"The service is absolutely amazing and I love it, I will always recommend them. I will request all the relatives to come here. The use of staff was once very good. The service was excellent I am very proud to have received the service from their tree. I would really recommend them as always."

"Positive - Hotel was amazing, I called it an Oasis. The grounds are beautifully manicured and the wildlife within it is breathtaking. The room was spotless and the cleaning staff came every day and thoroughly cleaned everything. The pool bar staff and entertainments staff were great and couldn't do enough for you. The food was good and with lots of choice for every palet. Don't expect processed english food like chicken nuggets though. All food is prepped using fresh ingredients. if your looking for a relaxing winter/spring break this is perfect. Negative - Restaurant waiting staff.....DO NOT tell them you are alone, one in particular would not leave me alone, he hounded me to be a guide to sightsee he was a pain and got to the stage were I would leave as soon as I'd eaten. He ruined the experience, even when I told him I didn't want to go out. As soon as you get off the plane you will be hounded for money. $20 to get in per person, $20 to get out. You can give them £s or Euros as well. Even the bus driver wanted money to put the bag on the bus. Hotel staff do take bags off you when you arrive. don't be nervous, they don't demand money. Payment cards are virtually useless, although there is a cash machine within the hotel grounds. Do not go outside the hotel grounds unless you are ready to be bombarded by people trying to sell you everything, even on the beach. If it hadn't been for that 1 restaurent waiting staff member I would consider going again for a break. It was a beautiful hotel with 99.9% amazing staff."

"The staff is extremely nice and helpful with everything. Next time I would not book the single room but opt for a more luxurious type. But since the place is nice and everybody was helpful it was all well."

"Nice hotel and lovely staff. Needs a little tender loving care to bring it up to excellent."