Though this hotel is not perfectly located, it’s within walking distance to the main attraction. The hotel charged 10 ringgit for tax upon arrival. All staff were friendly and nice. The security man was friendly and polite. Room is basic and small, there’re no kettle nor toiletries nor TV, but pretty clean.
The hotel environment is comfortable and quiet, overall clean and tidy, and the rooms are well-maintained, making for a very relaxing stay. The staff are friendly, and both check-in and check-out processes were smooth. The location is convenient; you can walk to Kek Lok Si Temple, which is great for visiting and taking photos. There are also many affordable snack options nearby, and transportation is very accessible, making it suitable for both short stays and longer trips. Overall, the stay was very satisfying.
This hotel boasts an excellent location right in the heart of George Town. It's directly across from the bus terminal and offers easy walking access to the Seven Streets Market (Chew Jetty), Kimberley Street Night Market, and the Street Art area. The front desk staff are warm and welcoming, the rooms are spacious and clean, and the facilities are comprehensive. It's definitely our top choice for accommodation when visiting Penang and comes highly recommended.
Although the hotel doesn't look new or modern, the interior is mostly wooden and painting. The hotel room was very clean especially the toilet. The breakfast buffet is delicious with a variety of choices.
Excellent Stay with Top-Notch Service!
”Don't let the classic exterior fool you; the interior of Cititel Penang is modern and impressive. I had a fantastic stay here for several reasons:
• Exceptional Service: The front desk process was incredibly fast for foreigners. The hospitality is amazing—there is someone helping you at every step, from the entrance door onwards. I loved the welcome drink and the thoughtful staff who followed up on my Grab Express delivery to ensure it reached my room.
• The Room: Spotlessly clean with a beautiful sea view. They provide unlimited drinking water, and the 'Pillow Menu' is a game changer—you can request silk or memory foam pillows for free!
• Facilities: The gym and pool area are very clean. Although the jacuzzi wasn't very warm, the overall facility is well-maintained.
• Location: Perfectly located right next to a bus stop, making it very easy to get around.
A very clean, convenient, and hospitable hotel. I would definitely stay here again!
Clean room with good scent environment. Breakfast was delicious and many varities. Cardless ample parking is convenient. Location near to Queensbay mall is a plus. The food at night hawker center-PISA CORNER opposite the hotel is so delicious and cheap.
Hotel reception to restaurant staff are polite and professional. They even what's app me after check in to check how is my stay. Breakfast variety and quality is good. Will come back in future
Hotel was clean and service was very good. Room was large and comfortable . Swimming pool on eleven floor is a plus on hot days. Good view of the town and the sea from our room.
Strategic location in the heart of Georgetown. Close to Komtar, First Avenue Mall and Pragin Mall. Short walk to Cecil Market and Chowrasta Market with many eateries nearby selling Penang local delicacies.
We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.
Our room faced the TOP building directly, so we had a perfect view of the New Year's Eve fireworks and the sunrise. Since I was traveling with friends, the hotel front desk was very thoughtful and gave us connecting rooms. The hotel is right above a night market, and not far from 7th Street Bazaar, the mural street, and banks, making it very convenient for getting around. We managed to visit all the must-see spots. There's a gym, but the equipment is old, and currently, only the dumbbells are usable.
Very Good
2679 reviews
8.9/10
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7.3/10
GGuest Userthis hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
MM61499****Facilities: The hotel has a full range of facilities, though I didn't use the laundry service.
Hygiene: Decent.
Environment: Pleasant scenery, close to the sea.
Service: The front desk staff were friendly and efficient. Room service was also of good quality.
GGuest UserHotel reception to restaurant staff are polite and professional. They even what's app me after check in to check how is my stay. Breakfast variety and quality is good. Will come back in future
__WeChat325065****Our room faced the TOP building directly, so we had a perfect view of the New Year's Eve fireworks and the sunrise. Since I was traveling with friends, the hotel front desk was very thoughtful and gave us connecting rooms. The hotel is right above a night market, and not far from 7th Street Bazaar, the mural street, and banks, making it very convenient for getting around. We managed to visit all the must-see spots. There's a gym, but the equipment is old, and currently, only the dumbbells are usable.
GGavin L.The location of this hotel is superb. It is located near to major attractions like Peranakan museum, first avenue mall and also to Komtar bus station for those who want to travel on a budget. The cleanliness is superb and everything seems new. The breakfast was simple with Char Kueh Tiao or char mee with sweet gravy being served everyday. But for this price, I have no complaints. I will definitely stay here again in the future.
1105119****Highly recommended hotel! They arranged a room with a pool view for me, and even surprised us with a bottle of wine and a wedding anniversary cake – so thoughtful! The breakfast spread was incredibly rich and varied. I'd definitely recommend staying in the Heritage Wing; you can spend your afternoons blissfully napping by the gorgeous pool every day. The service was warm, though I did notice they seemed *exceptionally* enthusiastic with Caucasian guests. 😉 Still, it's the best hotel I'd recommend in Penang!
GGuest UserThe hotel's location is quite remote, with no other restaurants nearby. Getting around means either calling a taxi or booking the hotel's shuttle bus to George Town and Batu Ferringhi Beach, but it only runs once a day for both trips. However, the hotel does have a private beach, offering excellent privacy, which I felt was even better than the beaches in Batu Ferringhi. I would still recommend it.
EEveGHotel was clean and service was very good. Room was large and comfortable . Swimming pool on eleven floor is a plus on hot days. Good view of the town and the sea from our room.
Strategic location in the heart of Georgetown. Close to Komtar, First Avenue Mall and Pragin Mall. Short walk to Cecil Market and Chowrasta Market with many eateries nearby selling Penang local delicacies.
RRonin tanThe hotel environment is comfortable and quiet, overall clean and tidy, and the rooms are well-maintained, making for a very relaxing stay. The staff are friendly, and both check-in and check-out processes were smooth. The location is convenient; you can walk to Kek Lok Si Temple, which is great for visiting and taking photos. There are also many affordable snack options nearby, and transportation is very accessible, making it suitable for both short stays and longer trips. Overall, the stay was very satisfying.
MMiaoMeowI found the hotel to be overall excellent and beautiful. The front desk and bellhop staff were quite enthusiastic, while others were just okay. The hotel facilities were also ample; for instance, since we arrived in the afternoon, the hotel allowed us to check in early. This meant I could easily take a nap on a sun lounger by the pool and even follow the sun to explore different parts of the hotel. The weather was great, and the ambiance was lovely. The hotel's location is fantastic, about a five-minute walk to the delicious Natsu. It was a shame that Bora Bora, right next to Natsu, was closed on Wednesday, so I missed out on the fire show, but the food was superb. The location is also a big plus for solo travelers wanting to go to the beach at night; I enjoyed a safe and peaceful time by myself. There were many breakfast options, but I felt the taste was pretty standard, nothing to write home about. My only minor complaint is that the shower head kept falling down and couldn't stay in place.
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