The Serai Cottage Downtown Hotel

"Nothing much to enjoy here. An outdated hotel and requires extensive upgrading. We paid for a double king size bed only we end up with 1 queen size & 2 single size bed. Thats ok with us, but the bed condition are bad. The mattress are in bed shape, an old one causes u to sink when u lie on it 😅. The bed sheet n blanket arent so clean even stain n yellowish on it. One pillow have no pillowcase. Cleanliness is unsatisfactory. There was leftover water in the jug, possibly from a previous guest. The swimming pool are in real deal bad cond. It may not have been properly maintained for a long time. There is a broken tiles inside the pools and hurted my son feet quite bad. Hope TRIP.com can monitor this hotel and we hope the management can do somthg to upgrade this hotels. We are not asking for excessive services, but we expevt smthg that is worth the value. Thank you!"

Redang Holiday Beach Resort

"The strategic sea front view is definitely a highlight of staying at this resort, offering a serene and picturesque setting. However, there are several areas that need significant improvement. The room and amenities could be enhanced, as there was an unpleasant odor from the toilet, and overall cleanliness, including clean water, should be prioritized. The resort café was particularly disappointing and poorly managed. Many of the food and beverages listed on the menu were unavailable, and the beverages that were offered mostly came from a vending machine. Although there is an ABC and milkshake stall, it only opens at 6 PM and seems to operate at inconsistent hours. Selling cold desserts at such an odd timing seems inappropriate. Additionally, the café staff lacked customer orientation, taking orders without making eye contact and appearing more focused on their tablets than on guest service. The mini-mart was also not accommodating and opened late. The food included in the package throughout our stay was lacking in seafood, which was surprising given that we were on an island renowned for its rich seafood offerings. Including options like cuttlefish or small prawns would have greatly improved the dining experience. On a positive note, the resort's general workers deserve recognition for their attentiveness and helpfulness. Their efforts were a bright spot during our stay."

Redang Campstay A Frame