DDhanushka WanasingheI recently had the pleasure of staying at this wonderful location and I must say, it was a nice place with outstanding scenery. If you enjoy a mountainous vibe, this is definitely one of the best spots to visit. The food was quite good, and the garden was absolutely beautiful. I especially appreciated Mr. Yoga, who guided us through the gardens and provided excellent support. One thing to keep in mind is that there are no elevators (only stairs). We stayed on the third floor and while the view was lovely, we did encounter some mosquitoes inside the room.
GGuest UserThe owners and employees at this hotel are so, so lovely.
Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source.
The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue.
Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat.
The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross).
The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up.
The bed was massive and comfortable with air conditioning and a fan so sleep was good.
Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location.
Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!
AaiwasukiThe hotel room was incredibly spacious, and it even had a heater, which we didn't end up needing, but the staff kindly explained how to use it. Dinner was a buffet with a great variety of food, and it all tasted delicious. The hotel also boasts an indoor swimming pool and a gym. Its central location in Nuwara Eliya is a definite plus.
DDunnoGoWhere.SGThank you for the upgrade to the room with a balcony, and I absolutely love the huge bathroom. Thank you for the friendly service staff who answered my every query.
Waking up to the quiet of Kandy Lake before the rest of the city wakes was a really peaceful feeling and I really enjoyed just standing on tje balcony soaking in the sights.
Loving the wide breakfast spread too, ranging from local fare to continental selection. I was spoilt for choice and my tummy really loved the chicken curry & daal. Thank you.
CCharlesxxxxxBawa's design speaks for itself.
However, the service during peak season was an absolute disaster.
1. Check-in was very brief with no introduction to the hotel's activities.
2. Vanishing Front Desk: On day 1, my requests for water and cleaning during the day were ignored. At night, I called 10 times with no answer. Eventually, someone picked up after I pressed the emergency button twice. The next day, my request for slippers was also ignored. There were no bathrobes in the room.
3. At 12 PM, I received a call reminding me to check out and offering assistance with luggage transport. After I confirmed, I waited in my room for 15 minutes to no avail and ended up having to drag my own luggage.
For a renowned luxury hotel, the service was truly disastrous.
11878076****This hotel is one of the best in the area, and they even offer breakfast and dinner, which we unfortunately didn't know about beforehand. The breakfast was plentiful, the mountain views were stunning, and it's not far from Kandy. Overall, a very comfortable stay.
GGuest UserI absolutely loved this hotel! The location was great, and the views were nice. I only wish I could have stayed longer to enjoy more of the peaceful atmosphere.
My room was cozy and relaxing, and I especially loved the bathtub which was perfect for unwinding after a long day. The infinity pool was another highlight with gorgeous ocean views, though it was a bit on the cool side. I do wish it had been heated, but it was still a beautiful spot to relax. Room service was great too! Good selection and reasonably priced for a hotel.
Cons:
On my last day, I treated myself to a 90-minute aromatherapy massage at the spa. Unfortunately, I’d rate the spa a 5/10. Living in Thailand has definitely spoiled me with incredible massages, so I admit my standards are high! Still, I think the spa could use a bit of a refresh. The rooms smelled a bit old and weren’t very visually appealing. It was also quite cold during the body scrub and massage, which made it hard to fully relax.
Breakfast was okay, but I wish there were more Western-style options available.
Overall, I’d definitely stay here again. Everything about the hotel itself was lovely, I’d just skip the spa next time!
GGuest UserThe room looked clean and big, but it smelled very bad, and the air conditioner was very powerful! The buffet at our own expense was really great, and the price was not expensive. The food was better than in China!
AAisitawayeshihouA three- and two-story villa has two bedrooms, and the third will be locked. The room is OK for local consumption. Breakfast in the morning, it is white rice breakfast, not curry, fresh food, OK
The surrounding environment is very good, wake you up in the morning by wild peacocks
The disadvantage is that the hot water in the bath is very short, and the water is cold before one person finishes washing.
GGuest UserOur experience at the hotel was truly exceptional, especially thanks to the outstanding service. The staff went above and beyond to make us feel welcome and taken care of throughout our stay.
The food was very good, with very generous portions — you definitely won’t go hungry here! We also really enjoyed the various tea-related activities offered by the hotel, which added a unique and authentic touch to the experience. TCL train experience (price at 100usd person) was good.p
That said, the rooms feel quite dated and could benefit from a renovation. While they were clean and comfortable, a refresh would bring the overall experience to the next level. Also, keep in mind that there is no swimming pool on-site.
We’d recommend staying one or two nights — it’s enough time to enjoy everything the hotel has to offer without feeling like you’re missing out.
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