"Leonardo hotel are a fantastic chain throughout the UK. We stayed with them in East Croydon for an event happening in Crystal Palace. This location couldn’t have better located! Very close to main transport links, the hotel is very premium feeling and extremely clean, staff are very welcoming and helped with any enquiries. For the excellent price point this is a must stay for anyone looking to travel for work, events or other."

"I'm only pressing medium as I stayed in this hotel YEARS ago,it was ok but a bit worn. Arrangement prev'ly was leaving my car parked for 4-5 days but needed to be at airport at crack of dawn and caught their 4am shuttle. Needed same thing when I booked this time, needed their shuttle. Messaged them along with booking, qouted when I needed to be at LGW early, they failed to tell me the shuttle no longer existed. Duh. Only way to access place was by taxi, I loathe taxis and was quoted an excessive fare more than room cost! Disgusted. Even if I'd parked there how was I to get to airport??? No mention anywhere in booking pages. Total ******. Don't they read messages?? Certainly going to claim refund."

"Great facilities, swimming pool included in stay. Staff were very helpful."

"The place is 5 minutes away from train station, the service is good but they don't provide room cleaning"

"The grounds were great and very relaxing. Staff were helpful and polite. However the cleanliness could be improved, room smelled like carpets that had not been cleaned for a long time."

"Stayed in a capsule for three nights. Overall, it was a great experience and very good value for money. Pros: • the capsules are very comfortable - I was able to sleep just as well as in a hotel • very cheap for the comfort, cleanliness and location • they are also very fun and different so enjoyed the new experience • the corridors are mostly silent apart from the occasional noise of people moving around • no noise from outside the building • corridors and capsules both have good air conditioning • capsules have hooks, dimible lights, a mirror and a plug socket and USB-A and C charging ports • bathrooms are cleaned regularly • the check in and out is an easy self service on an iPad but there are also staff who can assist with this and anything else if needed (for example I got a free toothbrush as I had forgotten to bring one) - I was very impressed with the customer service overall • the lobby area has vending machines for some toiletries, snacks and drinks • there is 24/7 security at the door • the location is incredibly central and just 30 seconds from the underground - but so much of Central London is within walking distance • especially good value for solo travellers Cons: • towels are not included so you need to bring your own or pay • luggage storage is the same • the capsules have a lock on the inside but you need a padlock for the outside which is not provided (you can buy one from the vending machines in the lobby) • there is only one vertical bar per capsule to hang up a towel - you might struggle to dry wet clothes if it was rainy • there is a big room of toilet and shower cubicles - the shower cubicles have a small bench and area for changing, which gets wet when you use the shower - making changing a bit uncomfortable (perhaps installing floor-length shower curtains between the sections could help) • the local area is very touristy so you miss out on the slightly quieter London neighbourhood feel of somewhere people actually live • the area can be a bit rowdy at night • not great facilities for shaving However no hostel or hotel is going to be perfect at this price, especially in such a central part of London. I was quite skeptical of staying in this kind of accomodation, but overall I loved my stay and it was brilliant value. I will definitely be staying here again many times in the future when I am in London and I would highly recommend it. Tips for staying here: • bring your own padlock and towel • bring flip flops, sliders or sandals for the toilet and showers • women who would prefer not to share facilities with men can book women's only capsules • pack light - there isn't a lot of space for bags and large bags aren't allowed in the capsule"

"Near to the airport but still need to take bus, overall is good"

"When I booked, I thought I'd reserved a twin room, but I clearly didn't read carefully enough. Since the hotel was fully booked that night, they kindly provided an extra set of bedding, which was very helpful. The room itself was spacious. There were no disposable slippers in the room, but when we asked, the hotel staff promptly brought some up. We were pleasantly surprised and felt very welcomed when a lady at the front desk spoke to us in Chinese during check-in. We took the Thameslink to Gatwick Airport and asked for directions to the hotel along the way; it was actually quite easy to find. The hotel is located in the South Terminal, and getting to the North Terminal the next morning was convenient as well, with clear signs along the way. (I didn't take any photos of the hotel.)"