Arbors at Island Landing Hotel & Suites

"Hotel room was nicely remodeled, clean, and neat. Good mattresses. Chair in room was worthless, back slanted way to far back to actually sit in it (who makes a chair like that anyway). Had blood stains on one of my pillowcases. Overall pretty good stay. However, the elevator was very dirty in the details. Floor was clean, but edges were dirty and dingy. Glass was absolutely filthy. Whole hotel needed to be painted and spruced up outside. Little gardens were nice. The "free" breakfast should have more clear that in only included pancakes. You have to pay $6 more per person to get full breakfast choices. Would probably book a different place next time."

HeartSong Lodge & Resort

The Wander Hotel, a Ramada by Wyndham

"The hotel is in a great location and that’s the best thing I can say. The breakfast if they have a lot of people coming is good with biscuits and gravy and scrambled eggs but if there’s not many people booked, it’s just scrambled eggs and half cooked sausage. The one thing if you have a pet, they’re gonna stick you in one of the old rooms that the floor hasn’t been mopped in ages. They made dust mop it, but if you drop some water and wipe it up, the rag is black and the bed was very uncomfortable. Young man at the desk was very nice and he actually helped me a lot and he said they did have a lot of new mattresses, but unfortunately our room wasn’t one of them."

Hilton Vacation Club MountainLoft Gatlinburg

"I had a truly disappointing stay with Bluegreen Vacations. The accommodations were far below acceptable standards—our room was dirty and had a strong smell of cigarette smoke, which was unbearable. Despite this, the customer service has been even worse. I’ve been trying to resolve these issues for over a month now, and the lack of responsiveness and helpfulness is incredibly frustrating. They seem completely uninterested in addressing the problems, leaving me feeling unheard and ignored. For the price paid, I expected much better, and I definitely won’t be booking with them again. Save yourself the trouble and look elsewhere!"

Baymont by Wyndham Sevierville Pigeon Forge

"My daughter and I stayed 3 nights. The room was clean and location was great! Would recommend if you’re on a budget."

Fairfield Inn & Suites Pigeon Forge

Quality Inn Near the Island Pigeon Forge

"Great location. Was clean."

La Quinta Inn & Suites by Wyndham Pigeon Forge

Under Canvas Great Smoky Mountains

"This is our third Under Canvas as we’ve been to the locations at Arches and Acadia. Since those were great experiences, our bar was set high going into this one. It’s located about 15 minutes from Pigeon Forge. Unfortunately, our experience wasn’t that great. With the other two, we had wonderful views of things like the Arches National Park itself, or for Acadia it was alongside a river. Here, it’s just surrounded by some trees so nothing scenic or memorable at all. Also, each park had some other nice touches such as one had some hammocks to relax, and both had games like cornhole. This one had neither and it just seemed to have the minimum setup such as the restaurant and fire pits for smores. They also had a book of trails of the national park I was hoping to leverage but it was from 2003 so that’s laughable that they couldn’t get a more recent guide. It was a hot day and within the main tent/building, they did actually have air conditioning, but it was only in the check-in desk and in the kitchen area. However, the rest of the tent was pretty warm and thankfully since it wasn’t crowded, we were able to get a box fan and put it next to our table or it would have been miserable. For dinner, we looked at the menu in advance on the website and were looking forward to the Bison Chili since it’s a unique item. And of course, once we got a menu, it was crossed out. The servers were still very nice and the food was fine, but if we were staying more than one night we would have gone into Pigeon Forge for any other meals as the menu wasn’t that large. One thing I didn’t like was that unlike the other two camps, we couldn’t even get one bar of cell reception. I then asked the front desk person if they had wireless as I wanted to send some text messages and they said they no and you shouldn’t need it anyway as you should just enjoy the area. Sorry, I disagree. Yes, I agree that the point of the area is to relax and I wasn’t trying to download movies. However, the fact I can’t even send basic text messages to other family members is a possible safety issue. Even worse, after I left her, I checked and there indeed was a wireless network, but it was for staff only, so she wasn’t being honest. Since there is no electricity in the tents (and we had a deluxe one), we were assuming trying to sleep with the heat it would be miserable. Thankfully, it cooled down a little and surprisingly, the two small USB powered fans lasted through the night so that was a pleasant surprise. While nothing really went wrong, overall, we all agreed this was easily the worst of the three locations we have been to, and if we were ever back in the area we wouldn’t come back here."

Gatlinburg River Inn

"The Tv Didnot work the room was not like the photo in the picture the lady with long brown hair was not friendly you say pet friendly but you have to pay 89.00 dollars for the dog but you dont tell that till you get there I had to pay 39.00 for envioromental charges you dont tell that either I booked the room in March and payed for it yet I had to pay 130.00 more dollars when I got there too late to get another hotel I would not tell anyone to stay there and the hot tub was dirty."

Courtyard Pigeon Forge

"We stay here every time we go to Pigeon Forge! The rooms have been updated recently and are really nice. Always a relaxing stay. You can’t beat a pool open 24 hours!"

Best Western Plaza Inn

"We usually stay in hotels, and our first night here was pleasant. The service was good, and the room was clean, well‑stocked, and the King bed was very comfortable. However, the room itself felt a bit cramped, and the bathroom was much smaller than what we’re used to. Our biggest issue came on the second night, when the parking lot noise was extremely loud and made it difficult to rest. On a positive note, the breakfast was excellent and definitely met our expectations."