"Excellent location near shops and market , quiet and green around nature in beautiful small town . Clean and cozy . Nice personel and staff very helpful . They helped me to locate  laundry facilities around the corner . Best value. Recommend it highly"

"I pre-booked a 3 night stay and paid in full online, including breakfast , and checked in online prior to arrival, only to be told by the guy on the desk that I had to pay extra for breakfast! I was kept waiting at the desk for 20 minutes whilst the problem was resolved, (I was not at all happy), the "manager" refused to give me his name, not a very nice welcome. The room was OK, but some noise from the service yard when they were moving the bins around at 5.30am.! Also, for some reason the room key appears to expire every day, so I had to go back to reception every day to get it re-validated, despite having paid for a 3 day stay.? Breakfast was very average, also aircon in room was continually pumping out hot air, even on lowest setting, so I turned it off completely. I stay in plenty of hotels in France, but I won't be going back to this one."

"Well located next to the train station. Check in time a little weird at 4pm but is fine if you arrive late in town. The attractions are all on top of the hill about 20 mins walk from the hotel. The staffs are very friendly. Rooms are well allocated and size is alright."

"If you come to Laon, know that there is a hotel so horrible that I don't even want to use it as a prison. • The air conditioning is too loud. • A really hard mattress, the floor would be better. • A dripping noise coming from the room on the other side... • Lack of washing products. • A view that will make you argue if you come as a couple... • Only one socket... • A smell of cold tobacco that smells in the room. How can a hotel like this still exist? Really go elsewhere. Positive point: the copious breakfast at the Kyriad Express and the very professional welcome from the employees."

"Lack of cleanliness"

"Easy to find and convenient for the centre. The room was clean and nicely decorated. In all honesty it didn’t feel like a safe environment around the hotel but we cruelly had no problems at all. Wasn’t sure if there hotel was housing any immigrants as a food bank pulled up distributing food and water. Prob my wouldn’t return here."

"Excellent location in the city center and opposite the cathédral. Very helpful staff, clean and comfortable room and a good local restaurant on ground floor. I recommend"

"We booked a family room and also booking for a small dog and car parking. When we arrived the manager insisted that we didn’t have a booking for the dog despite showing him the confirmation on our phone for the room, dog and car parking. He insisted that we should have rung the hotel before to confirm the dog booking. However he did say he had a room we could have if we paid extra. When I complained and said the booking was made online and accepted by the hotel as we had proof on our phone he took back the actual key he had given us and told us we could no longer have the room that could accommodate dog. My son then said that he and the dog would sleep in the car. The manager then had second thoughts and said we could have the room after all. The garage was adjacent to the hotel but was not ideal as the entrance was so narrow you had to put your side lights in or you would lose them, i wouldn’t like to attempt to park more than a medium sized car there. There was only room for 4 cars however it would be a struggle to manoeuvre at maximum capacity as it was through a small courtyard with parking beyond that. There was only our car and some motorcycles when we were there and it was a struggle. The mattress and pillows were very hard and uncomfortable to top it off. Thank goodness we only needed a night there on route elsewhere. When we asked to go back to the garage once the manager had locked it he was less than forthcoming in his demeanour and made comments about the need for him to turn off the alarm. When my son asked his dad for his phone so he could turn on the torchlight as the car park was dark in the daytime and it was evening and dark outside, the manager said to my son this is France not the desert. The irony was that the manager said he spoke 7 languages and had a qualification in hospitality."