Marriott properties in Phuket

Our experience at Phuket Marriott was marred by the staff’s poor handling of an issue. Trip.com sold us a package of 2 nights with half board meals for all 4 of us, which means breakfast as well as either lunch or dinner are included for  us all. The staff had doubts so had us email trip.com confirmation to check. Clearly disputing what trip.com confirmed us in writing, they asked us to pay extra for 2 guests’ meals at the end of dinner. Well, we wouldn’t pay so they sent in a manager to argue with us for 15 minutes, accusing us of going in circles and not letting us leave. We held our grounds.  The next morning, they had the decency to send another manager to apologize to us over their attitude, and ensure that we wouldn’t have to pay extra. But the story didn’t end there, as the bill for the 1st dinner we wouldn’t sign, was still included in the final bill before check out. We had to explain it again before they took the dinner amount away.  Trip.com responded in a different manner. Understanding the issue after my brief explanation through the message box, they immediately apologised, called me to ensure  we wouldn’t  have to pay extra and even gave us 200hks worth of trip coins for the inconvenience caused.

The room was fantastic! I was a bit worried it might be old before I arrived, but it was completely new with modern facilities. The bedding was also spotless. I'm usually quite sensitive to the humidity and insect issues often found on islands, but at Meliá, I could confidently open my luggage without fear of ants or other bugs, which really enhanced the comfort. The whole hotel atmosphere is great – you could easily just stay in and not even leave. We stayed for four nights, celebrating my child's birthday, and the hotel decorated the room, making my child very happy. For a price of just over a thousand [currency unit not specified, assuming RMB or similar for context], I personally think it's excellent value, much better than the EDITION in Haitang Bay. I'll definitely choose to stay here again next time I visit Phuket.