"Disappointing Stay – Unpleasant Room and Poor Customer Service We stayed in one of the motel's budget rooms, fully aware that we shouldn’t expect luxury—but even with modest expectations, our experience was deeply disappointing. We booked a budget room over the Easter weekend and unfortunately had a very unpleasant experience. The room had a terrible smell—like a mix of cigarette smoke and mould—that hit us as soon as we walked in. The bathroom was extremely small and outdated, with cracked tiles and visible black mould, which was pretty concerning from a hygiene and health perspective. The air quality in the room was so poor that we felt nauseated and unwell after a few hours of stay. We had to cut our stay short -- leaving at 2am to sleep in the car -- for the sake of our health. We raised these issues with reception, hoping they might offer a solution or at least express some concern, but their attitude was surprisingly dismissive. It felt like they expected us to accept these conditions simply because it was a budget room, which is unacceptable. Regardless of the price point, a room should be clean and safe to stay in. We understand it was a busy Easter weekend and they were fully booked, so there were no other rooms available to move us to. But what really stood out was their lack of basic customer service—no apology, no real attempt to make things right beyond eventually refunding us for the rest of our stay when we chose to leave. Overall, while we appreciate the refund, the situation could have been handled much better. Customer service was sorely lacking, and the condition of the room should never have been considered acceptable to begin with."

"Very friendly and helpful staff with a great location that was walking distance to our event."

"Everything would be perfect if the room was away from the swimming pool and the main road. The children started at 7:30 am going to the swimming pool and they were screaming loudly. It was impossible to use the swimming pool because it was busy all the time. However things that I have to consider if we need to book an accomodation in Wangaratta. Restaurant, staff and room cleaning good."

"Loved the breakfast and location. Very nice area to visit. Some traffic noise in the morning. Would be happy to stay again"

"Good location, on the main road into town, but relatively quite. Easy walk to city centre and plenty of place to eat near by. Good parking, and suits parking with a trailer if you need to. Rooms need some basic maintenance though - the door to our room was difficult to open from inside and outside - the door knob was noticeable loose. My wife mentioned it to the person at the reception desk, but not sure if anything was done."

"From the outside, this motel looks especially dingy and neglected, but the rooms aren't bad. It's perfectly clean and has all the features you'd expect of an ordinary motel in any Australian town. Perfectly adequate, and appropriately priced."

"Located in the heart of Wangarata, parking is convenient in front of the room, making luggage handling easy, and check-in is simple. Ideal for a short stay during your trip, and not far from a supermarket. The room is spacious and suitable for families. However, there's only one air conditioner, which might not be enough if it gets too hot."

"Best place to stay."

"We only stayed one night but found Church Lane Accommodation very comfortable. As in an earlier review, the room was spotless and warm on arrival. The bedding was very cosy, just right for a cold night. Heated bathroom flooring is a bonus. The included basic breakfast - bread for toast with spreads- was fresh and tasted good. We had room no. 2 which faced the rear of the property with a lovely view to farmland. Happy to recommend."