Summit Capitólio Hotel

"Dear Sir/Madam, I would like to report a summary of the irregularities that occurred during my stay at the Escarpa do Lago hotel, which began on January 11, 2026. During this period, I personally requested repairs to the air conditioning and the room door lock twice at reception. However, no staff member came to carry out the repairs. Regarding room service, we left the unit for cleaning, but upon our return, the room had not been cleaned. On another occasion, cleaning was carried out, but the towels and bed linen were not changed, contrary to what I had been previously informed. The maintenance of common areas was also deficient, with overflowing external trash cans that were not collected. I emphasize that the bed linen was only changed on the penultimate day of our checkout. Note: One of the towels provided for bathing had the following writing on it (Glass Cleaning). This could cause illnesses due to the towel being used with chemical products, creating an unsanitary environment. Regarding the facilities, I noticed that the room did not have the chair shown in the promotional photos. The chairs available are old, dirty, and located outside the rooms. Furthermore, basic items such as glasses, soap, and shampoo are missing. Regarding hygiene and service in the restaurant, I witnessed animal feces at the entrance, forcing guests to detour to access the area. There was also a lack of punctuality in the breakfast service, with food being removed prematurely before the established time. On several occasions, the manager, Soray, referred to us as "The problem guests." It is clear that we did not have the best accommodation, much less the best service. Given the above, I express my dissatisfaction with the lack of support, hygiene, and facilities provided. Below I include some articles and jurisprudence to address this matter without further delay. 1. Consumer Protection Code — Law No. 8.078/1990 (CDC) The CDC is the main legal basis for protecting guests against failures in the provision of services. Some relevant provisions: Article 6 — Basic consumer rights: right to adequate and clear information about services; protection against abusive practices and clauses; effective redress for damages. Services and Information in Brazil Article 14 — Liability for the service: the supplier (e.g., hotel) is objectively liable for failures in the provision of the service, regardless of fault — it is sufficient to demonstrate that the service was defective."

Escarpas Eco Village

"We love the experience during the period we stay in the hostel! We took our pets and we were very welcome. The hospitality was amazing and we felt willing since arrival. The room with air-conditioned swimming pool was a great differential, and the view is simply beautiful. The breakfast was very good, with a highlight for the kitchen team, who prepares eggs at the time, ensuring they are always fresh and hot. I would just like to suggest more drinks for pets in common areas. This did not overtake our experience, because we took the pots of our dogs, but it would be a very welcome extra care. We should also like to praise the care of the entire team, always very requesting, careful and welcome. We recommend the hostel and certainly want to return. Whoever has the opportunity to meet, it is worth it! Thank you for providing us with such a special experience."

Pousada Suítes do Lago

Obbá Coema Village Hotel

"Stay quiet in a place made to rest, great breakfast, simple dinner with quite variety and very tasty , great bedrooms excellent shower beds that over time is good to exchange!"

Balneário do Lago Hotel

Pousada Capitólio

"We like hosting! Great room, very clean bed and bath towels and super white. Fruit coffee very good! Pro lake view, the pool is wonderful to see the sunset ... I recommend! WLAN very good. It's a pity not to have a channel by signing."

Pousada Flores de ipê