Villa Del Lauro

"Attention : the receptionist is a big liar ! The guy working at the reception is a disaster. He is dishonest and tried to charge twice the normal price for taxi that we ordered which was already over priced (130€ for 30 minutes ride vs. 60€ normal price) against huge commission from taxi company. Furthermore, they tried to charge the minibar which was free. The receptionist showed unwillingness when we left the luggage at the reception upon check out, even though it was to store for just a few hours, time to visit the old town. He put lots of pressure for check out time even it was about 11:10 and wanted to ask us to pay extra. There was no wifi nor air conditioning in the room which was literally a small cave. No fresh air in the room and impossible to get hot water for baby in the room. In addition, they forgot to put baby cot and charged additional fee for it (first time in Sicily during our 2-week trip). The only positive thing is that the servers for breakfast were very nice and helpful and there is a nice pool. It’s a pity that it’s ruined by the receptionists who were unfriendly, unhelpful and rude. The hotel’s management should alert the receptionists and give them a proper training."

Casato Licitra

Aura Club - Villa Carlotta

"Stay away from this hotel. The listing states it is a 4 star hotel. It is barely a 3 star. we have stayed at many hotels in Italy and Europe and this must be the worst one we have ever visited. To begin with, the staff doesn't wear name tags and dresses as if they are on the street. Torn jeans and t shirts. There is NO WIFI or INTERNET. This is not an exaggeration. Unless you have a phone plan you are out of luck. THERE IS NO HOT WATER, PERIOD. Stayed 2 nights and never had any hot water. Had the engineer and others attempt to make it at least warm and all they did was shrug. The breakfast was meager with no staff monitoring whether anything needed replenishment. Things not eaten on our first day showed up on the seond day. Still not kept cool with ice or any other method of keeping things cool. On the surface, this hotel appears to be a 4 star hotel with a beautiful swimming pool and other amenities, but this is deceptive. Underneath, it is worn and needs much upgrading to be even a 3 star. How anyone could give this anything but a 1 star is beyond us unless they are travellers who aren't very discerning or are unwillig to look beneath the surface. But how could anyone ignore no hot water and no internet. our suite had a gorgeous jaccuzi, which, again, was impossible to use because NO HOT WATER. Book a stay anywhere but here. Even a motel 6 has hot water."

Acacia Marina

"We have stayed in many 4* hotels across Europe, (generally travelling with Tui), and so can only make direct comparison with previous experiences. We probably paid £700 more than normal so we had high expectations. The facilities and location of the hotel were good. The reception and waiting staff were very friendly, helpful and clearly work hard. The facilities are modern and well kept. The gardens and communal areas are well maintained. We visited outside of the school holidays, so did not experience many families with children, however the only area truly for adults only is the smaller pool. On arrival you are given a pool/beach towel - if you want to change it during your stay it will cost 2 Euros each - not excessive but not what we expect. The food can only be described as mediocre - limited salads, no dressings, main courses somewhat limited in choice although on a few nights there was a chef preparing dishes to order (some fish/pasta dishes - he was clearly passionate about his food). No fresh juice at breakfast (just squash) and if you like cake you will be fine. Halfway through our stay a coach party of 40-50 adults arrived. Unfortunately, all the waiting staff's attention was diverted to attending to them at the expense of the other guests. We do not blame the waiting staff at all, but someone in management should ensure there are sufficient staff to accommodate the increased number of guests. The speciality cooking was absent on these evenings. The rooms are modern and generally clean. Our only complaint would be that the sheets were not changed at all during our seven-night stay. Conclusion - won't be going back, could do better."

Palazzo Antoci

"Exceptional Ragusa Experience! This turned out to be one of our most memorable and enjoyable stays during our 2-week trip around Sicily. The property is in a beautifully maintained historical family Palazzo. The lovely historical furniture and artifacts contribute to the unique accommodations. Our room was an upgraded suite which was very comfortable, notable, and spacious. The hosts Rafaella and Giovanni are extremely warm and hospitable. Rafaella bakes many of the delicious Sicilian morning pastries and desserts and we enjoyed learning about Ragusa's history from both of them. The Palazzo has been the site of many notable meetings throughout the history of Ragusa as Rafaella's great grandfather held a high position in Ragusa's early leadership. The Palazzo has been nicely renovated to receive guests while maintaining many of the original features (i.e. original floor tiles lifted for utility work then replaced). The main floor of the palazzo is up a beautiful staircase, but a lift is also available. The location is superb for walking to the main sites of Ragusa and there are many restaurants nearby. HIGHLY recommended for a unique experience in Sicily."

Poggio Del Sole Hotel

" Poggio del Sole Hotel Is a hotel of contradiction with impressive and grossly unimpressive features. The hotel is very large considering its remote, rural location. The foyer area is enormous with a large comfortable lounge area. There are numerous large dining areas and you can also eat by the side of the large pool. The pool also has a bar so you can order drinks and snacks. The decor is tasteful with wooden reproductions of a variety of cactus plants including the prickly pear, a noxious **** in Australia but its fruit is used to flavour spirits in Sicily. All sounds very impressive and favourable so far. So how do most people spend most of their time besides sleeping? Browsing the Internet on their phones and iPads. Whilst “free WiFi” signs are common in hotels, cafes etc., it is now a universal expectation. With this in mind, efficient internet connectivity is both mandatory and essential. During our two day stay, WiFi was generally unavailable. To make matters worse, the restaurant menu was only available electronically and there were no paper back up menus. Selecting a food choice from an invisible menu is a challenge. Understandably the restaurant staff seemed to be in a permanent state of stress. The food was very good but a prayer may be needed to get what you ordered. Oh! yes. The rooms are large and have all the expected facilities except for drink making items. Large bed but with 3-stars for comfort. Large bathroom, hot water but wafer thin towels. So lots of pluses, a few minor negatives and the WiFi issue may not be a regular problem (suspect it is), restaurants have atmosphere and reasonable food so just remember to bring a book to read for when your mobile device is inoperative."

Relais Chiaramonte

"From the online photos I expected much better. We were lucky we rented a car because to get to our suite we had to go down a very steep dirt road. I was not impressed with the suite I booked. I was with my 2 children and when the sofabed was opened you could hardly move because there was no space. On the night that we arrived we were too tired to go out to eat, so we decided to eat at the restaurant. My daughter tried to book but they told her they’re fully booked. Finally they said we can go. At the restaurant only 3 tables had people the others were all empty. The food was not impressive at all. I was extremely disappointed. Spending €600 in room and food for 1 night is not cheap. I expected much better. I was with my 2 children and booked a suite. The moment the sofabed was open you could hardly move in that room. It was clean yes, but definitely not what me and my children expected!!!"

Relais Antica Badia - San Maurizio 1619

"Great location and unique rooms. Wonderful breakfast selection"

Giardino Sul Duomo

"The hotel is beautiful, very friendly staff and wonderful services"

La Casa di Matilde

A.D. 1768 Boutique Hotel

"Quintessential boutique hotel experience. Unbeatable location right off Piazza Duomo. The design is a whimsical interplay of classic architectural and design elements ,modern minimalism, and “pop” art which is done perfectly. Beautiful public spaces. Absolutely spotless. Deliciously restrained breakfast. Very personable staff eager to help you explore Ragusa and the UNESCO WORLD HERITAGE treasures of the region. This hotel is the perfect base for your explorations. Slightly difficult to reach by car. Public parking is near by."

Artemisia Resort

"Lovely hotel, wonderful and sweet hotel staff. The food and pool were great!"