Featured facilities: Parking, Laundry service (on-site), Restaurant
Good
43 reviews
7.6/10
1 night
From AU$84
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8.8/10
Very Good
LLeïla B.Points to improve :
- First impression when you arrive in the entrance hall: feeling of being oppressed. Piles of suitcases in the hall. Small hall vs. large number of customers
- Deplorable reception at reception > Brief and rapid indication of the operation of the hotel (catering hours, bars, etc.)
- Once in the room, no leaflet available concerning the operation of the hotel > we had to ask reception to find out that we had to download a TUI application
- Very few power outlets in the room
- Surprise to receive a hot chocolate in a water glass.
- Does not clear the table at the restaurant level > poor service
- Access to the main restaurant from inside the building is via a descent of 18 steps, which is not suitable for people with reduced mobility.
- The main restaurant is configured with tables very close to each other > Feeling of oppression and being at the table with these table neighbors.
- Crossing the corridors to reach the rooms, the spa is quite long > Only one elevator
- A customer clearly attacked me while I was online.
Good points :
- Has an iron in the room
- Spacious room with beautiful sea view
- Free slippers
- Diversity of food at the restaurant
In conclusion :
- customer service needs to be reviewed.
We made the decision to leave the hotel as soon as we arrived vs accessing the restaurant. Communication with reception and sales was very complicated. After a multitude of requests, we ended up closing our initial file early.
- We are far from a 5 star / palace! Isn’t the primary concern of this type of status not customer satisfaction?
GGuest UserThe only problem was the payment of the residence tax, I didn't benefit from the legal tariff (Tunisian traveler) I had to pay the European tariff despite the presentation of Tunisian identity card. Not very correct... but good not serious.
GGuest UserThe staff are very welcoming, the food was varied however there was a queue for hot dishes, for crux who have the all inclusive soft formula a cafeteria is at your disposal until 11 p.m. to serve hot drinks (Coffees, teas) and cold (Juices and soft drinks). The rooms are clean and the maid service comes every day to do the cleaning. There was entertainment at night. Regarding sports activities, we did aquagym in the swimming pool with a coach, basketball and arrow throwing. There are two swimming pools and a third for small children. For those who want to go to the beach, you have to leave the hotel and walk 3 minutes and there was a party reserved for the Venice Beach hotel.
GGuest UserFeet in the water!!! With 3 swimming pools including an indoor one and a thermal one, charming and attentive staff…
If you are looking for a very local destination on the island for a relaxing and pleasant holiday without looking too much for entertainment or jet set!!! You are in the right place!!! I recommend. this hotel if you are not too fussy about the details…simple and pleasant room with local architecture! Excellent compromise!
For hotels with Parking in Djerba, the average price on weekdays is AU$323, and on weekends (Friday–Saturday) is AU$325.
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