed linen and impeccable cleanliness created a feeling of real luxury.
The hotel staff are real professionals! Very responsive, sincere and always ready to help. When we decided to rent a bike, it was delivered right to the hotel - new, powerful, for only 500 pesos per day. It was incredibly convenient for trips to Alon Beach (only 7 km) and to local attractions.
I would like to separately note the breakfasts. The food was delicious, fresh and prepared with love. A real pleasure to start the day with such dishes!
We were pleased with the proximity to the street with cafes and restaurants - literally a few minutes walk. This allowed us to try many local dishes and not depend on transport.
Special thanks for organizing an early breakfast before our departure - everything was ready at 5:30, and the transfer to the airport was waiting for us on time.
E L Westensee Resort is a place where you want to come back! The warm atmosphere, perfect cleanliness and caring approach to each guest made our vacation simply unforgettable!
RRea J.One of the best hotels with good customer service and excellent facilities! I don’t normally write long feedback, but I was beyond happy and my expectations were truly exceeded. Kudos to both pool attendants — they’re polite, kind, and very attentive to kids. The Wi-Fi was great, perfect if you’re working while on vacation. The check-in and check-out processes were smooth and hassle-free!
The receptionists and F&B staff were amazing. Breakfast didn’t have too many options, but everything was delicious and worth the price. The room was quite small, especially if you’re traveling with kids, but it was clean, cozy, and smelled great Good Job to house keeping department!!
The hotel also offers free access to the Mactan Newtown beach and pool, which was amazing! They provide a free shuttle service on schedule, but if you don’t want to wait, no worries — it’s just a short walking distance. My baby Franco really enjoyed our stay here.
Thank you for the wonderful experience! We will surely
Belmont Management, please take care of your people — they’re your gems! Customers will surely keep coming back because of them!
GGuest Useralways looking forward to our stay here. staff is very friendly, so many restaurants to dine to, you can explore your options really well. also the breakfast spread is really good. definitely will be coming back again everytime we will be back in cebu. Thank You!
FFulgencio PolThey improve much better than last time, had a water dispenser outside the room, had elevator, free breakfast in the plate limited portion but it’s ok, they don’t provide kettle in the room as they said they have water dispenser outside that can get hot water although not as much hot as newly boiled water, I tried to rent one but very expensive php 150/day seems to me it’s very expensive to charge that much. Other than that staff is very helpful and polite, room is clean limited space especially the bathroom but it’s ok.
RRogerBeautiful hotel in a beautiful location, eating breakfast and looking at the sea and all the breakfast staff were great especially John Mhar our waiter. Also the swimming pool are amazing too and i made a friend with Earl a great polite friendly guy at the bottom pool bar. Highly recommend this place to all and we will return next time with our family to enjoy
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a casino player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
GGuest UserThis was a fantastic hotel! What stood out most was how incredibly kind and helpful the hotel staff were, offering 24-hour assistance. The breakfast was also delicious, and the rooms were clean, making for a truly satisfying hotel stay.
JJan MoreThe staff were so nice and accommodating. They truly cared for us when the earthquake happened on the night we were sleeping in our rooms. We used the stairs from the 5th floor post incident fearing for the aftershocks…we all stayed by the under renovation pool to stay away from the building in case it collapsed. The building swayed so much with the 6.9 magnitude..it was scary. The staff were calm and kept us all comfortable despite being scared themselves too. They helped us all moved to the 2nd floor after midnight post safety inspection.
MMoulanThis is our second time to stay in this hotel and they upgraded us to the executive room which is more spacious. Yey! Kudos to whoever made that possible. Appreciate it very much. I love that the trip booking comes with a breakfast as I really like the breakfast area of this hotel. Location is great in a sense that it is right in front of a mall and also great for people not from Cebu who have medical appointments in the nearby Chong Hua Hospital - Mandaue. Another thing I like about this hotel is the spacious lobby and the Bodega co-working space and cafe which was a savior during my first stay since it opens early. Staff are polite and the hotel is generally clean. Will definitely consider staying here again if I need to be around Mandaue City.
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