Best hotels in Douz
Explore Douz with 11 stays near iconic landmarks, luxury hotels, and top boutiques for the best shopping and dining
The Residence Douz ★★★★
"I rarely leave negative reviews, but after this experience I feel it is important to share what happened. As a regular guest of The Residence hotels, I booked several nights at The Residence Douz for a family stay and my husband’s birthday, expecting the level of service and quality usually associated with the Cenizaro group. Unfortunately, after a 7-hour drive, the reality was extremely disappointing. While the room itself was clean and comfortable, almost everything else fell far below the standards expected from a luxury hotel: * Very poor breakfast and dinner quality. * Kids Club with no activities and only one staff member present. * Broken facilities, including a damaged foosball table. * Dirty metal pool loungers without mattresses. * Unsafe umbrellas placed directly on the ground, creating a risk for children. * No service around the pool area for drinks or food. When I raised my concerns and requested to cancel the remaining nights, I was initially told it was impossible. After insisting on speaking with management, I was informed that the situation was “normal because it was not yet the season” and that pool mattresses were unavailable because they were damaged. A torn mattress was even shown to me as justification. This explanation was shocking and completely incompatible with the image of a luxury hospitality brand. Given the condition of the property and the overall experience, I decided to shorten my stay after only one night. The hotel acknowledged the issue and agreed to refund the unused nights. Amount paid: €1,280.52 Amount retained for the first night: €320.13 Refund due: €960.39 I was informed that the refund would be processed within 5 business days. Today, more than one month later, despite numerous emails, phone calls and repeated assurances that the refund has been processed, I still have not received my money. What disappoints me most is not only the condition of the hotel, but also the complete lack of follow-up and customer care afterwards. I have spent weeks chasing information, receiving promises that were never fulfilled. This experience has unfortunately damaged my trust in The Residence brand and the Cenizaro group. In fact, I cancelled a planned stay at another Residence property because I no longer felt confident in the brand’s standards or customer service. I sincerely hope the group takes this feedback seriously and resolves the refund issue without further delay."
El Mouradi Douz ★★★★
"The room is clean and tidy, with a separate wet and dry area, a beautiful environment, and a plentiful breakfast."
Accommodation near Desert a Douz ★★★
"A very unique hotel, and the owner is very welcoming."
Sahara Douz ★★★★
"No way I's this 4 star or 3, bits falling off here there and everywhere..the staff where great, the drinks where to, the food,well not much choice, the rooms clean beds and sheets...so if you want to crash, it's fine. Never left the hotel, and struggled to sleep Sorry but its the truth"
Hotel Pansy ★★★★
"We spent there the night of New Year’s Eve, we were four in two rooms both were dirty (tents). One of the tents had a broken window, smelly blankets and with holes, the bathroom was scary to say the least and lots of ant nests, there wasn’t any kind of soaps and when we asked for it they brought us two little sample of just shampoo (no body gel or hand soaps) and the only towels they gave us were two hand towels. The other one had the A.C. broken and you don’t want to know how cold it gets at night. I usually don’t write many reviews but I had to make sure that people knew what they are going to find if they decide to go there. Dinner time then came… 100€ each for a “BIG NYE DINNER” that was a cold buffet with very few choices started at 7:30, by 8:30 everything was over, with no dessert. Of course the drinks were excluded and we wanted to drink some wine to celebrate (and to not think about all the disappointments) but they ran out after we ordered 2 bottles. I guess they had a total of like 7 bottles of wine. We tried to be positive and waited for the music to start since they built a stage to dance and wait for the midnight, unfortunately there were about just 10 locals having the time of their life and at 11:40 they stopped because they had to go celebrate somewhere else apparently.. basically thrown a party for them with tourists’ money. I save you the description of the breakfast. The owner of the hotel didn’t even say happy new year when she saw us, no attention to details, very poor customer service, no working WiFi and very expensive for Tunisian standards. We truly hope you don’t choose this place for your desert experience, you don’t even realize you’re in the desert because you’re in a sort of street where everybody can easily reach with their car. It was a complete let down from the first minute to the last. The only good thing was that we stayed there only one night, sadly it was a special night, being NYE."
Real traveler reviews of Douz hotels
Douz travel info
Power Plug & Voltage
230V/Type C/E
Exchange Rate
1 USD ≈ 2.94 TND
Local Payment
Cash/Cards
Connectivity
Tunisie Telecom/Orange
Current Weather
Clear
More Douz hotel info
|
Data type |
Details |
|
Number of reviews |
210 |
|
Total properties |
11 |
|
Weekday Avg. Price |
$161 |
|
Weekend Avg. Price |
$161 |
|
Trending hotel |
The Residence Douz |
Douz hotel FAQs
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Which hotels are the best hotels to stay at in Douz?
Douz has many popular hotels. Whether you're looking for a business stay or a vacation hotel, The Residence Douz (from $138), El Mouradi Douz (from $38) and Hotel Pansy (from $75) are best choices.
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What are the best pet-friendly hotels in Douz?
Accommodation near Desert a Douz (from $37) is pet-friendly. Take your pets with you during traveling.
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What are the best hotels with a spa in Douz?
Plan a peaceful trip? Spa can be a wonderful experience when traveling. The Residence Douz (from $138) provides highly rated spa services.
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What hotels in Douz provide swimming pools?
The Residence Douz (from $138), El Mouradi Douz (from $38) and Hotel Pansy (from $75) are hotels with swimming pools. Book now and enjoy your swimming pool!
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Which hotels in Douz have the best breakfast?
The Residence Douz (from $138),El Mouradi Douz (from $38) and Hotel Pansy (from $75) offer high-quality breakfast. Enjoy your wonderful journey with delicious breakfast!
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What hotel deals are available in Douz?
Trip.com offers multiple promotions and discounts all year round for both new users and loyal customers . Please check the promotions page to see what promotions are available now on Trip.com.
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