I strongly recommend staying away from this hotel. From the moment I walked in to check-in (I made my reservations and prepaid my stay on Hotels.com), I was treated really poorly, not by the person helping me (Gary), but by a woman also behind the desk (Paula). Paul was harsh & nasty, and for some reason, aggressively rude to me, despite the fact that Gary (the person taking care of me) was doing his best to help me. FIRST - this is the only hotel that I’ve ever stayed at that demanded $50 cash for the deposit instead of a deposit on a credit card. So although I was a late check-in, I had to go out to find an ATM to get the cash for the deposit. (NOTE: older reviews claim that there have been people working at this hotel that they refuse to return the cash deposit, at times claiming they don’t have the cash available — Sometimes there have been claims of “smoking” in the rooms. This all appears very suspect in hindsight). Paula really got nasty, almost reprimanding me that if I smoke, I will not get that deposit back. I don’t smoke — and neither does my mother. But I ran out, got the deposit and came back. I prepaid for a 2 Double Bed Room with Accessible Bathroom — but when I got to the room, it was one king size bed. I went back to the front desk to get this fixed, but Paula (again, not the person taking care of me) kept insisting that it’s not their fault, but my fault & Hotels.com’s fault. “That’s the risk you take when you use an outside vendor to reserve your room.” (If they weren’t on hotels.com, I never would have been there. So I didn’t understand Paula’s logic) Gary kept trying to find solutions, but Paula kept rudely insisting that if they change the room, the pre-payment would disappear, and the hotel would not get paid. At one point, she said, “You’re just not happy because you didn’t get what you want.” — I replied to her that I was not happy because I paid for one room, and the hotel was giving me another. I asked for a rollaway, and she told me I couldn’t have one. She repeatedly threatened to have me kicked out — and kept telling Gary to cancel my reservation. But Gary refused. I decided I could sleep in a chair in the room, just so I could get some rest, and I left to go back to the room. Gary then came down to the room, with a sincere apology and a rollaway bed/linens. He had reported the entire event to his manager, and told me to discuss it with Lorena in the morning.
I reported it to Lorena in the morning, and she was very nice, and very apologetic. I don’t know what I expected, but I walk away from this experience feeling bad for Gary & Lorena that they work at this property — and amazed that someone as rude & horrible as Paula is employed at the front desk of a hotel, even if the shift is an over-night shift. I have never been treated so rudely. I highly recommend avoiding this property at all costs. I am basically a really nice guy. I treat people well, even when they might be a little bi
Very Good
47 Reviews