"Nice stay. Friendly staff who responded to all concerns immediately. Always happy to come back"

"Having known the former „Hotel Astenkrone“, we found the comparison with the current „Fletcher Hotel“ disappointing. The hotel boasts high-quality furnishings and a rustic character that should create a cosy and inviting atmosphere. All the more disappointing, then, to find that these qualities are apparently not being consistently maintained or appreciated by the Dutch owner. Even the basic infrastructure falls short: the Wi-Fi connection was barely usable, forcing us to use up our own mobile data. Breakfast was another disappointment, to the point that we chose to have breakfast at another hotel the following morning. Instead of freshly prepared food, the selection appeared to consist largely of inferior frozen products. The scrambled eggs, rather than being freshly prepared, came straight from the freezer. Dinner reinforced this impression. A seemingly pre-prepared falafel salad at a price wholly disproportionate to its quality gives the impression that cost-cutting takes precedence over any genuine culinary ambition. The wellness area also lacks attention to detail and customer service. A small, simple station offering drinking water and some fresh fruit would be an obvious addition and would help the hotel live up to the expectations associated with a wellness hotel. Paper cups in the bathroom and at the coffee station further reinforce the impression that savings are being made in the wrong places – particularly in a hotel whose furnishings suggest a much higher standard. Eventually,puzzling is the way the former name, “Astenkrone,” is still being used online. It continues to create certain expectations, yet there is little or no sign of the former identity on site. Clear and transparent communication about the hotel's current identity and concept would help avoid misleading impressions. However, what concerns me most is the apparently strained staffing situation. When a single person has to run the kitchen and employees from other departments, such as reception, have to step in and help out, this suggests underlying structural problems. The information that a cook travels four hours from the Netherlands to work at the hotel also raises questions about staffing arrangements and workforce planning. The overall impression is that employees are left to absorb the consequences of non-German management decisions. This is hardly a good foundation for quality or genuine hospitality, neither for the staff nor for the guests – particularly in a hotel with such promising facilities and so much potential."

"Our favorite resort in Winterberg. this was our 2nd visit at the resort and we were very happy with it! excellent facilities, very nice and spacious rooms, great indoor swimming pool and excellent breakfast to start our day of ski/snowboard. The staff is always friendly and helpful. In short - highly recommended. We will be back again. Also, great location next to the slopes and 5 minutes drive to P5/P3/P4 in Winterberg."

"Dear Sir/Madam, We made a booking via *********** at this hotel for the period from February 14 to February 18, 2026, for my daughter's 7th birthday. However, unfortunately, due to an accident, I suffered a severe herniated disc in my back, which forced me to cancel this reservation. Through the BOOKING app, I can cancel this 'entire booking' for free. But unfortunately, they are only refunding me 10% of the total amount. This is despite the fact that I was more than 28 days before arrival, and even though it was clearly stated that cancellation was free. We contacted ***********, and they did nothing. We contacted Der Schöne Asten, and they showed no understanding whatsoever. This is a serious breach of misleading information and communication!! To anyone I can recommend, do not book at this hotel. They are first-class scammers."

"Lovely week in a nice park. Swimming pool and whirlpool are amazing. And they have a lovely room for kids to play. Be prepared to take your luggace skyhigh before you can enjoyed the rest of a holiday ^^. "

"Authentic bierstube, food is tasteful and large portions. Service was very friendly. Nice selection of beers on tap and prices are very reasonable. We had a schnitzel topped with berries and cheese and a vegetarian dish, fried avocado with vegetables. The quinoa bowl. As a starter we had a salad and a mixed bruschetta."

"Centrally located, 10 minutes walk to the ski resort, there is another MONKEYLAND also 15 minutes walk. The on-site restaurants and bars have a variety of styles and tastes good. There is parking on site."

"Really beautiful hotel, and a lovely location. The breakfast and dinner buffets were delicious and wide selection of choices. Well presented and kept well stocked. Rooms were comfortable and clean, lovely fluffy robes! Really enjoyed the saunas as well, just what was needed after an active day! Location is fabulous for mountain biking, close to several decent downhill parks. Staff at the hotel were the best, friendly, helpful and nothing was too much trouble. Baris in particular went above and beyond, we had a biking injury and he helped us with the hospital visit due to language barrier and made sure we had all we needed after the accident - thank you, Baris! Hopefully we will be back again soon for more biking fun! And to try the new cocktails!"

"Our stay at Hotel Engemann Kurve was a disaster. Non-functional amenities, a pervasive odor, and an unresponsive reception – a trifecta of disappointment. Would not recommend to anyone. Paid €650 for amenities that were not operational, a room that stank, and staff that did not respond to our concerns. Save your money and stay elsewhere."