Altura Hotel Zakynthos

Palazetto Suites Zakynthos - Adults Only

"Unfortunately had a big problem with AC unit that could never be resolved. Unit leaked onto floor creating huge dangerous puddles. Unfortunately the staff copped an attitude when we attempted to get more towels when we had to use all to keep floor safe. Called my wife disrespectful when she complained. Obviously they are trying to run two resorts and failing so they let this one go. The location is great but service is not."

Di Palai

"After reading a couple of the reviews I was a little bit skeptical of staying here however you defo should not be, we have just returned from staying here and it was fantastic everything you need in a hotel. We went as a couple and for us it was ideal, we stayed in a studio and it was cleaned every single day by maids who were lovely, and all the staff were super helpful and friendly. Breakfast was perfect, even tho continental some mornings you had the options of bacon and egg. Drinks were very cheap from the pool bar and there is even a swim up bar in pool, we never had any issues at all getting sun beds there aren’t many but it’s not a busy hotel so there is always some spare, even after going out for the morning we managed to get beds! Air con is a little bit pricey for the week (90 euros) however we were able to look over that because it was a lovely hotel stay, safe boxes were not expensive to hire for the week just 40 euros and they are located in the reception. The pool was lovely also . We even got lunch from the pool bar one afternoon and that was also delicious and very reasonable."

Aqua Bay

"Very friendly staff, amazing food, everything is so clean as well. Special mention to Hani at the guest services who goes the extra mile to please the guests. Wonderful Lili at the restaurant is always helpful and smiling. Hossam also has been very keen to help at restaurant. Overall wonderful family holiday."

New Beach Hotel

"We were welcomed with champagne and politeness. However, when we entered the room, we felt uncomfortable because it was humid and had a bad smell. We had difficulty sleeping on the first night due to the humidity. The next day, we were out at the beach. When we returned, we discovered that the floor was dirty. There were black hairs (mine is long, I am blonde, and the children and my husband have short hair, so it wasn't theirs) and dirt. The description we received from Apollo mentioned that the room was cleaned daily. When we went to take a shower, there was no hot water. We complained at the reception, and they said they would call a technician. After many hours of waiting, without taking a bath, and expecting confirmation that the water was fixed, we got frustrated because no one came to inform us, so we entered the bathroom to bathe with cold water. To our surprise, the water was suddenly fixed. On the same day, while leaving for an evening walk, we met the reception staff who asked us with a smile if everything was okay with the water now. No information was given to us. We also noticed that the curtain was simply hanging and not properly drawn in the room. The bathroom smelled terrible, and the towels were dirty with stains and hairs. The air conditioning was leaking. There was a safe in the room, which they told us was very secure. Later, we discovered that it had a hidden code from 1 to 6, so it wasn't safe at all. Our little son had an accident during the night while we were staying there; he wet the bed. When we removed the sheets, we discovered that the mattress had stains from old urine, blood, and candy wrappers underneath. The pillowcases also had stains (I can't say what they were from, but they didn't give a sense of freshness), and overall, we were disappointed with the hotel. Both my spouse and I went to the reception to express our complaints. They told both of us that the same day, at 6:00 PM, the cleaner would come again to clean the room once more. We waited until 8:30 PM, but no one came. Then we contacted Apollo and complained there. After 10 minutes, there was a knock on the door. It was the reception staff who wanted to properly hang the curtain, something we forgot to mention when we went to complain about everything else. This shows that they were aware of how awful the room was. But they did nothing about it. After 20 minutes, the cleaner came to clean our room once again. Despite the room being cleaned (supposedly, it was still dirty) every day until we left, we hesitated to touch anything, lie down on the bed, or take a bath. The bathroom was disgusting. When my son wet the bed, they did nothing to clean the mattress. I would not recommend anyone to go to this hotel. It's not worth the money. Neither the service nor the cleanliness were good. Choose something else! Cleanliness is crucial in a hotel."

Caravel Suites - Adults Only

"Marina and Daniella were absolutely brilliant. We enjoyed our couples massage and left feeling very relaxed. The room was perfectly lit and they took good care of us."

The Senses Tsilivi Hotel

"The proprietress is very nice and the hotel is very clean."

Razis Apartments

"My friend and I have just returned from a lovely week staying at Razis. From the moment we arrived we were greeted with a warm welcome. All of the staff were so friendly and nothing was too much trouble. We had a budget room, by choice, so the bathroom was a little small but that was the only thing I can think of. Great location, our room and huge balcony were at the front but noise was no problem. Good choice of food on the menu. As it was my birthday Malania arranged fresh flowers, balloons and wine in the room ☺️. Couldn't fault it and wouldn't hesitate to recommend. Thanks Lyndsey and Tracy x"