I had such an amazing experience staying here! From the moment we arrived, the staff were incredibly friendly and welcoming — especially Agus, who went above and beyond to make sure we felt comfortable and well taken care of. He always greeted us with a big smile and was super helpful with everything we needed throughout our stay.
The breakfast was seriously impressive — there were so many options to choose from, and everything tasted fresh and delicious. You can really tell they put effort into making sure guests start the day right. Definitely one of the best hotel breakfasts I’ve had in a while!
The location is very strategic, close to everything — shopping, restaurants, and main attractions — which made it so convenient to get around. The room was spacious, clean, and comfortable, with everything we needed for a relaxing stay.
Overall, everything about this place was just perfect. Great service, great food, great location. A big thanks to Agus and the team for making our stay such a memorable one. Highly recommended! ⭐⭐⭐⭐⭐
Overall is really a beautiful plc to rest and get away from the busy city life. I would like to suggest more drinking water provided to guests (either provide a water dispenser or additional water given). Per room per day is only given 2 small bottles of mineral water. Believe me, in our climate it is really insufficient. I felt so dehydrated. The drinks I can order from the restaurant are sweetened drinks. So that was really a drawback for me. They have a shop but they do not sell any mineral water.
Breakfast is quite sad too.. I was expecting a bit more options for this location since it is secluded frm other eateries. Room service food was much better than the breakfast provided so I'm not sure why such a big difference in quality and taste.
Communications in the hotel can be better too. I had informed reception 4 hours before check out for use of a buggy as our unit is very far. Nobody came for us. They called to remind us to check out and I told them yes, we are waiting for the buggy we requested. Subsequently I had to call another 3 times before someone came and the person was also very rude.
There is a nightclub right beside the hotel to my amazement. Other than this, there's swimming pool, gym and restaurants in the hotel. Rooms are rather old so don't expect it to be in tip top condition, oh and there was small croach crawling out of the toilet loll👀 but interesting outer view nonetheless
The hotel is comfortable and well located, close to many restaurants, cafés, and spas. It is convenient to travel to nearby attractions. The room is clean with basic amenities provided. Breakfast is simple but tasty. Overall, it is a good choice for travelers who want a strategic location and easy access to food and sightseeing.
The hotel is okay overall, but some spots were dirty.
The air conditioner wasn't cold at all—I set it to 16 but felt nothing. There was also leakage, so be careful not to place your things under the aircon.
Not terrible-you get what you pay for. They do provide a toothbrush, but if you have braces, I recommend bringing your own (ifykyk).
In the app it says there's luggage storage, but actually there isn't. Before coming, I tried calling the hotel-first time they picked up, said something, and hung up. Second time, they just picked up and hung up again. When I arrived and asked about luggage storage, they told me to leave my bag in an open area unattended. I couldn't risk that, so l had to check in early and pay an extra 100k.
If you plan to stay more than one night, don't leave valuables in the room-housekeeping comes in to tidy up while you're out.
Most important: If you're a light sleeper, I don't recommend this hotel. There's a live band nearby until lam, and in the morning around 7-8am, housekeeping starts working-you can hear their voices very clearly
good location within walkable distance from grand batam mall and batam city square mall. staff are very friendly and helpful. stayed for 2 nights and was satisfied with the room, there’s also a gym though not many equipment. only downside was the water pressure in the shower was quite low, but overall we had a good stay here!
The moment we stepped in we were greeted with a warm welcome. The room unfortunately had no fridge but the staff Dina & Faiz Carvey took great length to accede to our request for a fridge. The breakfast buffet was fantastic & we definitely recommend for first time travellers to Batam
The bed was spacious and clean. Everything else, including the air conditioning, electrical facilities, and hotel location, was perfect. The large café restaurant on the first floor of the hotel offered delicious and affordable coffee and food. It was breezy and comfortable, with many locals frequenting it. Also, the hotel shower was absolutely fantastic. It had excellent water pressure, comparable to any luxury hotel, and was easy to adjust the temperature, which was very satisfying.
Very good location n good rate! Grand executive room is big and booked for under S$50 per night, near to Batam City Square, Grand Batam Mall, Nagoya Hill n many other places of visit!
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CCheeWH79Had a wonderful relaxing stay at Montigo. The villas are spacious and well kept. Privte pool is clean with water jet nozzles enhancing swimming experience. The highlight would be the scenic seaview. There are sufficient amenities and activities to enjoy like ATV, jet ski and various water sports. There are 5 restaurants to choose for daily meals. The Nasi Ayam Berrmpah I had for dinner at Warung was excellent. Tiiigo is a nice poolside bar to chill and chat the night away. Breakfast was average. I like the freshly made pratas. The staffs are courteous and helpful. Only downside is there no actual beach here. Only a jetty waterfront.
RRachel Liew823Location is ok, not too far from malls. 2 lifts and 1 is down, and the working one has faulty door sensor. Hotel room is rather spacious but not very well maintained. Shower temperature goes hot and cold, user sitting on the toilet bowl risk being hit by the door from the outside as it has no door stopper. Hotel remote is barely visible. Room door does not shut tight and needs extra pull or push. Room also has rather poor sound proofing.
Staff are helpful and friendly.
AArielle LiuI love the resort, the staffs, the breakfast and everything. We actually booked with other family friends for SG National Day getaway, but our kids were sick so we had to cancel our trip. We are glad that we booked again and our entire stay was marvellous, definitely recommend staying there. The tent rooms are spacious and the outdoor shower room was a whole new experience for us(It was really fun for my kids). The resort pool was super photogenic, we took quite some pictures there. I have to say a big thank you to the breakfast team, Ms Nazwan, Ms Naiya, Nelu and Ms Devi!!! They were amazing at entertaining kids especially Ms Devi and team surprised my toddler with a birthday cake(that’s why we had this impromptu trip to Bintan). Another thank you for Mr Ham who’s in charge of the kids entertainment. My elder girl had the chance to play (sry I forgot the instrument name) the music instrument, and Mr Ham was patiently guiding my girl how to play, she nailed it on the spot. (Proud mama🤭) after talking to Mr Ham, I’m very impressed with his thoughts to extend the kids entertainment activities in the resort, so that parents can get off ours hands for some personal relaxed time. Kudos to the staffs in Natra Bintan resort. Looking forward to our next stay here.
AAnonymous UserSaw some negative review from Google or Trip.com, but I still decided to choose for this resort because of the locations. Also, that after spoke with the driver and I know that the view of the beach of this resort is actually the best one in bintan. It’s quite expensive to eat inside the resort, especially the Indian food at night. I went to the Chinese restaurant, but we didn’t order the seafood. The waiter is very helpful and very nice and polite. We order for the medium person, but he advised us not to choose that because the portion is really big.
GGuest UserThe hotel itself was clean and superb, but the staff (well, atleast the ones i interacted with) and/or policy (?) could have been better.
We travelled as a big family. I booked 4 rooms. Upon entering our rooms we noticed we were in the Smoking rooms. I clarified on the front desk that I booked NON-smoking rooms for all. Shella the receptionist told us that on their record we booked Smoking rooms. I was able to contest it with proof from my records, but it was hard to convince her. She even initially told me they would re arrange the rooms because the hotel was ”full”. But when i further insisted on the mechanics of transferring the next day, she finallly said ”ok i will just transfer you now”. So that made me wonder, if she could have fixed it right away that time, why not offer it right away?
Nonetheless, when I told my family to go down (which was only 15mins interval) the receptionist privately messaged me in Whatsapp that there would be extra charges because the rooms we left (Smoking rooms) were ”used” according to housekeeping. Good thing i checked each and every room before transferring and I was 100% sure all bedsheets/towels were intact and room was untouched. When I clarified with her what they charging for she claimed housekeeping said we flushed the toilet and used a bit of toilet paper. Like ***.
If they put us in the correct room in the 1st place then this would not have happened.
I contested and she was bargaining that 1 room will be charged. But i did not budge. Until she said no more charges will be made.
This was a horrible and stubborn exchange. Not to mention the difficulty in language barrier.
While the hotel itself was clean and pleasant, this encounter with the unpleasant staff gave it a bad taste.
AAnonymous UserLoved our stay here! Such a beautiful resort and beach front. The location is good for a clear beach and ocean view, no ships/ferries nearby. The pools were great too. The rooms were spacious and clean. Only the ventilation was not working in the toilet so everything remained rather wet for longer. Breakfast spread was good, Indonesian and western. They have a restaurant open there for lunch and dinner. The staff were very friendly and helpful, especially the door men and buggy and shuttle drivers. We wanted to try a restaurant at Montigo and they kindly buggy-ed us to outside the property. Location is only 30 - 40 min from Nagoya city.
SSazKeegan07The moment we stepped in we were greeted with a warm welcome. The room unfortunately had no fridge but the staff Dina & Faiz Carvey took great length to accede to our request for a fridge. The breakfast buffet was fantastic & we definitely recommend for first time travellers to Batam
GGuest UserHotel was newly built and hence facilities and room is spacious and clean. There was coffee machine in room which was a nice touch.Hotel is quite near Batam centre ferry terminal. However they only provide one bathrobe and one hand Should have provided 2 for 2 guests in room. no other amenities like shower cap or toothbrush is provided.I would stay here again if price is reasonable
GGuest UserI love to stay here and want to repeat if i travel to bintan again! The room big and very comfortable. My child also love to play inside the room because its spacious. The toilet also big and nice. And i got cheap price which is RM300++ for 3 days 2 nights in Junior Suites. The staffs are very kind and polite! I love how they treated us so well.
GGuest UserThe resort arranged free shuttle for pick up from Bintan Ferry Terminal for a nearly 80 minutes drive with bottled waters and cookies served. Quite thoughtful!
We stayed at two Garden terrace inter-connected rooms with a family of four. The rooms were quite spacious and well maintained. The resort provides 2 bicycles per room for mobility within the resort, which is a well landscaped expanse. Thoroughly enjoyed our bicycle rides. We also used the buggy rides for getting around the resort, which was quicker and more easier.
The staff were courteous and warm. Few to name are
1. Kiki from the Earth Basket who engaged enthusiastically with us to show us around the fish ponds, rabbits and the various plants.
2. Kay and Ganjar from the The Dining Room (main restaurant which serves diverse cuisine) are warm and welcoming.
3. Intan from Rika Rika (Indonesian cuisine) is full of smiles and agile to serve customised order.
Weather was just perfect and overall we had a pleasant, refreshing stay.
Few areas the resort should focus on - the staff at The Dining Room were understaffed and found to be tired/ sweating. We found the Food variety and quality at the Christmas Eve Dinner disappointing for the price charged. The Indonesian cuisine at Rica Rica was more tastier though less in variety.
We enjoyed the Stargazing, leisurely walks at the beach, bicycling, though we missed the water sports due to monsoons.
Overall, we do plan to visit this resort sometime again for sure.
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