Château de Tauzies, the Originals Relais ★★★★

"We booked 6 months in advance for a 2 night stay with our 2 young children. Only a few weeks before our stay the hotel cancelled our booking. The reason they gave us was that there had been an issue with the booking system and that they had now taken a private booking for the whole property. A convenient excuse, perhaps... They offered limited to no apology and no useful help to find alternative accommodation (they sent links to a few unsuitable options, including airbnbs). Given the short notice, other suitable accommodation was either booked up or charging high last minute prices. In the end we had to cancel our visit to Gaillac. I am writing this review as a warning to others considering booking here. The most basic thing a hotel should do is to honour bookings it has taken, particularly those made well in advance, and it seems this hotel cannot be relied on to do this."

16 Bis-Gîte-Hôtel-Appartement ★★★

Château de Salettes ★★★★

"Every aspect of our stay at Chateau Salettes was thoroughly enjoyable. This was due to the friendly, professional service, the seasonal, innovative cuisine and the beautiful setting in a spectacular vineyard. Highly recommended."

Mercure Albi Rives du Tarn ★★★★

"Hotel in a spectacular location, the room with excellent river views. Fruit very good, very attentive staff. Free parking. It's going to the center in less than 10 minutes and views are amazing"

Domaine du Buc, le Château ★★★★

"A magnificent castle, a beautiful place, everything is made with a soul, a very cheerful reception, a feeling that came to the guest. A delicious breakfast . Everything at the top level."

ibis budget Albi Terssac ★★

"This is a very good hotel and is very happy."

Ibis Budget Albi Centre ★★

"It's a budget hotel, so we can't expect too much; cleanliness and hygiene are all that's needed."

Château de Fiac Hôtel & Spa ★★★★

"Not sure if we hit a bad patch but the hotel needed an experienced manager on duty during what was clearly a very busy period with staff running around like headless chickens trying to do several jobs at once On arrival, we were told that - despite having booked dinner in the restaurant weeks before - the only option was a plate of cold meat and cheese in the garden which wasn't what we wanted after a long day travelling from the UK. As it had been implied there was an issue in the kitchen, we were surprised to see the restaurant was full. The next day reception divulged that separate reservation programmes had been introduced for the hotel and restaurant and some bookings on the old system weren't transferred. To be fair, we weren't charged for the meal but it seemed rather odd. When we had dinner on our second night, it was distinctly underwhelming. The restaurant was under-staffed and there was a 45 minute wait for our starter during which the increasingly harassed waiter brought amuse bouche to pass the time - never a good sign with a limited choice "menu fixe". When it eventually arrived, the crab starter bore no resemblance to the description on the menu and the main course was also disappointing. Requests for water, bread etc. never materialised and tables that arrived after us finished before we did. By contrast, the spa was a well run, calm oasis with excellent treatments although the appointment system didn't seem to mirror the one in reception. We enjoyed the spotless pool although day visitors to the spa shouldn't be allowed to leave their belongings on sun beds all day. Our deluxe double room was OK but nothing special with no space for anything in the bathroom and a walk-in shower that flooded the floor. We wouldn't rush to go back."

La Reserve Albi Hôtel Restaurant ★★★★★

"Perfect sommelier, but lack of attention to the state of the establishment lights on in the garden in broad daylight. No more hand towels or paper in the toilets at the reception and not accepting the American Express card. Surprising for a Relais Château."