Great location. Easy access to the waterfront and eateries. Love the breakfast spread and the knick knacks in our room. First time seeing a water filter in our room - good eco friendly hotel. However it could be better if the hotel could fix the shower door as it could not close properly, causing water to overflow.
The room was spacious and clean. The staff were attentive and prompt in attending to our needs. They served us more bottles of water in our room on request. We had a pleasant welcome with a drink and ice cream. The hotel is just beside the Gurney Plaza, which makes it convenient for shopping and dining. Highly recommended.
The hotel is quite large and very close to the airport, a Grab taxi ride cost less than 10 MYR. The room cleanliness and facilities were average. However, the breakfast was good, and the service was excellent and very welcoming. The hotel has a swimming pool, and there are many convenient dining options nearby. Grab transportation also worked very well.
Good stay at Jazz Hotel Penang 👍
Really satisfied with my trip here. The room was clean, spacious and comfortable, with a bathtub and even a complimentary bath bomb which made the stay extra relaxing. Love the rooftop pool and the overall modern vibe.
Location is convenient — walking distance to Straits Quay and easy access to Gurney area for food. Staff were friendly and helpful throughout the stay.
Overall a pleasant experience, will definitely come back again!
Fantastic experience! I hesitated a lot before booking, but I'm so glad I made the right choice. It's an established five-star hotel with excellent service and a rich variety of breakfast options. The best part is the swimming pool – storage, showers, bath, and sauna are all available, and the pool water is very clean. Our room had no strange smells, though we didn't spend much time there apart from sleeping. All the great food spots are within walking distance, and taxis can easily find the location. The front desk staff can communicate perfectly in Mandarin. Highly recommended!
Extremely satisfied! The hotel's facilities are well-designed, and the hygiene is excellent. The location is perfect, making it very convenient for getting around, and there are plenty of dining, entertainment, and shopping options nearby. Highly recommend staying here!
Stay at this hotel mainly to celebrate my girl birthday . Thanks for hotel arrangement let my girl have a surprise birthday 🎂 .
Swimming pool got 2 slides 🛝 and 2 pools.
Hotel breakfast a lot of choice. We like the fresh fruit juice!!
The hotel sands can link to public sands. It can walk to famous fire shows Ferringhi bay.
Highly recommended, a great value-for-money option in George Town city center. The hotel staff are really friendly and welcoming. I arrived early and they allowed me to check in ahead of time, which let me get some much-needed rest. In the lobby, there's complimentary iced water and chilled drinks available, and when it was hot, a staff member proactively offered me water. The porter also took my luggage directly to my room. Overall, a very pleasant experience. The room was spacious, with a view overlooking George Town city center. The bathroom was a bit older but still perfectly functional and very clean. It's incredibly convenient here; the Pinang Peranakan Mansion and the street art area are only about a five-minute taxi ride away. I also slept very comfortably at night. Highly recommended, I definitely made the right choice.
Location is good, right in the centre & within walking distance to eateries & shopping. Close nearby there’s the Hin Depot, it’s like a weekend flea market.
Hotel Service was great, the room that i booked was rather small, city view facing but sun was strong and day time, was abit hot as room window facing the sun. Going green is good, and water dispenser is provided on every floor for our refill. Can i suggest the bottles provided to have a wider opening as when refilling was rather difficult to avoid any spillage, especially taking the hot water
Hotel deco is very festive.
I booked this place just because I was going to climb Flagstaff Hill. From the outside, it looks decent, but the facilities inside are quite basic. First off, the water dispenser is located by the entrance on each floor, so you have to get your own water. The iron is also outside if you need to press your clothes. The cleaning staff are all male Indian workers, and frankly, it's not very clean; I even saw small ants crawling on the table. The rooftop restaurant seemed nice, but I missed the dining hours.
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GGuest Userthis hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
GGuest UserA bit far from Batu Ferringhi and Teluk Bahang, where the kids love to play, but very close to the core area of Penang. Suitable for young adults and seniors.
Breakfast was pretty good, and the kids absolutely loved the pool. It's not far from central Penang, so shopping and dining are convenient. The melodious call to prayer from the mosque outside lulled us to sleep.
Cons: The air conditioning in the lobby was too cold. You could see the distant Penang Bridge, but where was the bay view? :)
GGuest UserExtremely satisfied! The hotel's facilities are well-designed, and the hygiene is excellent. The location is perfect, making it very convenient for getting around, and there are plenty of dining, entertainment, and shopping options nearby. Highly recommend staying here!
Llyly_1111The hotel is a bit old, but I actually found the bed quite comfortable, unlike some reviews that mentioned sagging. It's in a great location for exploring; just a short walk around the corner and you'll find the colorful shophouses and plenty of local snacks. You'll need to grab a ride to get to Mural Street and the Peranakan Museum. Breakfast was a bit weak; you have to cook your own noodles, and when I went at 9:30 AM, they said they had run out of eggs, which the hotel definitely needs to improve on. Other services were pretty good though.
00xknsWe had a fantastic stay at Loop on Leith during our family trip to Penang. Traveling with a young child can be tricky, but this hotel made it easy. The location is absolutely perfect for exploring George Town on foot, as we were just a short walk away from the famous street art and the best hawker food on Chulia Street. The room was modern, incredibly clean, and surprisingly quiet at night, which was essential for our kid’s sleep. We loved the industrial-chic design and found the staff to be very welcoming and helpful throughout our stay. Even though the rooms in this heritage area can be cozy, the layout was efficient and didn't feel cramped for us. It is a stylish, high-value gem in a prime location, and we would definitely choose to stay here again.
AAnonymous UserLet me start with the positives. Because I was worried about ghosts, I booked a room in the newer Victory Wing. I told the front desk I trouble sleeping, and they gave me a middle room on the 9th floor. The room had high ceilings and a sea view, which was quite comfortable. The housekeeping was also good; they turned down the bed in the afternoon, leaving two bottles of water by the bedside. The minibar was complimentary, and cleaning was quite frequent. The drainage in my bathroom wasn't great; the water would overflow my feet if it was a bit strong. I didn't report it, but housekeeping still came to clean it, possibly as part of their routine. The lobby and restaurant staff were all quite nice too.
Now for the negatives, which mainly centered around the restaurant. As a five-star hotel, it's unacceptable that there were cockroaches at the noodle station! I truly can't accept this. Malaysians might be more laid-back, but this is a hotel hygiene issue that I believe shouldn't be taken lightly. I don't even want to go into how disgusting cockroaches are. Also, the glasses were always dirty; they seemed to wash them and use them on the spot. Couldn't a hotel of this caliber prepare more glasses?
MMontYQingdaoThis is one of the loveliest hotels we have stayed at. The staff is exceptional and extremely friendly. The environment is elegant and welcoming. The grounds are impeccably manicured. The dining experience is classy but reasonably priced. The rooms are well cared for, comfortable and clean. The breakfast buffet has a wide array of options and is very delicious. This hotel is very remote and is a fifty minute drive to Georgetown....but the seaview is worth the extra traveling. Thanks to the ENTIRE staff for giving us such lasting memories. 💛💛
GGuest UserFive stars all around! Big shout-out to the friendly front desk staff. I was torn between JEN Hotel and Wembley, but ultimately chose Wembley because I saw reviews mentioning early check-in, which was a huge draw for me. It's also Chinese-friendly, and the front desk staff can communicate in Chinese. Even though rooms were very tight during Chinese New Year, the hotel still allowed me to check in quite a bit earlier. This gave me a precious three-hour nap, helping me avoid the hottest part of the day and making my first day of sightseeing rich and energetic. Wembley and JEN are just across the street from each other, but Wembley is on higher floors, offering a more expansive view. It's only about 700-800 meters to both Mural Street and the Clan Jetties. There are also plenty of shopping and food courts nearby. The hotel itself is well-maintained, and soundproofing is decent. My only minor complaint: For two adults and one child, we requested an extra comforter, but they brought a blanket instead. Using just a blanket requires quite some courage!
1118245****I booked this place just because I was going to climb Flagstaff Hill. From the outside, it looks decent, but the facilities inside are quite basic. First off, the water dispenser is located by the entrance on each floor, so you have to get your own water. The iron is also outside if you need to press your clothes. The cleaning staff are all male Indian workers, and frankly, it's not very clean; I even saw small ants crawling on the table. The rooftop restaurant seemed nice, but I missed the dining hours.
AAnonymous UserStay at this hotel mainly to celebrate my girl birthday . Thanks for hotel arrangement let my girl have a surprise birthday 🎂 .
Swimming pool got 2 slides 🛝 and 2 pools.
Hotel breakfast a lot of choice. We like the fresh fruit juice!!
The hotel sands can link to public sands. It can walk to famous fire shows Ferringhi bay.
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