"Fantastic"

"Natalie C., one of the fantastic receptionists during our stay went above and beyond in assisting us with our small questions, needs and requests. She was especially helpful the day of checkout when someone became a bit ill. THANK YOU SO MUCH Natalie!"

"Location is fantastic! Just 2 min away from the beach and restaurants. Also the bus stop is just around the corner of the hotel (route 92 will take you to Mahon in 25 min and only for 1.80 Euros) The staff were great! Fermin in the restaurant and the cleaners were very friendly and helpful. Our room was very good size and comfy bed, with sea beautiful views ! The sunrise was stunning! It would have been great to have a small fridge in the room, considering temperatures were mid-thirties, it would have been great to have space to keep the water bottles cold."

"This was our second visit to the hotel and it is now under new ownership. A few things have changed since last year some better,some not so good. We were on the half board option which included drinks and it's so good that you are able to choose between lunch or dinner. The buffet area is kept immaculate and is always replenished and cleaned by very hard working staff.The variety of food is good even at breakfast and your plates are cleared quickly with a smile.Some of the quality of the meat and fish isn't too good and it is cooked on over high heat too fast therefore it is tough and dry..This could be sorted out as well as a four star hotel only having watered down juice in the morning rather than fresh.Also no cold milk available near coffee and tea area which is odd as you have to walk over to the far side of the dining room and it is inconvenient in a hotel of this size. There was never a queue for a table and for the size of the place the dining room is very well organized due to the efficiency of the staff and managers. The rooms are getting a little tired and we found the lighting to be poor however the bed was comfortable and the linen and towels were good.A/C was good and the cleaning staff keep it all spotless and we realize they are in a time schedule and under a lot of pressure. As regards to the daytime activities for all ages the animation team were brilliant without being loud or intrusive.The evening entertainment however was poor and not as lively and fun as last year and I suppose that is because of the budget of the new ownership. The outside bar area lacked atmosphere in and is very dark as is the area outside of the hotel leading to the entrance .A suggestion that would enhance this and make it pleasant would be lights winding up the palm trees in both areas as we have seen in other hotels and restaurants .We preferred to go into the little town at night which was much better.Also some of the bar staff were miserable. The swimming pool surroundings could be better especially the tiled area around which isn't ideal..Even though the pool water is clean it never looks so because of the grey tiles in the pool so it isn't really inviting to swim. A big thanks to the lovely reception staff who always dealt with problems immediately and we're always friendly when you passed by whatever time of day or night. In conclusion a good hotel in a quiet little resort with excellent staff and food that needs a little updating but still very good value for money with the bonus of not many English people staying there! We will return !"

"Good hotel"

"Edited my first review as I think I was a little harsh We’re currently here now. Apologies if you are coming here and read this but I am trying to be fair and honest so i hope you disagree with my review and enjoy it, but I have to be honest. I rarely leave poor reviews Thought we’d got a bargain for the price, but it was like advertising a heavily discounted rolls Royce but driving away in something much cheaper. I’ll start with the positives Walking down the path to reception , you think you’re getting a 5 star hotel You can always get a sun bed The beach is close by Bed is comfortable Estrella beer on tap The grounds are nice The entertainment team put on a good show, you can see they make a big effort The negatives Ants in our room Bathrooms old and dilapidated Rooms old fashioned The place is over run with kids and like a wacky warehouse at times, Food is not good, it’s overcooked and they run out of it regularly, choice is poor Wine is cheap & awful, Meat is tough and chewy Staff didnt seem happy.at the start of the some are nice though, but they just look fed up, but then with sheer amount of families & kids it must be difficult to keep up Pool toilets, saw them cleaned just once,, awful, graffiti on back of toilet doors I saw one had scratched 2017 in to the door .. so it’s been there 9 years Pools are ok but chaotic No pool side tables No pool side waiters You can PAY for their 5 star prestige suites and restaurant But wait .. isn’t it supposed be 5 star anyway? it’s a 4 star hotel if I’m being generous I’ve stayed in much better 4 stars"