"Rooms were not cleaned. We had to supervise what needed to be cleaned. Instead of relaxing we were shifting rooms and that also weren't clean."

"Kasauli exotica amazing hospitality, amazing food , food was too good, staff behaviour polite, near to kasauli main market mall road"

"Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of resort. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future."

"Amazing stay rooms was so clean view from room is awesome food and service is excellent staff is so polite"

"Room,food, services, location, view, staff,all amazing. I am highly recommended this property. Thanks to Mr. Adarsh from hotel team. Hello is nice guy."

"We went for a family trip and came back with a lot of memories. The stay was really comfortable and happening. The property is amazing and very neat and clean . We have stayed at other properties but this one had a really good staff and amazing service . Loved the food and their hospitality. Mr vishal gave us good suggestions to make our trip more fun ,loved his company. Mr himashu , mr mukesh and mr. Himanshu sharma and other staff too really took good care of us . 100% worth your penny"

"We arrived late night, but room was ready. You can see birds view from room and balcony. Meals were good taste."

"The restaurant was great. Good food preparation customised as per dietary requirements specially taken care of by Mr Vikrant and Mr Hemraj. The property is located in an area that is just on the road but yet remains silent ans surrounded by trees."

"We stayed at Hotel Willow Banks for 3 nights and honestly, the biggest win is the location — right on Mall Road. You can just step out and you’re in the middle of everything, yet the hotel itself feels peaceful once you’re inside. Our room was spacious with a lovely valley view — waking up to that was a highlight of the trip. The room had all the essentials and was quite comfortable, especially with the heaters working well in the cold weather. We tried breakfast as well as dinner at Eighteen71 and everything was fresh and well prepared. What stood out most was the staff — very warm, polite, and always ready to help, whether it was arranging a porter from the lift or guiding us for local sightseeing. Overall, a great mix of location, comfort, and hospitality. Would definitely stay here again when in Shimla."