Hofmattstrasse 38, Zermatt, Canton of Valais, 3920, SwitzerlandView hotel details
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Guest Reviews of Hotel Excelsior
8.7/10
Very good
137 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.1
Service8.6
Cleanliness9.0
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All reviews(137)
Positive reviews(39)
Reviews with photos/video(13)
Awesome rooms(14)
Great location(14)
Great service(9)
Clean and tidy(8)
Awesome stay(5)
Delicious breakfast(5)
Guest User
Economy Double Room
Stayed in Aug 2025
Traveling with friends
15 review
8.0/10
Very good
Posted on Sep 13, 2025
It's just a 7-minute walk from Zermatt train station. Breakfast starts at 7 AM. The hotel is clean and quiet, and it has an on-site restaurant. There's also a large supermarket conveniently located right next door.
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J Chang
Suite with Mountain View
Stayed in Jun 2025
Family
20 review
10/10
Outstanding
Posted on Jul 14, 2025
If you love Matterhorn, it’s where you should stay. Close to Main Street and station.
Kit Siang
Economy Double Room
Stayed in Sep 2025
Family
5 review
7.5/10
Posted on Nov 10, 2025
Nice hotel but the only setback is i booked 2 rooms but one room without lift which i need to hand carry up the stair case
Also no kettle been provided, i guess this is basic requirement. Hope they cN improve on this.
Breakfast simple and nice
The staff super friendly, thumbs up on this!!
Hotel is clean and tidy.
1582930****
Economy Double Room
Stayed in Aug 2025
Other
7 review
10/10
Outstanding
Posted on Sep 12, 2025
We stayed as a couple and found the hotel to be small but incredibly cozy. It's conveniently located just a 5-6 minute walk from the station and right on the river.
Great location with clean place, easy to find restaurants around the hotel
Andy5888
Double Room North
Stayed in Jun 2025
Family
14 review
9.5/10
Amazing
Posted on Jul 9, 2025
Many thanks to the hotel for providing Room 122! We had a stunning direct view of the Matterhorn right from our room, and the breakfast was incredibly generous.
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M278773****
Single Room
Stayed in May 2025
Solo traveler
5 review
9.0/10
Great
Posted on Jun 14, 2025
For a small town like this, the accommodation was excellent.
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Ang Choon Beng
Suite with Mountain View
Stayed in Apr 2024
Solo traveler
20 review
10/10
Outstanding
Posted on May 7, 2024
Nice hotel, book the suite and got room 1120. Sitting at balcony and can see Matterhorn
Guest User
Economy Double Room
Stayed in Sep 2024
Couple
2 review
10/10
Outstanding
Posted on Oct 26, 2024
Great stay in Zermatt! Our room was upgraded, and it was large with a balcony offering a stunning view of the Matterhorn.
Guest User
Double Room South with Balcony
Stayed in Apr 2024
Couple
53 review
9.5/10
Amazing
Posted on May 1, 2024
Very close to train station, easy to be found
Hotel staff was very friendly and allowed us to have early check-in. Room is clean and cozy, balcony view is good. I cant complain much
Guest User
Economy Double Room
Stayed in Oct 2023
Traveling with friends
11 review
10/10
Outstanding
Posted on Nov 28, 2023
Staff very helpful and friendly, very clean room.
Nice place to stay .great views from the room
Ruishixiaokai
Single Room
Stayed in May 2024
Solo traveler
15 review
8.0/10
Very good
Posted on Sep 9, 2024
Nice hotel with beautiful surroundings.
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Guest User
Single Room
Stayed in Aug 2023
Solo traveler
4 review
8.5/10
Very good
Posted on Nov 30, 2023
Location is good in the center of the city.
Breakfast is delicious and view from the room is great.
Guest User
Economy Double Room
Stayed in Oct 2023
Couple
72 review
9.0/10
Great
Posted on Nov 23, 2023
Nice Location with Nice receptionist and chef.They are very helpful and nice!
Philip Timothy
Economy Double Room
Stayed in Oct 2023
Couple
26 review
10/10
Outstanding
Posted on Nov 14, 2023
5 mins walk from the train station. Friend and helpful staff.