Explore Guest Reviews of Hotels in Shanghai

Mercure Shanghai Yu Garden On the Bund
4.8/52749 Reviews
Yu Garden Area
Room is clean and well maintained and is in good size. Free minibar drinks during stays. Can choose latex or buckwheat pillows. Location is quite near to Yu Garden. Hotel also provides free Shuttle service to nearby MRT Stations, Yu Garden, The Bund, XiTiandi and few others nearby locations.
Bvlgari Hotel Shanghai
4.7/51306 Reviews
The North Bund Area
Bvlgari Unable to travel over the festive season, I decided to treat myself to a few days in a local hotel. What other choice was there, other than the Bvlgari? Prior to my arrival I received a call from the hotel. They confirmed my arrival time, made dinner reservations for me, added me to WeChat and offered me any other help that I required. Upon arrival I was greeted by Eva. She checked me in and immediately offered me a late check out time of 14:00. This was extended further on the final day to 16:00. Fantastic! More time to relax by the pool and in the sauna. Having checked me in, Eva gave me a tour of the property. The Bvlgari is stunning!From the stylish restoration of the Chamber of Commerce building to the sleek, modern interior of the main building. The Bvlgari is located in an excellent position by Suzhou Creek. It offers dazzling views of Lujiazui , the Huangpu River and the rear of The Bund. Perhaps one of the best views in the city. Of course, the room was magnificent. Huge TV, super comfortable bed, walk-in wardrobe and a wide selection of drinks and snacks, most of which were complimentary. I especially thought the pillow mist was a nice touch. In addition to the welcome snacks, Eva brought me a desert from their little cabin outside. A delicious Italian, vanilla donut- like desert. Good job I didn’t have lunch that day. I dined at both the Italian and Chinese restaurants. Both of which offer amazing food. The Italian presents simplistic fare with the emphasis on fresh ingredients. The vegetable broth and specialty bread is to die for. The Chinese restaurant offers high quality Cantonese food and an alternative wine selection to that in the main building. The sommelier suggested a great wine pairing for the meal and also provided a complimentary glass of champagne and a coffee liqueur before escorting back to the hotel. Le Mer products are used in the spa! Yes, this is fantastic. My therapist, Daisy, had me in the state of being between consciousness and unconsciousness many times during the course of my treatment. Just what I was looking for. The staff at the Bvlgari are excellent. Young, professional and obviously well trained, evident through their subject knowledge and warm hearted service. All the staff consistently addressed me by name and ensured that my stay was perfect. Whilst at the bar, one of the girls presumed I was asking for the bill, when actually I was asking for another drink. I left to visit the WC and returned to find a note apologizing for her misunderstanding of English accompanying a complimentary desert with my drink. That was amazing! Thank you, Elsker. It’s often the small things that make a difference. Whilst walking to my room one of the room attendants was vacuuming the carpet. She abruptly stopped and waited for me to pass. Whilst at the pool, I headed towards the jacuzzi. Some of the staff appeared to be fixing or checking something, but they swiftly disappeared as I emerged. Upon checkout, Eva was waiting for me with a gift bag containing chocolates. This was in addition to the luggage tags and toiletries that were gifted by the turn down service the previous night. Eva called me a car to take me home. Whilst I waited she filled my gift bag with sweets from the huge jars of confectionery in the lobby. As the doorman approached to let me know my car had arrived, he also presented a small gift of Bvlgari toiletry products. What an amazing experience.! Truly remarkable. I will definitely return and I’ll be adding locations in Paris, London, Bali and Milan to my list of places to visit. Thank you to the entire Bvlgari team. From those excellent customer facing members of staff to those who are behind the scenes and make things run so well. You all do a fantastic job and I wish you all the greatest success on the future. If you get a chance, visit the Bvlgari.
Shanghai Mia Hotel (Shaanxi South Road)
4.7/51765 Reviews
Hengshan Road Area
This Hotel is welcoming for all kind of guests. The staff is very friendly and does their best to be of support. English is challenging but getting better and better. I’m thankful for the great service. Location in French Concession will be a perfect starting point to discover the city.
Hotel Equatorial Shanghai
4.5/54631 Reviews
Jing'an District/West Nanjing Road
We had a wonderful stay here at Hotel Equatorial Shanghai. Hotel is easily accessible from Jing'an temple metro station. The beautiful Jing'an Sculpture park is very close. Great location in a beautiful area for shopping and food or for leisurely walking . We found many great restaurants in the nearby area. And being so close to the subway puts the entire city at your doorstep. Hotel rooms are of a classic design. Solid walls ensured great sleep with no disturbances. Beds were very comfortable. Hotel staff are enthusiastic and very helpful when we had questions. A special recognition and thanks to the master chefs and staff in the kitchen. The breakfast buffet here is amazing and not to be missed! Everyday was delicious. Highly recommend! (and keep an eye out for the hotel robot that you will see gliding around and even taking the elevators!) :-)
Elegant Hotel Shanghai Bund
4.5/54842 Reviews
The North Bund Area
We stayed in the most expensive room in the hotel (rooftop suite with the bathtub). It wasn't terrible, but it wasn't great either - it's pretty worn in parts. The were strange stains all over the walls (it looked like someone had been fighting and throwing drinks at each other, or kicking a dirty football against the walls), and the bottom of the sofas and chairs pretty dirty too (most of these could be cleaned with a deep clean) and much of the furniture was worn with scuffs. It looks like the guests that stayed there recently just had their feet all over the sofas and stuff. The shower head doesn't move which would make it hard to shower if you wanted to wash your hair. Breakfast was very Chinese style but it looked good (we weren't hungry though and just grabbed a coffee). The mini bar was basic but there was lots of bottled water available. There was old water in a milk jug too, which made me feel like it hand' t been cleaned properly. We also had to give the bath a good clean ourselves before we used it as it hadn't been cleaned properly (there were some black grease marks on the bath which only build up over time of not being cleaned well). We cleaned this off ourselves before using it and gave the whole bath a good scrub with soap. I grew up with horses so I'm by no means a germaphobe, but it was grubby even by my standards. It wasn't disgusting, but not what I'd expect at this price point. The staff were mostly friendly however we acted like we didn't know Chinese to see how they acted and they were a little impolite at times (just a little, but this is kind of common in China). As an example, we asked for some champagne glasses and in Chinese one girl said to the other 'I don't know where the champagne glasses are, just give them wine glasses'. It's small, and champagne glasses did turn up in the end, but the tone was almost irritated and it felt a little rude in context. Is it rude if they think you can't understand? I don't know! We also had to request hair and toothbrushes as they weren't in the room. I feel a little petty writing it, but at 3000 RMB per night I would expect a pretty seamless, high end experience. We had a great time, but the room needs a little TLC and a good clean.
Shanghai Yiqinyuan Resort
4.6/51582 Reviews
Chongming Island, Changxing Island, Hengsha Island
I love Yiqinyuan for the calm and peaceful forest, I walked by myself during the last day and if you do visit, try to do it without any gadget. Just bring your keycard. Walk through the tall trees, hear the birds, feel the sun and inhale fresh air. It is very sad that I have a non-refundable ticket that made me not enjoy the accomodation I booked. Since it was the coldest day of the year they decided to move all guests who stays in the container van rooms to their building rooms. To move In their main building I need to add more payment and we were relocated to building 5. It was also an advantage since the Foresta Cafe was there and the playroom (not so much in there but still worth the visit). However, the room we were in was so dusty, the aircon was blowing some dusty air and the carpet was so dirty. It ruined the whole trip and even of they were able to change the beddings and vacuum the carpet it was still tickling our noses. We were really looking forward to a nice Chris**as trip but yeah. I booked 3 nights because we really love the place. 😭 The next day I asked again to be moved to a different room, they said they were fully booked but alas there was an available room next to us. The first room was so inconvenient because whenever we turn the lights off the WIFI also goes off. The fridge was not working well, the temperature outside was much better. The second room was better than the first room but the exhaust fan wasn't working. The breakfast was only located in the main restaurant which was 15 mins (waiting for the electric car) away from our building. It was a race to get to breakfast and the seating was not enough to be near the buffet. Time is running and you have Marathon between your table and the buffet table. Food was great though they alternate between the dates. Dinner was also good and had great service but not so much choice of small dished for a small family. Local food at it's best! La Foresta Cafe was interesting. They helped us keep our Chris**as pies in their fridge. The only way to order was via the QR on the table but the catch was you have to pay right away for your order to go through which waa different from the main restaurant. So there we were waiting for our food but they didn't really get through and had to end up sitting and waiting for an hour. The next day it took 30 mins. for the food to come. The taste was good serving was big, can share. The electric cars were very prompt and the drivers were very kind and polite. The food again was really yummy! The staff were friendly too. You can buy swan/duck feed at 5rmb/2 packs at the coffee shop at the reception. They were giving away eyemask and heatpacks. The bottles water was also free. The snack at the room was cheaper than the vending machine. It is far from the town so make sure you have what you need before heading to the resort. They have hangers and iron in every room at building 5 where we stayed. Not a lot of English speaking staff so bring some Mandarin phrases or get ready with a translator APP. After a long mixed review I just wish that the resort informed us ahead that the accomodation will not be available and made an option for rebooking or ensure better accomodation it was really a hassle.
The Senz Hotel & SPA
4.8/51678 Reviews
Hongqiao Airport/National Exhibition and Convention Center
We are a family of four with 2 kids. For us adults, it's been a while since we had a spa experience and The Senz reminded us how relaxing it is. Our kids enjoyed the swimming pool, it was big and clean. The food choices are all yummy. All the staff, especially the Filipino staff are all accommodating and very gracious. Overall, it's a staycation worth visiting again very soon.
Radisson Blu Hotel Shanghai New World
4.5/54226 Reviews
People's Square Area
Our stay at the Radisson Blu was so disappointing that we both made notes but have waited to post the review so that some of the frustration could subside. We’ve stayed at the Radisson multiple times as it’s been our hotel of choice for business and pleasure for many (15+) years. This stay was specifically for business. Upon check-in we were told that our room had no window, even for almost 900 CNY that we paid on Trip. And that payment was only a guarantee. Fine. So, we agreed to pay an additional 100 CNY to have a window. Then, we were also told that we needed to pay (WeChat) 1500 CNY and that would include the cost of the room rate and the deposit. No sincere explanation or apology by the person at the check-in counter, just a lot of uncomfortable laughing and “pay now, pay now.” We felt like we were being cheated even though this was normal policy. To be fair, the room given had an amazing view. We were very satisfied and had begun to think the worst was behind us. We ordered room service that included wonton (dumplings) soup, a classic Caesar salad, and a margherita pizza. The wonton soup was great, but the margherita pizza was barely passable, and the classic Caesar salad was an abomination. Hands down, it was the worst Caesar salad we had ever had. Tiny bacon bits, smelly yellow oil, and old lettuce. We ate two bites and quickly placed it outside in the hallway where it sat until 10:00am the next day. Note: you can only order premium (expensive) bottled water and we were told that they couldn’t give us any more “regular” bottled water even if we said we’d pay for it. At night, the staff at the fitness center acted as if we were disturbing them when we asked basic questions. A total lack of hospitality that should be on display at a 5-star hotel. We really began to dislike our experience at this point because it became quite evident that nobody really cared. To again be fair, however, the male staff who was on duty in the next morning, was sincere and polite. A welcoming contrast from the evening before. But then at brunch, the three young men who were running the egg and omelet station were horribly loud and rude. Like everything was a big joke to them – and it got to the point where we just walked away even after we had tried to order. After brunch, probably the biggest disappointment was that we found out that the Business Center was closed. We had scheduled an important meeting at the hotel and needed to print and prepare some items. We were told that we could only print if we emailed the documents to a hotel email. This was not going to happen so we created a little fuss and a polite manager suddenly appeared and handled everything. That was nice. But the damage was done. After this situation, we made the decision that this would be our last time staying at the Radisson. Lastly, after more than 24 hours, the guarantee was only refunded after we called and spoke to a customer service representative at Trip who was very helpful.
Huahui Hotel
4.1/558 Reviews
Hongqiao Airport/National Exhibition and Convention Center
Convenient transportation, good location, good service, good boss, clean and complete facilities
Shanghai Hotel. Miss Yang's Garden
4.7/5815 Reviews
Pudong International Airport Area
Facilities and room: Moonlo truly lives up to its name to being one of the most instagrammable hotel. The ambiance is as depicted on the site. The tea layout probably came about as the lady boss came from the tea industry before venturing into the hospitality industry. The entire ground is clean and nice. The bed is comfortable. The pillows are nice (One more spongy, one more puffy) Downside is the lighting. There is a switch in the room that shut all lights off to complete darkness. So it might be too dark for some (like the elderly and some children) while too bright for some (like myself ). Would be a plus if they could install some night lights. Being a foreigner, I’m not quite sure how the TV works but it seems there is no signal for the local TV but some episodes on the app based system… so regarding in room entertainment, you might want to consider other options. Service: Throughout my two nights staying at the hotel, the friendliest person would be the lady boss, Miss Yang, who is always there to greet you and meet your needs in the morning. She also recommended some of the must try rides for Disney when we told her we are heading there. The other person that I felt was warm enough to make me feel welcomed yet not too much such that I get deterred (I tend to get deterred if a stranger is too welcoming) was the male reception staff who also drove us back from Disney in the hotel car. (Sorry I didn’t get his name) Breakfast was sumptuous and delicious. The wantons are the best and is a must try. The fried noodles (thin kway teow - based on a Singaporean experience) was nice. And I also enjoyed the cakes made for day 2’s breakfast. Location: The hotel is located in a small neighbourhood, a part of a mini mall, with supermarkets nearby ( buy your raincoats there before playing the rapids in Disney). You can also find Lawson , Watson and Starbucks in walking distance. There are also eateries around of different price ranges. Burger King is immediately outside the hotel. Otherwise you can also call for delivery if you’re just too tired to get out. The staff will let the delivery man deliver the food to the room based on your request. It’s an ideal location for Disney if you are looking for a cost saving hotel. Others: When I first booked the place, I didn’t include breakfast/ booked only the room. For that package, they do not offer shuttle to Disney or airport. Based on my understanding ( if I didn’t get the staff wrong) the shuttle to and fro would cost CNY50. Thankfully I do have the option to change to the option with breakfast as I have not past the modification allowance in the the app booking so I changed my package and got the shuttle rides for free ( included).

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Local Travel Info

Number of Hotels30,619
Number of Reviews3,413,513
Average Price (Weekdays)THB 3,394
Average Price (Weekends)THB 3,651