"I’m the witness to their customer service and the food …but you need to maintain your elevator..except that it was nice to be here"

" .The best service we had in Etiopia Panoramic view of the lake from the room. Nice balcony Very big rooms Very good food and service Big and unique lobby. Lobby is also outside with lake view Very good shower, but there is no shampoo Big parking lot"

"Good service and nice restaurant. The room is clean"

"Good location, but different from what we expected. The service was not satisfying, and the room service and amenities were very poor. We were told that to get hot water we needed to run the tap for five minutes, but it still did not work."

"I had a wonderful stay at haile hotel in Shashmene. The hospitality, foods, rooms and the like are very nice."

"I have been as usual fascinated by the amazing service provided to me and my family at the Haile Hawassa Resort. The service provided to us by the staff is beyond words. I am specially startled by the service from a waiter named Dagim. He is very kind and hospitable and so professional in hosting me and my kids. Kudos to Dagim and all the staff who are all like him."

"Rori Hotel Hawassa is a remarkable example of hospitality understood as both service and human experience. This is not simply a place to stay , it is a property that turns accommodation into a genuine sense of belonging. What stands out most is the service culture shaped by strong leadership. Special appreciation to Mule, whose management is clearly reflected in the professionalism of the entire team. Excellence at this level is never accidental; it comes from disciplined leadership and a clear guest-centered vision. Special recognition also goes to Addissu, whose guest care and attentiveness made the experience even more personal. His professionalism reflects a deep understanding of what true guest relations should be , not only meeting expectations, but creating memorable human connection. My sincere thanks also to Tsegereda for the attentive and thoughtful service. A very special mention goes to Eden at the front office — a truly outstanding professional. Her hospitality knowledge, charismatic presence, and natural warmth elevate the guest experience. Her smile creates comfort instantly, and her presence is genuinely an added value to the hotel. Every staff member ,from the security team to all operational departments — deserves flowers for the professionalism, respect, and heartfelt care they extend to guests. Every moment of my stay felt memorable, and I genuinely felt at home. Rori Hotel Hawassa is not just a hotel you visit , it is a place you begin to miss the moment you leave. That is the true science of exceptional hospitality."

"We usually traveling all over Ethiopia and we stayed haile Hawasa , Haile Adama, Haile Debrebrihan and lastly Haile Arbamich , all found very good and severed very well and feel like home , Many thanks"

"I stayed at this hotel with my family for a special occasion. The employees are very welcoming specially, receptionist Ato. Bimr Mengesha. Room was very clean. The view was really nice and the whole compound is quiet and peaceful. At the restaurant the food they served at dinner was very delicious and tasty. The compound is very child friendly.I recommend this lodge for persons who like cultural and adventurous place."