Beta Service Apartment

"I would like to share my experience staying in Apartment unit 0606 recently. While the view from the balcony was undeniably scenic and visually impressive, the overall condition of the accommodation fell significantly short of acceptable hospitality standards, and raises serious concerns regarding duty of care and implied contractual obligations under the provision of accommodation services. Upon check-in, it was evident that the unit had not been adequately cleaned or maintained. The floor was visibly dusty and dirty, to the extent that walking barefoot resulted in blackened soles, indicative of prolonged neglect. Such conditions strongly suggest a failure to meet the implied term of fitness for habitation and hygiene, as outlined under relevant consumer protection legislation. Further, glassware provided within the room was chipped, posing a potential health and safety hazard, which may be construed as negligence in maintaining a safe environment for paying guests. The toilet facility adjacent to the kitchen was in an unsanitary and unacceptable condition, further exacerbating the issue of cleanliness and hygiene. Of particular concern is the fact that the water heater was completely non-functional throughout the stay. Despite the matter being promptly reported to the maintenance team, no rectification or remedial action was taken. This constitutes a failure to act upon a service complaint within a reasonable timeframe, and may be interpreted as a breach of the implied duty to provide basic amenities. In light of the above, I respectfully urge the management to undertake immediate remedial measures to ensure that all units are thoroughly inspected and cleaned prior to occupancy, and that all facilities provided are in proper working condition."

Expo Hotel

"I travel to labuan for Labuan Sea Games and booked this hotel 1 weeks ealier for 4nights..All hotel fulls for that event only this i can book because the location mention near to kompleks sukan laut Labuan,i booked 2single bed there is no mention maximum pax..I check in on 30th April the receptionist seen there is 6 of us (4 ladies n 2 kids) but the other 2 kids is temporarialy stay until awaits for their school team arrived..on the night stays i pays for xtra bed at the morning at the counter..we only stays for night,at the morning until 6pm we at kompleks sukan..At the evening the manager told us via receptionist to upgrade bed and need to pay xtra..Why this issue isn’t mention earlier while we check in l,if their management told so I can cancel check in and get refund on that day,receptionist already seen us but there is no issue..So I check out since 1 Mei 2026 because of their management ,the hotel management promise to refund me but until now i did’nt receive the refund.This is the bad experience i have while stays in no star hotel..The hotel that more than 3star hotel never mention like this at least we are comfortable."

Hotel Seroja

"Hotel Seroja is a budget-friendly powerhouse for travelers who prioritize location and value. It recently underwent a renovation, giving the rooms a fresh, cozy feel that surprises many guests at this price point. Located within a 10-minute walk of the Financial Park and the ferry terminal, it’s exceptionally convenient for business trips or short shopping layovers. While it lacks luxury facilities like a pool or gym, it provides the essentials—reliable Wi-Fi, powerful air conditioning, and professional service—making it a very practical "home base" in the heart of Labuan."

Ayana Homestay

"very recommended"

Melati Inn

"Good fog short stay"

Pilly Holiday Home

KL Hotel

"Cleanliness and location were both excellent — the room was spotless and the hotel is very strategically located near everything we needed. However, the service was just average; staff weren’t as attentive or welcoming as expected. Unfortunately, amenities were really lacking or not well maintained, which was a big downside for our stay. Overall, a decent stay if you only need a clean room and a great location."