Dream Cliff Mountain Resort

"Amazing place with a view that is truly stunning."

Area 4 Eco Cubes

"I had a very unpleasant experience at the restaurant. First, I found hair in the food, as in the photo,and when I reported it, the staff did nothing — no apology or solution was offered. On top of that, a waiter opened my car door to say thank you but,without knocking and then slammed it shut, which was completely inappropriate and disrespectful. This shows a serious lack of hygiene, professionalism, and first day. i requested just fried veg and rice for the breakfast cuz i cant eat gluten and dairy.But even though my room is breakfast included,when i check out they said it was chargable.They didn't inform me while i order. For the first night no water bottle in the room.The shower head is terrible and hot water is not working.i have to wait for the breakfast more than 30 mins on the first day,Even though the room is nice, i cannot recommend for this place."

Dolape Budget

"This was the worse stay I ever had in my life. I ended up in Daria and puking. The kitchen was a mess and the food was really bad. Nobody should ever go to this place. And the place is not as in the picture. They charge a really high rate but they don’t even responsible for what they charge for. They don’t even change the bed covers or replace towels."

Wild Resort Ella

"Fantastic location, the views are stunning! The guys there are so lovely, very helpful nothing is too much trouble. They also make a gorgeous breakfast! The main part of Ella is just a short tuk tuk ride. We were sad to leave here and would happily have stayed for longer."

Lilara Hills - Diyatalawa

"The hotel is nestled in the mountains, with a beautiful environment and a large terrace. The owners are a very kind couple, and the breakfast is plentiful, with delicious black tea. There are many photo opportunities around the hotel; I even captured the starry sky, the Milky Way, and fireflies from the terrace. It's incredibly good value for money and highly recommended."

Clio Ella Resort

"We made a booking in 2020 and paid a Rs 21600 advance. But then the hotel closed possibly due to Covid and renovations and they were closed for a long time. After they opened, we tried to contact them in all ways possible (telephone call, SMS, email, WhatsApp) to get a refund (as it was not our fault that the hotel couldn't honor the booking), and this went on for months. They would say they would check and get back but never did. Obviously, as we don't go to Ella that often, we just left it at that and waited to hear from them. We did send an occasional reminder though. Now, as we got a chance to go to Ella, we asked if they could let us use that advance. I got very blunt and rude replies saying that as the managing company has changed they can't do anything. Didn't even try to contact the previous company to see the possibility of getting our money back. Didn't even try to see this issue from the customer's perspective. Are customers responsible for management company changes? Don't they inherit the accounts from the previous company? Aren't they bound to honor bookings made by the previous people? Shouldn't they at least try to see from the customer's side and have the decency to send courteous replies? This was the last rude reply I got on WhatsApp "It's our responsibility to pay you which you made payment to another company 2020? You have to solve the issue at the same time. We are sorry and we can not do anything with your payment. Pls don't text us regarding this anymore". The company name seems to be Ravana Valley Pvt Ltd. Be very weary of properties managed by them. Be very careful when booking this hotel."

Wishing Tree Boutique Resort Haputale

Ella Dream Mount

"Ella is a beautiful town and it’s hard to have a bad view from any hotel this one didn’t disappoint the views were lovely. We paid quite a lot for Ella so we got one of their upgraded rooms which was great but the positives finish there. The staff were very welcoming initially until they realised we had a few issues, then they became argumentative and unprofessional. The location is far away from Ella town up a very small road that our taxi had problems finding, You do need a car or a tuktuk to get in and out of town this was disappointing as I had plans to walk everywhere whilst we were there. There is almost no internet (not even 1 Mbps) absolutely impossible to do anything other than a sketchy what’s app message. The staff told me this was normal for Ella however the next hotel in Ella that we stayed had 10 mbs !."

Dinaro Guest

"Really good place"

Ollie Resort

"Ollie Resort is not a resort, and the photos available online, although authentic, do not show everything and do not reflect the reality of the place. The photos are taken at specific angles. Upon our arrival, we discovered a dirty and poorly maintained room, which is unacceptable. The gentleman at the reception does his best to manage everything, but it is clear that it is not his job. He doesn't speak English well, which makes communication even more difficult. Hotel not accessible by car. I recommend that you be wary of photos because they are misleading and do not show the real state of the premises or the surroundings. Ollie resort is not what we see in the photos. A great disappointment for a stay that does not correspond at all to expectations."

Ella Red Rock

"The hotel is beautifully located and you have a breathtaking view from the room! The staff are extremely friendly and always look after the well-being of their guests. The food was also very delicious. The hotel cannot be reached by car due to the gravel road, but that is not a problem as you can leave the car in a parking lot and the shuttle is already waiting for you when you arrive. I had an upset stomach when we arrived, and when the staff found out, they immediately gave me a tea for the flu! Very attentive:) This hotel and Ella are my favorites of my Sri Lanka trip and I would love to return again."

Awesome Place Hotel

"A beautiful location. Peaceful and serene overlooking the mountains. The place lacked some amenities like a reliable and stable Internet connection so doing work should not be on the cards. The service by Sri was outstanding and he did all possible to ensure we had a lovely stay. My family of 5 had the whole place to ourselves. Food was good and prepared in a manner that was not too hot and spicy."