MM368196****First things first, I have to praise Ms. Lisa! Her service was incredibly warm and thoughtful, and she's as kind as she is beautiful. We arrived at the restaurant at 9:50, mistaking the breakfast cutoff time. The staff informed us they were about to close and urged us to grab more food. After quickly getting some items, I couldn't find the fruit. I asked a staff member, who I believe was Ms. Lisa. She kindly pointed out the location, and a few minutes later, she brought us a large plate of fruit, explaining that since they were closing soon, there wasn't much variety left, so she specially got more for us. I was already very grateful at this point. As I continued eating, Ms. Lisa brought over a paper bag filled with several takeout boxes, explaining again that she was worried we wouldn't be able to enjoy breakfast properly, so she packed some fruit, pastries, and drinks for us to eat on the road. After expressing my thanks, Ms. Lisa's thoughtful actions weren't over yet! A little while later, she brought another plate of beef ribs, saying that the lunch buffet was also ready and invited us to try some. Seriously, as a big foodie, you are the kindest angel of the F&B department!!!
Returning to our room, we encountered housekeeping staff. Even though we said we still had bottled water, they proactively replenished several bottles, mentioning that Shenyang is dry and we should stay hydrated.
The elevator was a bit tricky, but it offered great privacy. It was a weekday in November, the low season, but the front desk didn't offer an upgrade, though they did give us a small lion plushie. The executive lounge was decent, not as abundant as advertised online, but I'm not sure if that's because it was a weekday. The gym is large, and the pool facilities are excellent.
Show more