"Convenient location and courteous staff. Breakfast was sensational. In-room facilities were functional and the amenities were adequate."

"The experience was amazing, the place is clean and comfy and Cristian was a great manager. Top Top! We will make it an annual getaway!"

"There’s no way this hotel can be 4 star - where’s the hotel inspector? Very misled by the listing details - for example reference to spa & fitness centre - simply not true. The hot tubs & 3 pieces of equipment available to use for exercise at best could be described as domestic style/ home gym (but this is still stretching the truth). There is no food available out of the strict breakfast times & of an evening it’s frozen pizza reheated. At 4 star level it’s not unreasonable to expect high end breakfast options - not over ripe bananas taken out day after day & hot dog sausages cut up - please! The only Spa option was massage by local provider By Kalma on set days. Suite itself was ok save for the tiniest ensuite possible & kitchenette locked & only available at additional surcharge of 10€ daily… Shuttle bus availability also misleading - a small battered camper van available during 8am - 5pm (collection at agreed meeting points …) my disappointment matched with anger that this hotel can deceive the public like this. Charging for water another gross insult. Water & complimentary snacks are commonly available in hotels even with less star rating than this place. The owners should be ashamed of themselves, such cheapskates!"

"We went to work in the area, and after the blackout on April 28th, we couldn't enter the country. We couldn't call them, but we entered a day later and they honored our reservation. Thank you!"

"Loved this place - the setting is amazing yet still convenient to everything, and the rooms were great. THey're rustic, but yet in a great way. Very spacious, comfortable and well done. And the people there were amazing - so helpful, friendly, and incredibly welcoming. Breakfasts were great too as were snacks or drinks during the day if you needed anything. It's also super convenient to some great hiking and biking."

"We stayed during new years. We had a Wonderfull stay at the hotel. Perfect for families and even our dog was allowed to stay. One downside was that the hotel organized a special NYE dinner (for €200 per person!) and that basically every other restaurant in town was booked or closed. For us this was a last minute trip, so we weren't able to make any reservations anywhere. The staff tried to offer some options, which was very friendly - but we ended up not eating anything and sending the kids to bed with a bowl of yogurt. In my opinion, it's weird that the hotel leaves their guests like this. We already pay a premium to stay here during the holiday week. They could have at least offered some simple meal / snack/ drink option in one of the rooms. There were more guests eating gas station food in the basement.. quite sad for New Year's Eve."

"Avoid Hotel Bonavida – Terrible Service, Zero Care for Guests (Especially Families!) My recent experience with Hotel Bonavida in Andorra was an absolute disaster. If you're considering booking here, think twice—this hotel's payment system is broken, their customer service is non-existent, and they have no concern for their guests, even families with small children. I booked a confirmed reservation through an online booking site for my family, including a small child. Then, out of nowhere, I started receiving repeated emails demanding that I update my card details. I followed their instructions, updated my card multiple times, and each time, the system confirmed the update as successful. Yet, I kept receiving the same demand to update my payment details. When I called the hotel, Candela (a staff member) provided no solutions whatsoever—she simply repeated that they needed to "run the card." I explained that modern banking security requires a PIN or app approval and that my card could not be charged without it. Instead of offering an alternative solution, she refused to help and just kept repeating the same failed process. I even tried a different debit card, which was also confirmed as successfully updated, yet the same issue persisted. I called the hotel multiple times, but no one answered. Then, without warning, I received an email saying my reservation was automatically canceled due to "invalid payment," despite all confirmations that my card had been updated successfully. The reality of staying at Hotel Bonavida: If you're traveling with a family and small children, do not trust this hotel! You could arrive only to find out they canceled your stay with no warning. The hotel does not answer calls when you need help. The staff offers no solutions and is unwilling to assist when their payment system fails. Their flawed payment system cancels confirmed bookings, even when the card is valid and successfully updated. No apology, no assistance, nothing. We were left at the last minute, in the evening, scrambling to find another hotel for our family. We spent over 20 hours trying to fix this issue, updating cards, calling the hotel, emailing, and troubleshooting—only to be left with no reservation. This was not a misunderstanding—it was systemic incompetence and complete disregard for guest experience. When traveling with a family, especially small children, reliability is key. This hotel is anything but reliable. Avoid Hotel Bonavida at all costs! There are plenty of hotels in Andorra that actually value their guests—this is not one of them."

"Excellent recommended location, cleaning (there was some powder when allergic we notice it more). We had some communication problem but everything was great. We'll be safe. Thanks Catalina for everything."

"Great cozy apartment in a wonderful place!"