The hotel room itself was lovely – clean, spacious, and thoughtfully prepared. We felt warmly welcomed by the sweet touch of two towel swans arranged on the bed upon arrival.
However, the breakfast experience was disappointing. Despite offering only a very simple set menu, we waited nearly an hour to be served.
Additionally, when we politely asked the front desk for late checkout due to breakfast delay. We had to fight for a mere 30-min extension.
On the positive side, the hotel’s location is excellent for exploring the beautiful small town, which was truly charming.
The hotel is in a good location, with a commercial street outside and not far from the falls. The sanitation is OK. The breakfast is a bit monotonous, just make do with it. The parking lot is also large enough. It is a tour group hotel. A German tour group stayed there during the period.
Question 1, Ctrip shows that the parking fee is 12 Canadian dollars per night. As a result, the hotel said that tax would be added, and it was charged 28.75 Canadian dollars for 2 nights. Is the tax so high?
Question 2, the hotel charged an extra 1 Canadian cent (not 1 Canadian dollar). The reason is to balance their bill. What is this routine? 🤔
Very good hotel for a layover in Toronto Pearson Airport area. The hotel (same as almost all in the airport area) counts with a free shuttle bus running every 30 minutes.
Everything was very clean and the staff was friendly. Restaurant food was good too. I would recommend this hotel in case you need to layover at YYZ or also for a day-use in case you are connecting and there are several hours among your flights.
Decent size room but there was a lot of problems with it, there was a giant Crack that went along the entire ceiling and the shower was very small because the tub was so oversized. TV was old and out dated, blackout curtains didn't close all the way so the day light would wake you up early. No device chargers in room compared to other hotels.
Great location, easy access to highway 404 and lots of restaurants. Facilities are a bit old but still functional, beds are super comfy, my kids love it very much. We stayed 5 nights and slept very well.
The hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions.
The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is weird and could be plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable.
The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel.
Important suggestion: because the hotel is attached to other businesses, security is important.
1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.
2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors.
Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.
The documents I booked for the hotel were even taxed, but when checking. in., the staff had to charge another 30 yuan. When I checked out the next day, I asked the staff again and she said that she didn't need to deduct 30 yuan, but my use was really deducted.
We enjoyed our stay up until the day of our checkout. We were running a bit late so I phoned reception to request a later checkout around 12. The receptionist informed me that they were not allowing any late checkouts. So we hurried around and managed to checkout on time. We then loaded our vehicle and sat down to have a coffee. While having a coffee we noticed many people checking out after 11am.
Also I have not received my receipt yet. Would you please check into this for me.
The picture is of sunset from our room.
Thank you
Jon Bradshaw
It must be challenging to maintain a hotel that is so close to a peewee hockey town. The place was overrun with kids doing shenanigans, and the maintenance/cleaning staff were very overworked trying to keep up with their nonsense. Regardless the onsite staff was largely cheerful and helpful throughout our stay.
The room was clean enough and the bathroom was standard quality. The provided breakfast was adequate as well. Don't expect much from a Super 8. It's more the location than the ”luxurious amenities” you're paying for.
A very good business hotel, the front desk staff is polite and considerate, the room is clean and sanitary, the mattress is very comfortable, and there is a Starbucks in the lobby. There are high-rise communities, Japanese-style parks, Indian and Japanese restaurants, and Southwest Chinese restaurants around. The accommodation environment is quiet, parking is convenient, safe, and convenient!
Very Good
126 reviews
8.7/10
Price from
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per night
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8.4/10
Very Good
The room was fantastic, the service was wonderful and the food was great!
Great location, accessable to most of the attraction by walking or subway, the college subway is just 150m away. Gym in hotel was closed but was given free entry to a huge full equiped gym centre nearby.
I TRAVELLED WITH MY KIDS AND REACHED WHEN IT WAS SNOWING BUT I LOVED MY ROOM, ALTHOUGH I COULDN'T CLEARLY SEE THE FALLS BSE OF THE WINTER, BUT THE VIEW WAS STILL BREATHTAKING.I LOVED HOW BIG THE ROOM WAS, IT HAS 3 QUEEN BEDS, A SITTING AREA, A MINI KITCHEN 2 60 INCH TVS AND A SMALL WADROBE. THE ROOM WAS SO BIG & SPACIOUS. GAVE US ALOT OF TOWELS. THE MINI KITCHEN COMES WITH A SMALL FRIDGE, A MICROWAVE AND A COFFEE MACHINE. I WILL ALWAYS BOOK EMBASSY SUITES.
I love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
The hotel is ideally situated of the front of the lake with the ferries to the islands just outside. An underground stop is just across the road with links to Union station and elsewhere. There are also a selection of buses that pass and a hop on hop off stop is about 10 mins walk. You can walk most places in central Toronto from hotel if you wish and are happy walking. You can choose which street suits you best on your walk and change route for variation as only a block apart and will all get you to central Toronto. You are maybe about 15 mins from the Blue Jays and CN tower so hotel is in a great location. Billy Bishop airport is about a 20 min walk and would be convenient if you can get flights to or from there to your destination. The communal areas in the hotel look very nice, as is the entrance if being dropped off by car. However there is work going on around the outside of the hotel and if walking to and from the hotel it isn’t so pleasant on the eye. My bedroom was spacious but felt dated and would be nice to see a more updated look. However the view onto the lake more than made up for that minor irritation. The staff were all great and helpful when asked. There was various things going on from regular activities in the leisure area to free ice cream and wine ( not together unfortunately ) and music in the afternoon. The leisure facilities were great with a pool, sauna, steam room and gym as well as an outside area (5th floor) for sitting outside while the kids could play. There was a tennis court and a basket ball hoop. There was also an oppertunity to use cycles and go for a run possibly with a guide. We didn’t eat at the hotel so couldn’t comment but the did have a restaurant on the top of there south tower that would give great views. We did grab a coffee and snack from across the street and would enjoy sitting on the benches just along from the hotel looking into the lake in the morning. All in all one of the older hotels ( I think) in a great location with great views and facilities which met our needs.
A great hotel in a prime location. The Radisson Blu is situated right on the harbor. It is surrounded by iconic locations, great restaurants and attractions. The CN tower and Roger Center are just a few minutes walk. You can walk along the harbor boardwalk or sit in a nice cafe and watch planes take off and land at the small island airport just across the water.
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