Anonymous User
December 11, 2024
In this fast-paced era, online hotel booking has become a daily routine. This time, I stayed in your hotel and was particularly unforgettable for the service of a room attendant Zhao Jing.
I left important documents in the room because of my busy work. At that time, I was on my way back and was very anxious. After contacting the hotel, the waiter responded quickly, not only helping me find the documents, but also express them to me as soon as possible.
During the check-in communication, I learned that in the face of various needs of online guests, the waiter will understand the guests' living habits and requirements in order to provide personalized services. Whether it is preparing convenient breakfast for guests who go out early and return late, or providing intimate children's products for families with children, they are all considered carefully and meticulously. Seeing that there was cold medicine on my table, he specially boiled water before coming back and wrote a warm reminder (forgot to take a photo)
The high-quality service of this waiter not only reflects the personal professionalism, but also reflects the hotel's attention and care for online guests. I believe that with such team efforts, the hotel will definitely attract more guests. I look forward to experiencing such thoughtful service next time I stay.
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